Manage Your Ally Vehicle Account Online

You're in the driver's seat with Ally Auto.

Enrollment puts you in control with several easy ways for you to manage your vehicle account online.

Stay on track with Auto Pay.

Never worry about missing a payment when you enroll in Auto Pay. You’ll be able to stay on schedule by setting up recurring payments.

View all your account details in one place.

Log in to manage your vehicle preferences, customize alerts, set up billing reminders, receive paperless statements, and review your payment history.

Monitor your payments with text alerts.

Get notifications when your payment is due, scheduled, and received. You can even make your payment by text. To enroll in text alerts from us, simply log in to your Ally Auto account and select Alerts. Once you’re there, you can add your mobile number and manage the alerts you receive.

Keep tabs on your credit.

You have the option to view your FICO^®Score every time you sign in with no impact to your credit.

Track your title.

Once you’ve paid off your vehicle, you can stay informed about when you'll receive your title with our Title Tracker. You’ll also receive email alerts about your title/lien status along the way.

Already enrolled in Ally Auto? Log in to your account now.

Ways to pay

Our vehicle payment options make it easy

Ally Auto By Text Bank Bill Pay By Mail By Phone Debit card payment In Person

Pay from the Ally app or website.

Make one-time payments or use autopay to set up recurring payments, all with no additional payment fees. Be sure to have your bank account number and routing number on hand when making a payment.

Set Up Payments

Conveniently pay by text

Sign up for text payments through your Ally Auto account and we’ll send you a monthly reminder 7 days before your bill is due. Simply reply “PAY” to make your one-time payment.

Sign Up

Pay using your bank's bill pay feature.

Set up a bill payment through your bank using your vehicle account number and payment amount. Your bank might require additional information, including the payment address.

Send a scheduled payment to:

Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951

Make sure to include your billing statement coupon with your check, if you have it available
If paying for one vehicle, please write your account number on your check
If paying for multiple vehicles, please include a list of your vehicle account numbers with your check

Pay through ACI Pay, a service of ACI Payments, Inc.

You can pay through ACI Pay by calling 1-888-631-8930. You’ll need to have your Ally Auto account number, your bank account number or card number, and your ZIP code on hand. Keep in mind, ACI Pay is a third party that charges a $4 money transfer fee for its payment services, which is in addition to your payment amount.

Make an online debit card payment

Make a one-time online debit card payment through CheckFreePay . You'll need to have your Ally Auto account number, your debit card number, and your ZIP code on hand. Keep in mind, CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.

MoneyGram

You can visit a MoneyGram location near you to make a one-time payment. Keep in mind, MoneyGram is a third party that charges a fee for its payment services, which is in addition to your payment amount.

Western Union^® Quick Collect^®

You can visit a Western Union Quick Collect® location near you to make a one-time payment. Keep in mind, Western Union is a third party that charges a fee for its payment services, which is in addition to your payment amount.

Contact Moneygram or Western Union to learn more about available payment options and current fees.

See what's new. Download the Ally Auto app.

Easily manage your account with on-the-go access to our enhanced features.

Make one-time or set up recurring payments with Auto Pay
Securely view payment information, statements, and transactions
Track your progress towards paying off your vehicle

Protect your vehicle

You may think your manufacturer’s warranty covers costs associated with most of your vehicle’s potential repairs, but it may not. Ally Premier Protection offers peace of mind with 4 coverage options from simply the basics all the way up to the luxury components. In addition, we carry vehicle maintanence, GAP coverage, and leasing protection plans.

Learn more

FAQs

We have answers.

If you already have an Ally account but you don't see your vehicle on your Snapshot you'll need to add your vehicle to your account.

To do this, log in and select Add a Vehicle from the Account menu.

We'll ask you for some basic information when you enroll, including your Social Security number/Tax ID and your VIN/account number.

You can also enroll via the Ally app. Download for iPhone and Android .
The extension program is best for short-term hardships, and you'll return to your regularly scheduled monthly payment amount once it's over. An extension will also result in up to one or more additional monthly payments after your extension period due to the additional finance charges that accrued during your extension period.

If you expect to face continued financial hardships, you can request a modification to lower your monthly payment amount, while lengthening your contract term. Either option will result in increased accrued finance charges over the life of the account.

To find out if you qualify for a modification or extension online, log in, select your vehicle account of choice from your Snapshot, and navigate to Explore Payment Assistance.
We offer several payment options.

Autopay (automatic withdrawal)
Set up automatic recurring payments.

One-Time Payments
Schedule one-time payments online or through the Ally app. Download for iPhone and Android .

Pay by Text
If you're eligible, you can make monthly one-time payments by text. If you're not eligible, the option to sign up for text payments won't be available as a payment option. To sign up, you need to opt in to receive all payment alerts by text first. To learn more, log in and go to Alerts.

Bill Pay
Pay using your bank's bill pay feature. Make sure you know your payment amount and Ally vehicle account number to set up a bill payment through your bank. Your bank may also require additional information, including the payment address.

Mail
Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951

Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
Ally Financial
P. O. Box 380901
Bloomington, MN 55438

Debit card payment
Make an online debit card payment.
Make a one-time online debit card payment through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.

Phone
Pay through ACI Pay, a service of ACI Payments, Inc.
You can pay through ACI Pay by calling 1-888-631-8930 . You'll need to have your Ally vehicle account number, your bank account number or card number, and your ZIP code on hand. Keep in mind — ACI Pay is a third party that charges a $4 money transfer fee for its payment services, which is in addition to your payment amount.

In Person
MoneyGram
You can visit a MoneyGram location near you to make a one-time payment. Keep in mind that MoneyGram is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact MoneyGram to learn more about its payment options and current fees.

Western Union® Quick Collect®
You can visit a Western Union Quick Collect® location near you to make a one-time payment. Keep in mind that Western Union is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact Western Union to learn more about its payment options and current fees.

Questions? Call 1-888-925-2559 for additional help.
You can make one-time online debit card payments through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.
Select your vehicle from your Snapshot and select Make a Payment from your vehicle details. Enter your payment amount, follow the instructions and submit your payment.

You can also pay by selecting Payments from your vehicle details and following the prompts.

Autopay
You can also enroll in autopay, and we'll automatically withdraw payments monthly. Autopay and one-time payments are also available using the Ally app. Download for iPhone and Android .

Online Debit Card Payment
You also have the option to make a one-time online debit card payment through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.

Still have questions? Visit our Help Center .

Ally currently offers customers the ability to speak with a representative in English or Spanish. If you would like to speak with a Spanish-speaking team member, call us at 1-888-925-2559 . All written communication will continue to be provided in English. A translation and description of commonly used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca .

Manage Your Account