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Customer Benefits & Support

Already signed up for additional protection?

Congratulations – you're covered.

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Protection Beyond Your Warranty

If you signed up for Ally Premier Protection when you financed your vehicle, you’ve secured protection that goes above and beyond your vehicle’s warranty.

What Your Vehicle Service Contract Covers

Your Ally Premier Protection vehicle service contract covers the cost of most vehicle repairs and may also include additional benefits that your manufacturer warranty doesn’t cover, such as towing, roadside assistance, rental or alternate transportation compensation, and trip interruption reimbursement. Some limitations apply. Some limitations apply.

Not sure what your plan covers?

Review the Ally Premier Protection plan coverages here.

Need help now?

For questions about claims, call 1-888-925-2559

Emergency Roadside Assistance:

Additional Benefits of Ally Premier Protection

Vehicle Repairs

Need repair work done? Bring your vehicle to any licensed repair shop in the U.S. or Canada and tell the service advisor what level of Ally Premier Protection you have. Our representatives will work with the service advisor to determine whether the repairs are covered under your plan.

Disabled Vehicles

If your vehicle breaks down, arrange for it to be taken to a licensed repair facility. Make sure to inform the service advisor of your level of Ally Premier Protection coverage.

A few things to keep in mind:

  • Once the mechanic determines the repairs needed, we can approve rental or alternate transportation as long as the repair meets the qualifications of your Major Guard®, Value Guard®, or Feature Guard contract. Keep in mind that Basic Guard® coverage does not include rental or alternate transportation reimbursement.

  • Authorization from Ally must be obtained before your mechanic can do any work on the vehicle.

  • Keep in mind that depending on your contract, you may have to pay a deductible for repairs.

Vehicle Coverage Center

We understand that these times can be stressful. In the event that your vehicle is totaled, you can submit your new claim in our online Vehicle Coverage Center. The process is easy and straightforward.

How to make a GAP Claim

Enter your info.

To get started, all you need is your last name, ZIP, and VIN.

Upload your files.

Once you’ve started your claim, submit the required documents for processing.

Required Documents

Complete your claim.

As part of the process, required documents are reviewed within 2 business days of receipt.

Start A New Claim

After submitting your claim, we’ll reach out to you regarding your status. 

If you need additional help, simply call us at 1-866-212-1304 . Your GAP addendum will provide specific details on your coverage, but we can help get you started by processing your claim and answering any questions.

Transfers

If you decide to sell your vehicle, you can easily transfer your vehicle service contract to the new owner by filling out the transfer form and paying the administrative fee. Be sure to give your buyer any maintenance records you kept. You must notify Ally within thirty (30) days of the date the vehicle ownership is transferred or the APP contract will no longer be in force.

Cancellations

To cancel your vehicle service contract or GAP addendum call us at 1-800-631-5590 . If you cancel within 60 days and haven't filed any claims, you can receive a full refund. If you've filed any claims or it's after the 60 days, your refund will be prorated. An administrative fee will also apply if applicable.

FAQs

We have answers.

Still have questions? Visit our Help Center.