Contact Us

Call us

1-888-925-2559 for Ally Auto Finance Customer Service

1-888-895-7578 for American Suzuki Financial Services

1-888-925-2559 for National Auto Finance Company and Nuvell Credit Company

+1-316-652-6430 for U.S. customers travelling or living abroad

To report fraud on any of your Ally accounts, call our hotline 24/7 at 1-800-971-6037.

We've expanded our customer service hours. Associates are now available:

Daily from 7 am – 12 am ET

Mail us

Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951

Send payment disputes, payments with restrictions
or endorsements, or customer service
correspondence to:

Ally Financial
P. O. Box 380901
Bloomington, MN 55438

Send a secure message

Log in to Ally Auto Online Services to contact us through the Message Center. You can access the Message Center on your desktop or mobile device.

Chat with us

Log in to Ally Auto Online Services to access Chat. If a Customer Care Associate is available, the Chat button will be enabled. Select the button to start the conversation.