Account Information FAQs
We'll send you a notice outlining how you can get your vehicle back after it has been repossessed. For details, contact the Redemption Center at 1-877-845-8862.
After logging in and selecting your vehicle from your Snapshot, choose Manage Account and then select Edit Nickname to update your vehicle nickname.
PPT stands for Personal Property Tax. It’s determined by the taxing jurisdiction for your garaging address. PPT can be billed either semi-annually or annually. Your PPT is due when you receive your billing statement.
Keep in mind that you're responsible for any PPT you owe when your lease ends. For example, PPT for the period you leased your vehicle that your jurisdiction collects after your lease ends.
You're responsible for the balance on the account even if your vehicle is totaled. If you have no insurance, contact us for help.
If you have insurance, contact your insurance company to begin the claim process. After you've made your claim, contact us to provide:
- Date of loss
- Location of vehicle
- Deductible amount
- Claim number
- Adjustor's name and phone number
- Email address for the insurance company
- Insurance company name
- Physical street address and P.O. box address where the insurance company would like the title mailed
- Any settlement amount
Please upload the following documents in the Message Center:
- Insurance declaration page(s),
- Insurance evaluation
- Insurance breakdown
- Damage estimate
- Copy of the police report
Your insurance company can also fax the above documents to 678-682-7335. Please have them reference your Ally Auto account number and/or Vehicle Identification Number (VIN).
Finance charges are calculated on a daily basis at the Annual Percentage Rate on the outstanding balance of the Amount Financed.
"SIMPLE FINANCE CHARGE" EXAMPLE: Outstanding Balance of Amount Financed = $20,000.00 x Annual Percentage Rate divided by 365 (366 days if leap year) = x 5.75% / 365
x number of days since last payment received
= x 30 days
In this example, if Ally received a regularly scheduled monthly payment of $425.00, $94.52 would be applied to Finance Charges and the remainder of $330.48 would be applied to reduce the outstanding balance of the Amount Financed.
Your first payment's finance charge will be calculated from the contract date to the date we receive your first payment.
For best results using desktop, we recommend you use:
There are a few ways you can reduce the finance charges you pay.
You can manage the amount of finance charges you pay based upon the timing of your monthly payments. Typically, if you pay before your scheduled monthly due date (early), you'll pay less in finance charges and if you pay after your scheduled monthly due date (late), you'll pay more in finance charges.
You can also pay more than the amount due. Assuming you keep making your regularly scheduled payments, this can help reduce the amount of finance charges you’ll owe. To make an extra payment, simply enter more than the amount due when you make a one-time payment or enroll in/edit Auto Pay.
You can get vehicle registration requirements from your new state's motor vehicle department. Most states post this information online.
If your current state requires a title from your previous state, you’ll need to fax your title information to PDP Services at 1-410-584-1691.
Lease customers may also need a Power of Attorney form. Contact us if you need one. Make sure you know the new garaging address (the physical address where you keep the vehicle).
If you obtained Ally financing through Clearlane or another online marketplace, you can make payments and manage your account at allydirect.com.
You can also pay by phone by calling 855-636-2559. A third-party service provider fee will apply.
To mail your payment, send a scheduled payment to:
P.O. Box 733203
Dallas, TX 75373-3203