M - F 8 am - 11 pm ET, Sat 9 am - 7 pm ETMonday through Friday 8 am to 11 pm eastern time and Saturday 9 am to 7 pm eastern time
You can reply STOP to any text message we send, or log in to Ally Auto and revoke consent from the Contact Information section of your profile. (Un-check text messages from your mobile number.)
Keep in mind — if you reply STOP or remove consent from your profile, we'll stop sending all text messages. If you’d like to edit your preferences for certain text alerts (like those about your payments), log in to Ally Auto and go to Alerts.
We'll send you important alerts by text and email about your payments and account, but we won't spam you with emails or texts you don't want.
To manage some of the texts and emails we send, log in and go to Alerts. To learn more about how you can stop receiving texts from us, view our terms and conditions.
If you've provided a mobile number and consent to text, log in to Ally Auto and go to the Alerts page to sign up for certain text alerts.
Once you've provided consent, you can manage some of the texts we send from Alerts.
Log in to Ally Auto and go to the Contact Information section of your profile to edit your mobile number.
On the Ally Auto app, go to your profile, then select View and edit contact information.
We send text messages from 255921 or 25591. We also lead every text with "Ally."
No. We send text alerts only to the number you've added to the mobile (Cell) section of your profile.
To stop or start receiving certain payment reminders (including reminders that let you make payments by text), log in to Ally Auto, then go to Alerts to turn them on or off whenever you want.
Note that when we have your mobile number and consent, we may send you some text messages automatically. For example, if there's an urgent issue with your account or you've set up a form of payment assistance, we may send you text alerts about those activities. We send these on a case-by-case basis, so you won't be able to pick and choose from Alerts.