Help Center

Retail Finance Customers
You’ll need to pay off your vehicle in order to receive the title.

You can schedule a payoff online or mail your payoff payment to:

Payment Processing Center

P.O. Box 9001951
Louisville, KY 40290-1951

If you pay with certified funds like a cashier’s check or money order, we’ll mail the title or lien release to the primary account holder’s address or state DMV (based on state requirements) within four business days of receipt of your payoff payment.

If you pay with any other method of payment like a personal check or online payment, we’ll mail the title or lien release in accordance with your state’s requirements. Please include your account number with your payoff payment to avoid any processing delays.

We can release our lien directly with the state if your state has an electronic title program and your record is held electronically. States with this program include Arizona, California, Florida, Georgia, Hawaii, Iowa Idaho, Louisiana, Massachusetts, Nebraska, New York, North Carolina, Pennsylvania, South Carolina, South Dakota, Texas, Wisconsin and Virginia. Your state’s DMV will either provide you with a clear title or remove our name from the vehicle’s title record.

Lease Customers
Call Ally Auto at 1-888-925-2559 or log in to your Ally Auto Online Services account to contact us through the Message Center for assistance.

If your title is lost or has been misplaced and we held the lien:

Contact Us and we'll provide you with a letter confirming that our lien has been released.

Please have the following information ready:

• Vehicle Identification Number (VIN)
• Year, make, and model of vehicle
• State where the vehicle was last titled
• Name as it appears on the title

For duplicate title requests:

Contact your state's motor vehicle department.

You should have received a copy of your contract or lease agreement from your dealership when you bought or leased your vehicle. If you don't have a copy, you can request a copy from your dealership. If the dealership is no longer in business or unable to assist you, please Contact Us.

We don’t generally allow retail finance or lease customers to add or remove a name on the contract or title. Contact us if you have questions about adding or removing a person to your contract or title.

Lease customers can submit a completed and signed credit application to us by fax, mail or through the Message Center after logging in to Ally Auto Online Services.

By fax:
1-866-619-8676

By mail:
Ally
P.O. Box 380901
Bloomington, MN 55438

Simply send us legal proof of your name change along with your account number to:

Ally Financial
P.O. Box 380901
Bloomington, MN 55438

You can also log in to your Ally Auto Online Services account and send us your proof of name change documents through the Message Center.

Examples of legal proof include a marriage certificate, divorce decree or copy of your Social Security card. Typically, we can make your requested change within two business days of receipt of your request.

You may be eligible to transfer your retail contract or lease account agreement to another qualified person (transferee). The transferee can download a new application, complete it and mail it directly to Ally. Note: Alaska, Colorado, Florida, Indiana, Iowa, Maine, Massachusetts, Minnesota, South Dakota and Wisconsin residents: To purchase a leased vehicle, contact your dealer for assistance.

Note: SmartBuy^®/Ally Buyer’s Choice^® accounts don’t qualify for transfer. Retail contract rates aren’t transferable.

Leases: The monthly payment amount will change because of use and personal property taxes, which are different for each state.

Contracts: The monthly payment amount could change because of the amount financed, the finance rate, and the number of payments.

The fee for lease accounts is $595.

The fee for finance contract accounts is up to $150 based on state of residence.

Note: Transfer, tax, title and licensing fees cannot be financed.

If approved, transfers typically take up to 20 days from the date we receive a completed credit application. Failure to provide the required information can delay the transfer process.

We don’t refinance to lower rates; however, we may be able to help if you’re experiencing difficulty in meeting your financial obligations. Please call Ally Auto at 1-888-925-2559.