Help Center

Retail Finance Customers

You'll need to pay off your vehicle in order to receive the title.

You can schedule a payoff online or mail your payoff payment to:

Payment Processing Center
 P.O. Box 9001951
Louisville, KY 40290-1951

If you pay with certified funds like a cashier's check or money order, we'll mail the title or lien release to the primary account holder's address or state DMV (based on state requirements) within four business days of receipt of your payoff payment.

If you pay with any other method like a personal check or online payment, we'll mail the title or lien release in accordance with your state's requirements. Please include your account number with your payoff payment to avoid any processing delays.

We can release our lien directly with the state if your state has an electronic title program and your record is held electronically.

States with this program include: Arizona, California, Colorado, Florida, Georgia, Hawaii, Iowa, Idaho, Louisiana, Massachusetts, Nebraska, Nevada, New York, North Carolina, Pennsylvania, South Carolina, South Dakota, Texas, Wisconsin and Virginia.

Your state's DMV will either provide you with a clear title or remove our name from the vehicle's title record.

Lease Customers

Call us at 1-888-925-2559 or log in to contact us through the Message Center.

If your title is lost or has been misplaced and we held the lien:

Contact us and we'll provide you with a letter confirming that our lien has been released.

Make sure to have the following information ready:

• Vehicle Identification Number (VIN)
• Year, make, and model of vehicle
• State where the vehicle was last titled
• Name as it appears on the title

For duplicate title requests, contact your state's motor vehicle department.

We don't refinance to lower rates; however, we may be able to help if you're experiencing difficulty in meeting your financial obligations. Contact us at 1-888-925-2559 for help.

You should have received a copy of your contract or lease agreement from your dealership when you bought or leased your vehicle.

If you don't have a copy, you can request one from your dealership. If the dealership is no longer in business or unable to help, contact us.

Simply send us legal proof of your name change along with your account number to:

Ally Financial
P.O. Box 380901
Bloomington, MN 55438

You can also log in and send us your proof of name change documents through the Message Center.

Examples of legal proof include a marriage certificate, divorce decree or copy of your Social Security card. Typically, we can make your requested change within two business days of receipt of your request.