Help Center

You may be eligible to transfer your retail contract or lease account agreement to another qualified person (transferee). The transferee can download a new application, complete it and mail it directly to Ally.

Residents of Alaska, Colorado, Florida, Indiana, Iowa, Maine, Massachusetts, Minnesota, South Dakota and Wisconsin should contact their dealer for assistance in purchasing a leased vehicle.

SmartBuy^®/Ally Buyer’s Choice^® accounts don't qualify for transfer. Retail contract rates aren’t transferable.

Retail Finance Customers

You'll need to pay off your vehicle in order to receive the title.

You can schedule a payoff online or mail your payoff payment to:

Payment Processing Center
 P.O. Box 9001951
Louisville, KY 40290-1951

If you pay with certified funds like a cashier's check or money order, we'll mail the title or lien release to the primary account holder's address or state DMV (based on state requirements) within four business days of receipt of your payoff payment.

If you pay with any other method like a personal check or online payment, we'll mail the title or lien release in accordance with your state's requirements. Please include your account number with your payoff payment to avoid any processing delays.

We can release our lien directly with the state if your state has an electronic title program and your record is held electronically.

States with this program include: Arizona, California, Colorado, Florida, Georgia, Hawaii, Iowa, Idaho, Louisiana, Massachusetts, Nebraska, Nevada, New York, North Carolina, Pennsylvania, South Carolina, South Dakota, Texas, Wisconsin and Virginia.

Your state's DMV will either provide you with a clear title or remove our name from the vehicle's title record.

Lease Customers

Call us at 1-888-925-2559 or log in to contact us through the Message Center.

If your title is lost or has been misplaced and we held the lien:

Contact us and we'll provide you with a letter confirming that our lien has been released.

Make sure to have the following information ready:

• Vehicle Identification Number (VIN)
• Year, make, and model of vehicle
• State where the vehicle was last titled
• Name as it appears on the title

For duplicate title requests, contact your state's motor vehicle department.

We don't refinance to lower rates; however, we may be able to help if you're experiencing difficulty in meeting your financial obligations. Contact us at 1-888-925-2559 for help.

We don't generally allow retail finance or lease customers to add or remove a name on the contract or title. Contact us if you have questions.

Lease customers can submit a completed and signed credit application to us by fax, mail or through the Message Center after logging in.

By fax:
1-866-619-8676

By mail:
Ally
P.O. Box 380901
Bloomington, MN 55438

The fee for lease accounts is $595.

The fee for finance contract accounts is up to $150 based on state of residence.

Note: Transfer, tax, title and licensing fees cannot be financed.

You should have received a copy of your contract or lease agreement from your dealership when you bought or leased your vehicle.

If you don't have a copy, you can request one from your dealership. If the dealership is no longer in business or unable to help, contact us.

If approved, transfers typically take up to 20 days from the date we receive a completed credit application. Failure to provide the required information can delay the transfer process.

Leases: The monthly payment amount will change because of use and personal property taxes, which are different for each state.

Contracts: The monthly payment amount could change because of the amount financed, the finance rate, and the number of payments.

Simply send us legal proof of your name change along with your account number to:

Ally Financial
P.O. Box 380901
Bloomington, MN 55438

You can also log in and send us your proof of name change documents through the Message Center.

Examples of legal proof include a marriage certificate, divorce decree or copy of your Social Security card. Typically, we can make your requested change within two business days of receipt of your request.