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Contracts and titles FAQs
You can monitor the status of your title or lien release from your vehicle details page within your Ally Auto account using our title tracking feature. We’ll also send you email notifications to keep you updated on the status of your title or lien release.
Depending on what state you’re in, it could take up to 10 business days following receipt of the payment in accordance with your state’s requirements. After it processes, we’ll deliver the documentation according to your state’s regulations.
You’ll need to pay off your vehicle in order to receive the title or lien release.
Once you make your final payment, you can monitor the status of your title or lien release from your vehicle details page within your Ally Auto account using our title tracking feature. We’ll also send you email notifications to keep you updated on the status of your title or lien release.
You can schedule a payoff online or mail your payoff payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
If you pay with certified funds like a cashier's check or money order, the title or lien release will be mailed within four business days following receipt and processing of the payment in accordance with your state’s requirements.
If you pay online or with a personal check, depending on what state you’re in, the title or lien release will be mailed within ten business days following receipt of the payment in accordance with your state’s requirements. Please include your account number with your payoff payment to avoid any processing delays.
We can release our lien directly with the state if your state has an electronic title program and your record is held electronically.
States with this program include: Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Iowa, Louisiana, Massachusetts, Nebraska, Nevada, New York, North Carolina, Pennsylvania, South Carolina, South Dakota, Texas, Virginia and Wisconsin.
Your state’s DMV will either provide you with a clear title or remove our name from the vehicle’s title record.
You'll need to pay off your vehicle in order to receive the title.
You can schedule a payoff online or mail your payoff payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951
If you pay with certified funds like a cashier's check or money order, we'll mail the title or lien release to the primary account holder's address or state DMV (based on state requirements) within four business days of receipt of your payoff payment.
If you pay with any other method like a personal check or online payment, we'll mail the title or lien release in accordance with your state's requirements. Please include your account number with your payoff payment to avoid any processing delays.
We can release our lien directly with the state if your state has an electronic title program and your record is held electronically.
States with this program include: Arizona, California, Colorado, Florida, Georgia, Hawaii, Iowa, Idaho, Louisiana, Massachusetts, Nebraska, Nevada, New York, North Carolina, Pennsylvania, South Carolina, South Dakota, Texas, Wisconsin and Virginia.
Your state's DMV will either provide you with a clear title or remove our name from the vehicle's title record.
Lease Customers
Call us at 1-888-925-2559 or log in to contact us through the Message Center.
We don't refinance to lower rates; however, we may be able to help if you're experiencing difficulty in meeting your financial obligations. Contact us at 1-888-925-2559 for help.
You can also log in and send us your proof of name change documents through the Message Center.
Examples of legal proof include a marriage certificate, divorce decree or copy of your Social Security card. Typically, we can make your requested change within two business days of receipt of your request.