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Contracts & Titles FAQs

  • How do I get my title so I can sell my vehicle? 

    Retail Finance Customers
    You can schedule a payoff online or mail your payoff payment to the address below:

    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY 40290-1951

    If you pay with certified funds, like a cashier’s check or money order, we will mail the title or lien release to the primary account holder’s address or state DMV (based on state requirements) within four business days of receipt of your payoff payment. If you pay with any other method of payment, like a personal check or an online payment at www.allyauto.com, we will mail the title or lien release in accordance with your state’s requirements. Please include your account number with your payoff payment to avoid any processing delays.

    We can release our lien directly with the state if your state has an electronic title program and your record is held electronically. States with this program include: Arizona, California, Florida, Georgia, Hawaii, Idaho, Louisiana, Massachusetts, Nebraska, New York, Pennsylvania, South Carolina, South Dakota, Texas, Wisconsin and Virginia.

    Your state’s motor vehicle department will either provide you with a clear title or remove our name from the vehicle’s title record.

    Lease Customers
    Please call Ally Auto at 1-888-925-ALLY (2559) for assistance.

  • How do I get a duplicate title or lien release if I've paid off my vehicle?

    If your title is lost or has been misplaced and we held the lien:

    Contact Us and we'll provide you with a letter confirming that our lien has been released.

    Please have the following information ready:

    • Vehicle Identification Number (VIN)
    • Year, make, and model of vehicle
    • State where the vehicle was last titled
    • Name as it appears on the title

    For duplicate title requests:

    Contact your state's motor vehicle department.

  • How can I obtain a copy of my contract or lease agreement?

    You should have received a copy of your contract or lease agreement from your dealership when you bought or leased your vehicle. If you don't have a copy, you can request a copy from your dealership. If the dealership is no longer in business or unable to assist you, please Contact Us.

  • Can I add or remove a name to my contract and title?

    We do not generally allow retail finance customers to add or remove a name on the contract or title. Please Contact Us if you have questions about adding or removing a person to your contract or title.

    Please Contact Us if you are a lease customer and have questions about adding or removing a person on your contract or title.

    Lease customers can submit a completed and signed credit application to us by fax or mail:

    By fax:

    1-866-619-8676

    By mail:

    Ally 
P.O. Box 380901 
Bloomington MN, 55438

  • How do I change my name on my contract or lease?

    Simply send us legal proof of your name change along with your account number to the address below:

    Ally Financial
    PO Box 380901
    Bloomington, MN 55430

    Examples of legal proof include a marriage certificate, divorce decree, or copy of your Social Security card.

    Typically, we can make your requested change within two business days of receipt of your request.

  • Can I transfer my contract or lease account to another person?

    You could be eligible to transfer your contract or lease account to another person who qualifies. Please Contact Us for an application. Arizona residents: Contact your GM or Chrysler Group LLC dealer for assistance.

    Note: SmartBuy/Buyer's Choice accounts cannot be transferred. Also, special promotional rates are not transferable.

  • Will the monthly payment change if I transfer my account?

    Leases: The monthly payment amount will change because of use and personal property taxes, which are different for each state.

    Contracts: The monthly payment amount could change because of the amount financed, the finance rate, and the number of payments.

  • What are the fees for transferring my account?

    • Lease accounts: $595; in Missouri, the fee is $670
    • Finance contract accounts: (excludes SmartBuy/Buyer's Choice): Up to $150, based on state of residence
    • Note: Transfer, tax, title, and licensing fees cannot be financed

  • How long does a transfer take?

    If approved, transfers typically take from 7 to 20 days from the date we receive a completed credit application.