Look for https:// in the web address (URL) on login, enrollment and open accounts pages. When you see this, you’ll know you are on the secure Ally website. Another way to be sure you are logging in to the real Ally site is to open a browser and type in the URL www.ally.com/auto.
All automotive accounts financed through Ally, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services and other authorized creditors are eligible unless any of the following applies:
You've paid your account in full
You've returned the vehicle on your SmartLease account
It depends. If you register your personal device, you’ll still have to enter your username and password when you log in.
We don’t recommend registering shared devices. When you log in from an unregistered device, we may use additional verification in the form of challenge questions to make sure it's really you.
We thoroughly train our employees to protect your personal information.
Whenever you contact us (by phone, online and through our mobile apps) we protect your data and accounts by asking you for information that only you should know.
We may confirm your identity with a single-use security code during the login process.
We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information).
We continually review and enhance our security tools and procedures.
Visit our Security Center on the desktop site for more information on how to protect your identity.
The extension program is best for short-term hardships, and you'll return to your regularly scheduled monthly payment amount once it's over. An extension will also result in up to one or more additional monthly payments after your extension period due to the additional finance charges that accrued during your extension period.
If you expect to face continued financial hardships, you can request a modification to lower your monthly payment amount, while lengthening your contract term. Either option will result in increased accrued finance charges over the life of the account.
To find out if you qualify for a modification or extension online, log in, select your vehicle account of choice from your Snapshot, and navigate to Explore Payment Assistance.
We use multiple levels of security to help protect your information. We use 128-bit Secure Sockets Layer (SSL) encryption for all communications between your browser and our servers that contain your personal information.
Here's how you can tell communications are encrypted:
Look for the padlock at the bottom of your browser window.
Confirm that the URL begins with https://.
Use these tips to protect your information online:
Don't use a password that can be guessed by someone you know.
Never write down your password or disclose it to anyone else.
Always log out when you've finished with Ally Auto
