Help Center

If you already have an Ally Auto account but you don't see your vehicle when you log in, you'll need to add your vehicle to your account.

To do this, log in and select Add a Vehicle from the Account menu.

If you don't have an Ally account, you only have to enroll once to access all of our services.

We'll ask you for some basic information when you enroll, including your Social Security number/Tax ID and your VIN/account number.

You can also enroll via our mobile app, Ally Auto Mobile Pay. Download for iPhone and Android.

Choose Auto Login from ally.com and enter your Ally Auto username and password.

Don't have an Ally Auto username and password? Enroll now.

You can also enroll via our mobile app, Ally Auto Mobile Pay. Download for iPhone and Android.

Contact us if your online access has been temporarily locked.

Look for https:// in the web address (URL) on login, enrollment and open accounts pages. When you see this, you’ll know you are on the secure Ally website. Another way to be sure you are logging in to the real Ally site is to open a browser and type in the URL www.ally.com/auto.

All automotive accounts financed through Ally, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services and other authorized creditors are eligible unless any of the following applies:

• You've paid your account in full
• You've returned the vehicle on your SmartLease account
• Your account has been closed or canceled

It depends. If you register your personal device, you’ll still have to enter your username and password when you log in.

We don’t recommend registering shared devices. When you log in from an unregistered device, we may use additional verification in the form of challenge questions to make sure it's really you.

Our emails will never ask for sensitive or confidential information such as passwords, user IDs or Social Security numbers.

Forward suspicious emails to abuse@ally.com, and we'll investigate.

We thoroughly train our employees to protect your personal information.

• Whenever you contact us (by phone, online and through our mobile apps) we protect your data and accounts by asking you for information that only you should know.
• We may confirm your identity with a single-use security code during the login process.
• We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information).
• We continually review and enhance our security tools and procedures.

Visit our Security Center on the desktop site for more information on how to protect your identity.

We use multiple levels of security to help protect your information. We use 128-bit Secure Sockets Layer (SSL) encryption for all communications between your browser and our servers that contain your personal information.

Here's how you can tell communications are encrypted:

Look for the padlock at the bottom of your browser window.

Confirm that the URL begins with https://.

Use these tips to protect your information online:

1. Don't use a password that can be guessed by someone you know.
2. Never write down your password or disclose it to anyone else.
3. Always log out when you've finished with Ally Auto
4. Always exit your browser after you log out.