Login FAQs

You can set up your login credentials by enrolling online for your Ally Bank or Ally Invest or Ally Auto joint account.

We thoroughly train our employees to protect your personal information.

• Whenever you contact us (by phone, online and through our mobile apps) we protect your data and accounts by asking you for information that only you should know.
• We may confirm your identity with a single-use security code during the login process.
• We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information).
• We continually review and enhance our security tools and procedures.

Visit our Security Center on the desktop site for more information on how to protect your identity.

It depends. If you register your personal device, you’ll still have to enter your username and password when you log in.

We don't recommend registering shared devices. When you log in from an unregistered device, we may use additional verification in the form of challenge questions to make sure it's really you.

Contact us if your online access has been temporarily locked.

All automotive accounts financed through Ally, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services and other authorized creditors are eligible unless any of the following applies:

• You've paid your account in full
• You've returned the vehicle on your SmartLease account
• Your account has been closed or canceled

Our emails will never ask for sensitive or confidential information such as passwords, user IDs or Social Security numbers.

Forward suspicious emails to abuse@ally.com, and we'll investigate.

The extension program is best for short-term hardships, and you'll return to your regularly scheduled monthly payment amount once it's over. An extension will also result in up to one or more additional monthly payments after your extension period due to the additional finance charges that accrued during your extension period.

If you expect to face continued financial hardships, you can request a modification to lower your monthly payment amount, while lengthening your contract term. Either option will result in increased accrued finance charges over the life of the account.

To find out if you qualify for a modification or extension online, log in, select your vehicle account of choice from your Snapshot, and navigate to Explore Payment Assistance.

Look for the https:// in the web address before you enter your username and password. It’s OK for a home page to begin with “http,” but you should always make sure you're on an "https" page before logging in.

You can also read security details of sites by selecting the padlock icon located at the top or bottom of your browser window. View the security certificate and make sure it matches the site.

Visit our Security Center for more information on how to protect yourself online.

We use multiple levels of security to help protect your information. We use 128-bit Secure Sockets Layer (SSL) encryption for all communications between your browser and our servers that contain your personal information.

Here's how you can tell communications are encrypted:

Look for the padlock at the bottom of your browser window.

Confirm that the URL begins with https://.

Use these tips to protect your information online:

1. Don't use a password that can be guessed by someone you know.
2. Never write down your password or disclose it to anyone else.
3. Always log out when you've finished with Ally Auto
4. Always exit your browser after you log out.