Auto Modification FAQs

You can find out if you qualify for a modification online. Log in, select the vehicle account you want to modify from your Snapshot and navigate to Explore Payment Options. You can also call us at 1-888-925-2559 to learn more about ways to set up a modification.

Yes. To complete the modification setup, we'll need all buyers on the account to accept the terms of the agreement. This means if we don't receive a signature of acceptance from everyone by the date outlined, we won’t be able to process your modification, and you'll have to restart the process. We can't guarantee you'll see the same modification option again.

Refinancing replaces your existing contract with a new one. Modifying, on the other hand, changes the terms of your current contract — in this case, the length of the contract and monthly payment amount.

Going through the online payment assistance process isn't the only way to request a modification. Call 1-888-925-2559 or chat with us online if you want a modification but can't make an online payment, and we’ll try to help.

Modifying your account doesn’t impact how Ally shares information with the credit reporting agencies.

Ally can't change credit data already shared about your account with the credit reporting agencies. Modifying your account won't change any payment performance history that already exists on your credit report.

If you expect to face continued financial hardship, like job loss or reduced wages, you can request a modification to lower your monthly payment. A modification lowers your monthly payment amount but lengthens the life of your contract (and will cost you more in finance charges due to the longer repayment period).

Yes, assuming you pay according to the terms of the modification, you will pay more in finance charges. If you pay early or pay the account in full before the original term, you may not pay more in finance charges.

Yes, and the modification won’t change your existing SCRA rate.

No, once you set up a modification, you won’t be able to modify again, change your due date, or set up an extension.

The modification won’t increase or lower your APR.

There's no penalty if you want to pay off your account.

Yes, the modification can impact those policies. You should speak with your policy providers for more information. We’ll apply a prorated refund for canceled life or disability insurance policies in the following states: AL, CO, DC, ID, IA, KS, MD, MA, OK, SC and WY. Note that the refund can’t be applied toward past-due payments or other fees owed.

To complete the modification, you’ll have to pay the amount of accrued unpaid finance charges or the new modified payment amount (whichever is lower).

No. A modification doesn’t forgive or waive any portion of your outstanding balance.

The extension program is best for short-term hardships, and you'll return to your regularly scheduled monthly payment amount once it's over. An extension will also result in up to one or more additional monthly payments after your extension period due to the additional finance charges that accrued during your extension period.

If you expect to face continued financial hardships, you can request a modification to lower your monthly payment amount, while lengthening your contract term. Either option will result in increased accrued finance charges over the life of the account.

To find out if you qualify for a modification or extension online, log in, select your vehicle account of choice from your Snapshot, and navigate to Explore Payment Assistance.