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Auto Pay & Direct Pay FAQs

  • What's the difference between Auto Pay and Direct Pay?

    Auto Pay lets you automatically withdraw monthly payments from your designated checking or savings account on the same day each month. There's no charge for this service:

    • Save time and money; you don't have to write and mail checks each month
    • Set up Auto Pay for each of your accounts if you have more than one
    • Go online and view or change your Auto Pay payment amount or payment date – up to 10 days past your original due date. Note: This will not change your due date, and late charges may apply
    • Select your statement preference and enroll in online billing statements to receive monthly email notifications
    • View your future monthly deductions by selecting Pending Payments
    • We'll send you an email when your payments are applied or to confirm any changes you made to your Auto Pay payment date, amount, or bank account

    Direct Pay is also an automatic payment program with no fees:

    • Payments are automatically withdrawn from your checking or savings account on your due date only when an amount is due (unless you elect to pay ahead and have your deductions continue on your due date each month)
    • You won't receive monthly billing statements, but you can view payments that have been applied to your account by selecting Payment History after logging in to Ally Auto Online Services. Note: You won't be able to view pending payments for future monthly deductions
    • Online Services customers receive an email after payments are applied
  • Can I make extra payments on my vehicle account?

    Yes. To make an extra payment:

    1. Log in to Ally Auto Online Services.
    2. Select Make a Payment from the My Vehicles page.
    3. Select the desired account, payment type, date and amount.
    4. Verify and authorize your payment.

    You can also make extra payments using Ally Auto Mobile Pay.

    Making extra payments will not change your scheduled Auto Pay payments. They will continue as usual on the same day each month.

    Online debit card payment
    To make an extra online debit card payment for a fee, you'll need to visit the third-party service provider

  • Can I pay ahead or make extra payments online while on Direct Pay?

    Yes, to make an extra payment while on Direct Pay, call us at 1-888-925-2559 or log in to your Ally Auto Online Services account to contact us through the Message Center.

    Let us know when sending in additional funds and how you’d like those funds applied to your account.

    We can’t accept additional online payments from Direct Pay customers. If you’d like to make extra payments online, you’ll need to cancel Direct Pay and enroll in Auto Pay.

  • How can I stop Auto Pay?

    Log in to Ally Auto Online Services.

    Select the Edit Auto Pay option from the My Vehicles screen.

    Select Cancel Auto Pay.

    You can also contact us to stop Auto Pay.

    Cancellation policy:

    • For payments scheduled for a weekday before 3 pm ET, you can cancel any time before 3 pm ET on the payment date
    • For payments scheduled for a weekday after 3 pm ET and before 6 pm ET, you can cancel any time before 6 pm ET on the payment date
    • For weekend payments, you can cancel any time before 6 pm ET on the payment date
  • How can I stop Direct Pay?

    Log in to Ally Auto Online Services at least 4 business days before your due date:

    • Select the Edit Direct Pay option from the My Vehicles screen
    • Select Cancel Direct Pay

    You can also contact us to stop or suspend Direct Pay. This will cancel all future payments. You'll need to re-enroll if you want to have Direct Pay in the future. Note: If your payment is already in process, you will be unable to cancel Direct Pay.

  • What happens if my payment is returned for non-sufficient funds?

    If your financial institution returns your Auto Pay or one-time payment, we will present the payment to your bank again. If your bank does not honor the payment after the second submission, that payment will be reversed from your account.

    We'll send you a communication, either by U.S. mail or email, to let you know the payment was returned. Once you have sufficient funds in your payment account, you'll need to resubmit the payment online or via the payment methods listed below.

    Send a scheduled payment to:
    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY 40290-1951

    Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
    Ally Financial
    
 P.O. Box 380901 

    Bloomington, MN 55438

    Phone: You can choose to make another payment by phone. A third party service fee may apply.

    Direct Pay: You can choose to mail a payment, make a payment by phone, or reestablish Direct Pay to make the past-due payment.

  • When will my Auto Pay payment be applied to my vehicle account?

    You can go online and schedule the day you want us to withdraw your monthly payment. If your payment is scheduled for the 29th, 30th or 31st and the month doesn’t have that many days, we’ll apply it to the first day of the following month.

    For example, if your monthly payment is normally applied on the 30th day of the month, your February payment will be applied on March 1 because February has fewer than 30 days.

  • My business uses Auto Pay or Direct Pay. Can we sign up for monthly consolidated billing statements?

    No. You cannot get a consolidated billing statement if you are enrolled in Auto Pay or Direct Pay. All accounts must have the same payment due date to be included in a consolidated billing statement, and payments must be made for the total amount of the bill. Contact Us for additional details.

  • How do I enroll in Auto Pay?

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select the account you wish to enroll in Auto Pay.
    3. Select Enroll in Auto Pay.
    4. Enter or select your payment account information (account type, routing number and account number), date and amount.
    5. Review and authorize.

    If you’re currently enrolled in Direct Pay, you must cancel Direct Pay before enrolling in Auto Pay.

    You can also enroll in Auto Pay using Ally Auto Mobile Pay.

  • How do I edit my Auto Pay?

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select the account you wish to edit.
    3. Select Edit Auto Pay.
    4. Enter your payment account information (account type, routing number and account number), date and amount.
    5. Review and authorize.

    You can also edit your Auto Pay settings using Ally Auto Mobile Pay.