Help Center

Auto Pay lets you automatically withdraw monthly payments from your designated checking or savings account on the same day each month at no charge.

• Save time and money; you don't have to write and mail checks each month
• Set up Auto Pay for each of your vehicles if you have more than one
• Go online and view or change your Auto Pay payment amount or payment date – up to 10 days past your original due date. Note: This will not change your due date, and late charges may apply
• Select your statement preference and enroll in online billing statements to receive monthly email notifications
• View your future monthly deductions from Transactions on your Vehicle Details page
• We'll send you an email when your payments are applied or to confirm any changes you made to your Auto Pay payment date, amount, or bank account

Direct Pay is also an automatic payment program with no fees:

• Payments are automatically withdrawn from your checking or savings account on your due date only when an amount is due (unless you elect to pay ahead and have your deductions continue on your due date each month)
• You won't receive monthly billing statements, but you can view payments that have been applied to your account in the Transactions section of your Vehicle Details.  Note: You won't be able to view pending payments for future monthly deductions
• Online Services customers receive an email after payments are applied

Yes, to make an extra payment while on Direct Pay, call us at 1-888-925-2559 or log in to your Ally Auto account to contact us through the Message Center.

Let us know when sending in additional funds and how you'd like those funds applied to your account.

We can't accept additional online payments from Direct Pay customers. If you'd like to make extra payments online, you'll need to cancel Direct Pay and enroll in Auto Pay.

• Log in to your Ally account and select your vehicle from your Auto Snapshot
• From your vehicle details page, select Enroll in Auto Pay
• Enter your payment account information and payment details
• Review and authorize

You can also enroll in Auto Pay settings using Ally Auto Mobile Pay. Download for iPhone and Android.

If you’re currently enrolled in Direct Pay, you must cancel Direct Pay before enrolling in Auto Pay.

• Log in to Ally Auto
• Select Payments from the top of your Auto Snapshot or vehicle details page
• Select Edit Auto Pay from the left navigation.
• Cancel Auto Pay

You can also contact us to stop Auto Pay.

Cancellation policy

For payments scheduled for a weekday:

• Before 3 pm ET, you can cancel any time before 3 pm ET on the payment date
• Between 3 and 6 pm ET, you can cancel any time before 6 pm ET on the payment date
• Between 6 and 11 pm ET, you can cancel any time before 11 pm ET on the payment date
• After 11 pm ET on the previous day, you can cancel any time before 3 pm ET
• After 11 pm ET on Friday, you can cancel any time before 6 pm on Saturday

For payments scheduled for a Saturday:

• Before 6 pm ET, you can cancel any time before 6 pm ET on the payment date
• After 6 pm ET, you can cancel any time before 11 pm ET on Sunday

For payments scheduled for a Sunday:

• Before 11 pm ET, you can cancel any time before 11 pm ET on the payment date
• After 11 pm ET, you can cancel any time before 3 pm ET on Monday

Please note: You can only cancel a payment if you’re the person who scheduled the payment.

You can go online and schedule the day you want us to withdraw your monthly payment. If your payment is scheduled for the 29th, 30th or 31st and the month doesn’t have that many days, we’ll apply it to the first day of the following month.

For example, if your monthly payment is normally applied on the 30th day of the month, your February payment will be applied on March 1 because February has fewer than 30 days.

• Log in to your Ally account and select your vehicle from your Auto Snapshot
• From your vehicle details page, select Edit Auto Pay
• Select your payment account and edit your Auto Pay details
• Review and authorize

You can also edit your Auto Pay settings using Ally Auto Mobile Pay. Download for iPhone and Android

Log in to Ally Auto at least 4 business days before your due date and select your vehicle.

• From your vehicle details page, select Manage Direct Pay from the top right
• Select Cancel Direct Pay

You can also contact us to stop or suspend Direct Pay. This will cancel all future payments. You'll need to re-enroll if you want to have Direct Pay in the future. Note: If your payment is already in process, you will be unable to cancel Direct Pay.