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Auto Pay & Direct Pay FAQs
Auto Pay is an online payment option which lets you automatically withdraw monthly payments from your designated checking or savings account on the same day each month at no charge.
Save time and money; you don't have to write and mail checks each month
Set up Auto Pay for each of your vehicles if you have more than one
Bank account information does not have to be in the name of the customer as long as the customer is an authorized user of the bank account being used.
Go online and view or change your Auto Pay payment amount or payment date – up to 10 days past your original due date. Note: This will not change your due date, and late charges may apply
Select your statement preference and enroll in online billing statements to receive monthly email notifications
View your future monthly deductions from Transactions on your Vehicle Details page
We'll send you an email when your payments are applied or to confirm any changes you made to your Auto Pay payment date, amount, or bank account
Direct Pay is also an automatic payment program without a charge.
Payments are automatically withdrawn from your checking or savings account on your due date only when an amount is due
Bank account information must be in the name of the customer only.
You won't receive paper or online monthly billing statements, but if you have an online profile you can view payments that have been applied to your account in the Transactions section of your Vehicle Details by selecting Payment. Note: You won't be able to view pending payments for future monthly deductions
Yes, to make an extra payment while on Direct Pay, call us at 1-888-925-2559 or log in to your Ally Auto account to contact us through the Message Center.
Let us know when sending in additional funds and how you'd like those funds applied to your account.
We can't accept additional online payments from Direct Pay customers. If you'd like to make extra payments online, you'll need to cancel Direct Pay and enroll in Auto Pay.
Your payment will be applied on the day you scheduled it for. If your payment is scheduled for the 29th, 30th or 31st and the month doesn’t have that many days, we’ll apply it on the last day of the scheduled month.
For example, if your monthly payment is normally applied on the 30th day of the month, your February payment will be applied on Feb. 28 because February has fewer than 30 days.
Log in to Ally Auto at least 4 business days before your due date and select your vehicle from your Snapshot.
Select Cancel Direct Pay from the top right of your vehicle details page and follow the directions.
You can also contact us to stop or suspend Direct Pay. This will cancel all future payments. You'll need to re-enroll if you want to have Direct Pay in the future. Note: If your payment is already in process, you will be unable to cancel Direct Pay.
