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Monthly Statements FAQs

  • How do I request a copy of a billing statement?

    View and print up to 6 months of billing statements online any time if you're registered with Ally Auto Online Services and the account is enrolled in online billing. (Note: You can see only statements generated after you enrolled in online statements.)

    Contact Us at our 24/7 automated voice response system to request a copy of a billing statement that was mailed to you.

  • What statement preferences are available for my vehicle account?

    We offer online (paperless) and mail (paper) statements. Select or change your account statement preference online:

    • Log in to Ally Auto Online Services and select a vehicle account
    • Select Account Information
    • Select Edit Statement Preference
    • Select either online or mail, then save

    You can also Contact Us to make your selection by phone

    Note: Direct Pay customers are not eligible for mail or online statements.

  • When can I expect to receive my paper billing statements by mail for my vehicle account?

    Billing statements are mailed about 20 days before your due date.

    Note: Direct Pay customers are not eligible for statements by mail.

  • How do I enroll in online statements for my vehicle account?

    You can enroll online or by contacting us:

    1. Online:

    • Log in to Ally Auto Online Services and go to the My Vehicles page
    • Select the option to Enroll in Online Statements
    • The list of eligible accounts will display (accounts already enrolled in Direct Pay are not eligible)
    • Select the button to Enroll in Online Statements

    2. Contact Us and one of our customer care representatives will help

    Note: You must be registered in Ally Auto Online Services to receive online statements.

  • How will I know when my online statement is available for my vehicle account?

    You'll receive an email when your online billing statement is ready to view.

  • I am not receiving emails informing me that my billing statement is ready to view. What can I do to see my information?

    We are experiencing issues with our email notification system and apologize for any inconvenience. You can however, see your upcoming payment information approximately 21 days prior to the due date by logging into the website and accessing the My Vehicle page. Select the billing details link to view information regarding next payment amounts due and associated payment due date.

  • Can I get one billing statement for all of my vehicle accounts?

    Yes, we offer a consolidated billing statement for our business customers who have multiple accounts with us. This is a single billing statement that combines monthly invoices for open retail accounts, leases, and ComTRAC business/commercial accounts. You can then write one check instead of multiple checks to make your monthly payments.

    Note: Your accounts must have the same payment date. Also, you cannot be enrolled in Auto Pay or Direct Pay to get a consolidated billing statement.

    To sign up, please Contact Us.

  • I want to create a consolidated billing statement. Can I change the payment due date for my accounts?

    Yes. You can change your payment due date for your accounts when you create your consolidated billing statement. You can only make this change once. There may be additional fees to add accounts to your consolidated statement after this one time change of your payment due date. Contact Us for additional details.

    Note: If you've created a consolidated billing statement for your existing accounts with us and you are entering into new financing, let your dealer know your preferred payment due date before signing your contract.

  • Can you include accounts with different due dates in a consolidated billing statement?

    No. All accounts must have the same payment due date to be included in a consolidated billing statement. Additional requirements may apply. Contact Us for details.

  • My business uses Auto Pay or Direct Pay. Can we sign up for monthly consolidated billing statements?

    No. You cannot get a consolidated billing statement if you are enrolled in Auto Pay or Direct Pay. All accounts must have the same payment due date to be included in a consolidated billing statement, and payments must be made for the total amount of the bill. Contact Us for additional details.