Auto Statements FAQs

Billing statements are mailed about 19 days before your due date.

Note: If you are a Direct Pay customer and want us to mail you a statement, give us a call @ 1-888-925-2559 .

Yes, you can change the payment date for your accounts.

If you've created a consolidated billing statement for your existing accounts and you're entering new financing, let your dealer know your preferred payment due date before signing your contract.

Contact us for additional details. 

Yes, you can but you need to enroll each account individually for Auto Pay or Direct Pay. Recurring payments aren't available for the total consolidated bill.

Contact us for additional details.

You're automatically signed up for online statements when you enroll. If you'd like to receive paper statements, in addition to online statements, you can update your preferences from your Paperless Settings.

Log in and go to Profile and Settings and select Paperless Settings.

On the web:   

Log in , select Profile and Settings, then select either Statements, Documents, or Statements and Tax Forms from the menu (the words are different based on which accounts you have with us). You’ll also see one of these three labels in the navigation bar — you should find all your account-related documents there, as well.

On our app:

Log in, then tap Menu. Scroll to Documents, where you should find everything you need for all your accounts.

If you don’t see the document you’re looking for, contact us to request a copy.