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Auto Statements FAQs
To access your online statements, log in, then navigate to Documents and select Statements.
You can view and print up to 12 months of billing statements online if you’re enrolled in online billing.
Keep in mind that you can only see statements generated after you enroll in online statements.
Contact us at our 24/7 automated voice response system to request a copy of a billing statement.
You'll receive an email when your online billing statement is ready to view.
Billing statements are mailed about 19 days before your due date.
Note: Direct Pay customers are not eligible for statements by mail.
Yes, we offer a consolidated billing statement for customers who have multiple accounts with us. This is a single billing statement that combines monthly invoices for open accounts that have the same payment date. You can then write one check to make your monthly payments. However, you can't be enrolled in Auto Pay or Direct Pay to get a consolidated billing statement. Contact Us to sign up.
Yes, you can change the payment date for your accounts. Keep in mind there may be fees applied depending on your contract details and if additional accounts are added to your consolidated statement. Contact us for additional details.
Note: If you've created a consolidated billing statement for your existing accounts with us and you are entering into new financing, let your dealer know your preferred payment due date before signing your contract.
No. You can't get a consolidated billing statement if you're enrolled in Auto Pay or Direct Pay. All accounts must have the same payment due date to be included in a consolidated billing statement, and payments must be made for the total amount of the bill.
You're automatically signed up for online statements when you enroll. If you'd like to receive paper statements, in addition to online statements, you can update your preferences from your Paperless Settings.
Log in and go to Profile and Settings and select Paperless Settings.
No. All accounts must have the same payment due date to be included in a consolidated billing statement. Additional requirements may apply. Contact Us for details.