Pay By Text FAQs
FAQs
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Yes, we've implemented security measures to ensure paying by text is a secure transaction. For example, we'll confirm the mobile number provided to make sure that it's you before sending out SMS messages.
Additionally, we keep the information within the text general in case the text is seen by someone else.
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We automatically stop sending pay by text reminders if you opt out from Alerts, revoke text message consent, set up Auto Pay, don't have exactly one payment account on file, or add a vehicle to your profile. If these scenarios don't apply to you and you still received the unenrollment alerts, contact us.
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Checking your eligibility and signing up:
Find out if you’re eligible to sign up by logging in , selecting your vehicle account, going to Alerts, then Payments. You’ll see Pay By Text in the menu if you’re eligible.
Some reasons you might not be eligible are if you’re already having your payments automatically drafted using recurring payments ( Auto Pay or Direct Pay), if you have more than one vehicle on your account, if we don’t have consent to text you, or if you have more than one payment account on file.
After signing up, you’ll be able to pay your regular monthly amount due by text. If you’d like to pay a different amount, you can always pay online.
Manage text payments:
You can change the account you’re using to pay by text by logging in , selecting your auto account, then Payments, then Payment Accounts. Select Edit next to any account listed. Then, choose Edit Pay By Text.
To stop receiving pay by text reminders, log in and go to the Payments section of Alerts to stop or start receiving pay by text reminders at any time.
If you've received a text stating that you can't pay by text, it's most likely because we've paused your pay-by-text ability due to one or more of these reasons:
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You scheduled your payment after the cutoff time of 10:45 pm ET.
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You already made a payment through another channel
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You're more than 10 days late on your payment
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You've lost access to some payment or account features
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You scheduled your payment by text when our payment system is unavailable or down due to technical difficulties
If none of these scenarios apply to you, contact us.
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