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SCRA protection FAQs

Am I eligible to have payments extended while in SCRA protection?
In most cases, we can assist with extensions while you’re entitled to SCRA protection. For further information, contact our office at 1-877-713-5101.
Contact Information
Business hours: 9 am – 6 pm ET
Toll-free phone number: 1-877-713-5101
Collect calls: 1-972-537-2389
Fax number: 1-844-546-2585
Mailing address: P.O. Box 380901,
Bloomington, MN 55438
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Am I obligated to make my monthly payments while in SCRA protection?
Yes, your contractual obligation to make monthly payments does not change.
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Will I be charged late fees while under SCRA protection?
Late fees will be waived during your protection period. However, on a daily finance charge account, not making timely payments can affect the total amount of finance charges paid over the life of the account.
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Do I have the option to use the other payment methods, such as online payment while protected by the SCRA?
Yes, you may continue to make your payments using the same method you used prior to your becoming eligible for SCRA protection.
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Can I take my vehicle out of the country while in SCRA protection?
In some circumstances you may take your vehicle out of the country. For additional information, call our toll-free number at 877-713-5101 to speak with one of our representatives about your specific account.
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What do I do if my orders are extended while in SCRA protection?
You should provide copies of any orders extending your period of active service. You may mail or fax your orders. Our mailing address is Ally Financial, P.O. Box 380901, Bloomington, MN 55438. Our fax number is 972-537-3264. For additional information, contact our office at 877-713-5101.
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Do dependents of a service member qualify for the same protections given to service members, even if they are not listed on the auto contract?
Some family members may be eligible for SCRA protection. For additional information contact our office at 877-713-5101.
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What information do you need to determine if I am eligible for SCRA protection?
At a minimum, you will be required to provide a copy of your orders indicating the date of entry to active service. Additional information may be required depending on whether you are in a Lease or Retail contract. Please contact our office at 877-713-5101 for more details.
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Who do I contact to determine if I am eligible for SCRA protection?
An Ally SCRA specialist is available during normal business hours (9 am – 6 pm ET). Call us toll-free at 1-877-713-5101 or, for collect calls, dial 1-972-537-2389. You may also contact us by mail or fax. Our mailing address is P.O. Box 380901, Bloomington, MN 55438. Our fax number is 1-844-546-2585.
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What is the contact information for the SCRA protection?
Business hours: 9 am – 6 pm ET
Toll-free phone number: 1-877-713-5101
Collect calls: 1-972-537-2389
Fax number: 1-844-546-2585
Mailing address: P.O. Box 380901,
Bloomington, MN 55438
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