Help Center

In most cases, we can assist with extensions while you’re entitled to SCRA protection. For further information, contact our office at 1-877-713-5101.

Contact Information
Business hours: 9 am – 6 pm ET
Toll-free phone number: 1-877-713-5101
Collect calls: 1-972-537-2389
Fax number: 1-844-546-2585
Mailing address: P.O. Box 380901,
Bloomington, MN 55438

At a minimum, you will be required to provide a copy of your orders indicating the date of entry to active service. Additional information may be required depending on whether you are in a Lease or Retail contract.

Contact our office at 1-877-713-5101 for more details.

An Ally SCRA specialist is available during normal business hours (9 am – 6 pm ET). Call us toll-free at 1-877-713-5101 or, for collect calls, dial 1-972-537-2389. You may also contact us by mail or fax. Our mailing address is P.O. Box 380901, Bloomington, MN 55438. Our fax number is 1-844-546-2585.

Yes, your contractual obligation to make monthly payments does not change.

Late fees will be waived during your protection period. However, on a daily finance charge account, not making timely payments can affect the total amount of finance charges paid over the life of the account.

Business hours: 9 am – 6 pm ET
Toll-free phone number: 1-877-713-5101
Collect calls: 1-972-537-2389
Fax number: 1-844-546-2585
Mailing address: P.O. Box 380901,
Bloomington, MN 55438

In some circumstances you may take your vehicle out of the country.

For additional information, call our toll-free number at 1-877-713-5101 to speak with one of our representatives about your specific account.

You should provide copies of any orders extending your period of active service. You may mail or fax your orders.

Mail
Ally Financial, P.O. Box 380901, Bloomington, MN 55438

Fax
1-844-546-2585

Some family members may be eligible for SCRA protection. For additional information contact our office at 1-877-713-5101.

Some family members may be eligible for SCRA protection. For additional information contact our office at 1-877-713-5101.

Yes, you may continue to make your payments using the same method you used prior to your becoming eligible for SCRA protection.