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SCRA Protection FAQs
FAQs
Some family members may be eligible for SCRA protection. For additional information contact our office at 1-877-713-5101.
In some circumstances you may take your vehicle out of the country.
For additional information, call our toll-free number at 1-877-713-5101 to speak with one of our representatives about your specific account.
Business hours: 9 am – 6 pm ET Toll-free phone number: 1-877-713-5101 Collect calls: 1-972-537-2389 Fax number: 1-844-546-2585 Mailing address: P.O. Box 380901, Bloomington, MN 55438
SCRA protection refers to the Servicemembers Civil Relief Act, a federal law that provides certain legal and financial protections to active-duty military members.
Your contractual obligation to make monthly payments does not change while in SCRA protection, but, in most cases, we can assist with extensions. You may continue to make payments using the same method you used prior to becoming eligible for SCRA protection. Late fees are waived during your protection period, but, for retail contracts, making late payments can affect the total amount of finance charges paid over the life of the account. There’s no affect to lease contracts, as leases don’t accrue finance charges.
For more info, or to determine if you’re eligible for SCRA protection, call us toll-free at 1-877-713-5101, 9 am – 6 pm ET. You’ll need to provide, at a minimum, a copy of your orders indicating the date of entry to active service. Additional information may be required, depending on whether you are in a Lease or Retail contract.
If your orders are extended while under SCRA protection, we’ll need copies of any orders extending your period of active service. Mail them to P.O. Box 380901, Bloomington, MN 55438, or fax us at 1-844-546-2585.