Special handling FAQs

FAQs

What should I do if there's a deceased party on the vehicle contract?

When you're ready, give us a call at 1-877-735-4622 . We're here to help Monday – Thursday, 7 am – 6 pm CT, and Friday 7 am – 5 pm CT.

What should I do after I hire an attorney to assist with something related to my vehicle?

Give us a call at 1-888-925-2559 to provide your attorney's information. We're here Monday - Thursday, 7 am - 6 pm CT and Friday, 7 am - 5 pm CT.

From there, we'll only reach out to your attorney.

Who do I reach out to for questions about insurance claims after my vehicle has been in an accident?

If you need to file a total loss or have a deficiency balance after your claim has been settled and need more info, call us at 1-866-679-6650 We're here to help Monday – Thursday, 7 am – 6 pm CT and Friday, 7 am – 5 pm CT.

Who do I reach out to for questions about an impounded or confiscated vehicle?

If you have questions about an impounded vehicle, contact our Impounds Team.

Phone 1-888-477-8459 (option 2) Monday – Thursday, 7 am – 6 pm CT, Friday 7 am – 5 pm CT

Fax 844-329-1597

Mail Ally Financial P.O. Box 8100 Cockeysville, MD 21030

If you have questions about a confiscated vehicle, contact our Confiscations Team.

Phone 1-888-477-8459 (option 3) Monday – Thursday, 7 am – 6 pm CT, Friday 7 am – 5 pm CT

Fax 866-728-6111

Mail Ally Financial P.O. Box 8100 Cockeysville, MD 21030

Who do I contact if I have questions about my vehicle account when filing bankruptcy or post-bankruptcy?

After filing bankruptcy. Call us at 1-800-495-1578 . We're here to help Monday – Thursday, 7 am – 6 pm CT, and Friday, 7 am – 5 pm CT.

Post-bankruptcy. Once your case is closed, call our Post Bankruptcy team at 1-866-447-6583 for help. We're open Monday – Thursday, 7 am – 6 pm CT, and Friday, 7 am – 5 pm CT.

During any stage of bankruptcy, you can send documents using our secure message feature or reach us by mail or fax.

Mail Ally Financial P.O. Box 380901 Bloomington, MN 55438

Fax 904-376-8517