Help Center

Alerts & Notifications FAQs

• Why do you send me an alert when I make a transfer?

  We send you an alert after certain account activities – just so you'll know what's happening with your account.

  For example, if a transfer was made in error, you will know about it and be able to correct it quickly.

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• What alerts for my bank account are available from Ally Bank?

  We send automatic alerts to you to keep you aware of account activity. You can also choose to receive some custom alerts.

  Some of our alerts include:

  • Debit transaction, Balance and Deposit alerts to keep you aware of account activity and amounts
  • Transfer and Bill Pay alerts to tell you about your transactions
  • Overdraft alerts to send information when accounts are overdrawn
  • Security alerts to notify you of unsuccessful login attempts or password changes
  • Reminder alerts of a maturing CD

  Once you log in to online banking, you can sign up for an alert:

  1. Go to the Main Menu  at the top right of the page.
  2. Select Account Services > Alerts.
  3. Select Add a New Alert.

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• What is the difference between security alerts and secure email?

  We will send you security alerts to notify you of unsuccessful login attempts or password changes, or if we notice suspicious activity on your account.

  These alerts can come to you by email, but they are not the same as secure email.

  Secure email is a way for you to contact us through Ally Online Banking if you have a specific question about your account.

  Simply log in to your account and to go secure email. It's as easy as sending an email from a personal email account–only we make sure that your information is kept secure.

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