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Alerts and notifications FAQs

We send you an alert after certain account activities – just so you'll know what's happening with your account.

For example, if a transfer was made in error, you will know about it and be able to correct it quickly.
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We send security, transfers and other alerts automatically to help you keep track of your account activity, and you can create custom alerts to stay on top of balances, deposits, overdrafts, transactions and rate changes.

To view alerts and manage your alert preferences, log in to online banking, choose More, and then select Alerts.

For your protection, you can't unsubscribe from automatic alerts, but you can choose to receive some of them by email, text or both.
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We will send you security alerts to notify you of unsuccessful login attempts or password changes, or if we notice suspicious activity on your account.

These alerts can come to you by email, but they are not the same as secure email.

Secure email is a way for you to contact us through Ally Online Banking if you have a specific question about your account.

Simply log in to your account and to go secure email. It's as easy as sending an email from a personal email account–only we make sure that your information is kept secure.
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Choose More, then select Alerts to Add a Mobile Number you'd like to use. You'll receive a text from us, and reply YES to verify.

If we can't verify your mobile number, we'll keep sending alerts to the email address in your profile.
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You can either reply STOP to any of our text alerts or update your alert settings in online banking. Keep in mind, if you reply STOP you won't receive any text alerts from us, so if you'd like to edit preferences for a particular alert, you'll need to do so in online banking.
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No. If you want to change the mobile number in your profile or security code delivery information, you'll need to do so separately in online banking.
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No. At this time you'll only receive email alerts for:
- Bill Pay
- Zelle^® payments
- Ally eCheck Deposit^℠
- Transfers to or from other institutions
We'll also notify you by email when you add your Ally Bank Debit MasterCard^® to Apple Pay^® or open a new account with us.
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