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Mobile web & app FAQs

Yes. While both are free and offer easy access to your accounts on the go, there are some features that may not be available on all devices or platforms.

Mobile banking features

	Mobile web	Windows ^® app	iPhone ^® app	Android ^™ app
View account balances	✓	✓	✓	✓
Ally Assist			✓
Find ATMs	✓
Transfer Funds		✓	✓	✓
Manage one-time and recurring transfers		✓	✓	✓
Deposit checks using Ally eCheck Deposit℠		✓	✓	✓
Pay bills	✓		✓	✓
Use Popmoney^®		✓	✓	✓

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With Ally Mobile Banking, you can:
- Make deposits
- Pay your bills
- Transfer money within your Ally accounts, or between your Ally and non-Ally accounts
- Find nearby ATMs and cash back locations
- View your balances and search transaction history
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Mobile Banking is free from Ally, but your wireless carrier's data and message rates and roaming charges may still apply.
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Yes. We use the standard SSL with 256-bit encryption to help protect your information, and no personal or account details will be stored on your phone.
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Yes. You'll need your Ally Online Banking username and password to log in to Mobile Banking. If you don't have an Ally Online Banking username and password, call us 24/7 at 1-877-247-2559 to set it up.
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If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your Ally Bank account information without knowing your username and password, but you can always call us at 1-877-247-2559 and we can reset your login information right over the phone.
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If you are enrolled in Online Banking, you are eligible to use Mobile Banking. All you need is a mobile device with Internet access, or you can also download our Mobile Banking app.
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You can access your accounts through your mobile device's browser at www.allybank.com, or you can download our free mobile banking apps.

Supported mobile operating systems:
- Android^™ 4.0 or higher
- iOs 8.0 or higher
- Fire OS 3 or higher
- Windows phone 8.0 or higher
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Download our free iPhone app through the App Store℠ on your iPhone.
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Download our free Android app through the Google Play Store from your phone by searching for "Ally Bank".
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All of them:
- High Yield Certificate of Deposit
- No Penalty Certificate of Deposit
- Online Savings Account
- Money Market Account
- NOW Account
- Interest Checking Account
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You must have an Ally Online Banking username and password to access Mobile Banking; your Ally Auto credentials won't log you in to m.allybank.com or our Mobile Banking apps.
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We use the same nicknames in Mobile Banking that we do in Online Banking, so you'll need to log in at allybank.com to change them.
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Yes. To make a deposit using your mobile device, launch the Ally Mobile Banking app, log in, and tap Make Deposits. Snap a picture of both sides of your endorsed check, upload the images, and submit your deposit.
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Yes. You can use your mobile device to transfer money within your Ally accounts or between your Ally account and accounts you have at other institutions.
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When using Mobile Banking, there are things you can do to protect your accounts and sensitive information.
- Never give out your Online Banking password
- Memorize you username and password. Never store it on your mobile phone or write it down on a piece of paper that you carry with you.
- Choose passwords that would not be easy for others to guess. This includes information that could be found on social sites or public information, such as your name or a family member name, phone number, birthday or pet name.
- Establish a security code (sometimes called a passcode) to access your mobile phone. This locks your phone after it's been idle for a while and won't allow anyone to access it who doesn't have the code.
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Ally doesn't store any personal or account information on your phone. Never email your personal information to anyone, and make sure you don't keep your username, password or account information in the notepad or address book of your phone.
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Although Ally doesn't store any personal or account information on your phone, we recommend you uninstall the Mobile Banking app before recycling or disposing of your phone.
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Once you log in to online banking, select Transfers. Choose Activity to review, edit or cancel your scheduled transfers. Keep in mind, transfers between your Ally Bank accounts are immediate, so they can't be canceled or changed.
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