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Mobile Web & App FAQs

  • What's the difference between Ally Mobile Web and the Ally Mobile Banking app?

    Both are free from Ally and both offer easy access to your accounts on the go. You must have a supported Apple® or AndroidTM or Windows® Phone 8 device to download the app, while m.allybank.com can be accessed by most mobile devices. Additionally, the app uses your device's built-in features to provide a more customized experience.

    Ally eCheck Deposit℠ is exclusive to the Ally Mobile Banking apps, and is not a feature of Ally Mobile Web. Popmoney® is exclusive to the Ally Mobile Banking iPhone® and Android℠ apps, and is not available for Ally Mobile Web or the Windows Phone app.

  • What is Ally Mobile Banking?

    It’s an easy way to keep up with your bank accounts anywhere, anytime. You can access your Ally accounts through your mobile device’s browser at m.allybank.com. Or you can download our free Ally Mobile Banking apps (for supported Apple®, Android™ and Windows® Phone 8 devices).

    Mobile Banking Features

    Mobile Site Windows® Phone 8 App iPhone Mobile App Android Mobile App
    Check account balance ✓ ✓ ✓ ✓
    Find ATMs ✓ ✓ ✓ ✓
    Set up and manage one-time and recurring transfers ✓ ✓ ✓
    Deposit checks with Ally eCheck Deposit℠ ✓ ✓ ✓
    Pay bills ✓ ✓ ✓
    Use Popmoney® to send and receive money ✓ ✓

  • What can I do with Mobile Banking?

    With Ally Mobile Banking, you can:

    • Make deposits
    • Pay your bills
    • Transfer money within your Ally accounts, or between your Ally and non-Ally accounts
    • Find nearby ATMs and cash back locations
    • View your balances and search transaction history

  • Is there a fee for using Mobile Banking?

    Mobile Banking is free from Ally, but your wireless carrier's data and message rates and roaming charges may still apply.

  • Is Mobile Banking secure?

    Yes. Just like in Online Banking, we use the same 128-bit encryption to help keep your information secure and private. Ally Mobile Banking doesn't store any personal or account information on your phone.

    Plus, our Online Banking Security Guarantee covers unauthorized transactions in Mobile Banking too.

  • Do I need a username and password to access Ally Mobile Banking?

    Yes. You'll need your Ally Online Banking username and password to log in to Mobile Banking. If you don't have an Ally Online Banking username and password, call us 24/7 at 1-877-247-ALLY (2559) to set it up.

  • What if my mobile phone is lost or stolen?

    If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your Ally Bank account information without knowing your username and password, but you can always call us at 1-877-247-ALLY (2559) and we can reset your login information right over the phone.

  • Am I eligible for Mobile Banking?

    If you are enrolled in Online Banking, you are eligible to use Mobile Banking. All you need is a mobile device with Internet access, or you can also download our Mobile Banking app.

  • How can I access Mobile Banking?

    Choose any or all 3 ways to access Mobile Banking:

    • Ally Mobile Web: Ally's mobile website, m.allybank.com, is customized for viewing your accounts on a small screen and can be used with any smartphone that can browse the internet.

    • iPhone® App: Our iPhone app is designed especially for your iOS device, and is compatible with iPhone (3GS/4/4S), iPod touch® (accessed over WiFi), and iPad®. Download the iPhone app

    • Android™ App: Our Android app provides a unique experience for your Android device, and is compatible with Android 2.2 and higher. Download the Android app

  • How do I download the Mobile Banking app to my iPhone®?

    Download our free iPhone app through the App Store℠ on your iPhone.

  • How do I download the Mobile Banking app to my Android™ phone?

    Download our free Android app through the Google Play Store from your phone by searching for "Ally Bank".

  • Which accounts can I see and access online or on my web-enabled mobile phone?

    All of them:

    • High Yield Certificate of Deposit

    • No Penalty Certificate of Deposit

    • Online Savings Account

    • Money Market Account

    • NOW Account

    • Interest Checking Account

  • Can I use Mobile Banking to access my Ally Auto account?

    You must have an Ally Online Banking username and password to access Mobile Banking; your Ally Auto credentials won't log you in to m.allybank.com or our Mobile Banking apps.

  • How do I change my Mobile Banking account nicknames?

    We use the same nicknames in Mobile Banking that we do in Online Banking, so you'll need to log in at allybank.com to change them.

  • Can I make deposits using my mobile device?

    Yes. To make a deposit using your mobile device, launch the Ally Mobile Banking app, log in, and tap Make Deposits. Snap a picture of both sides of your endorsed check, upload the images, and submit your deposit.

  • Can I transfer funds using my mobile device?

    Yes. You can transfer money within your Ally accounts, or between your Ally and non-Ally accounts, using your mobile device. To transfer funds using your mobile device, launch the Ally Mobile Banking app, log in, and tap Make Transfer.

  • What can I do to protect my personal information while banking from my phone?

    When using Mobile Banking, there are things you can do to protect your accounts and sensitive information.

    • Never give out your Online Banking password
    • Memorize you username and password. Never store it on your mobile phone or write it down on a piece of paper that you carry with you.
    • Choose passwords that would not be easy for others to guess. This includes information that could be found on social sites or public information, such as your name or a family member name, phone number, birthday or pet name.
    • Establish a security code (sometimes called a passcode) to access your mobile phone. This locks your phone after it's been idle for a while and won't allow anyone to access it who doesn't have the code.

  • What information is stored on my phone?

    Ally doesn't store any personal or account information on your phone. Never email your personal information to anyone, and make sure you don't keep your username, password or account information in the notepad or address book of your phone.

  • Can I safely recycle or dispose of my phone if it has the Mobile Banking app on it?

    Although Ally doesn't store any personal or account information on your phone, we recommend you uninstall the Mobile Banking app before recycling or disposing of your phone.

  • How do I view or make changes to a pending transfer?

    It’s easy to manage your transfers:

    • Log in to your account
    • Go to "I want to" on the right-hand side of the page
    • Choose the Ally accounts or Ally and non-Ally accounts link under View pending transfers