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Mobile web & app FAQs

  • Is there a difference between your mobile site and the mobile banking app?

    Yes. While both are free and offer easy access to your accounts on the go, there are some features that may not be available on all devices or platforms.

    Mobile banking features

    Mobile web Windows ® app iPhone ® app Android app
    View account balances
    Ally Assist      
    Find ATMs      
    Transfer Funds  
    Manage one-time and recurring transfers  
    Deposit checks using Ally eCheck Deposit℠  
    Pay bills  
    Use Popmoney®  
  • What can I do with Mobile Banking?

    With Ally Mobile Banking, you can:

    • Make deposits
    • Pay your bills
    • Transfer money within your Ally accounts, or between your Ally and non-Ally accounts
    • Find nearby ATMs and cash back locations
    • View your balances and search transaction history
  • Is there a fee for using Mobile Banking?

    Mobile Banking is free from Ally, but your wireless carrier's data and message rates and roaming charges may still apply.

  • Is Mobile Banking secure?

    Yes. We use the standard SSL with 256-bit encryption to help protect your information, and no personal or account details will be stored on your phone.

  • Do I need a username and password to access Ally Mobile Banking?

    Yes. You'll need your Ally Online Banking username and password to log in to Mobile Banking. If you don't have an Ally Online Banking username and password, call us 24/7 at 1-877-247-2559 to set it up.

  • What if my mobile phone is lost or stolen?

    If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your Ally Bank account information without knowing your username and password, but you can always call us at 1-877-247-2559 and we can reset your login information right over the phone.

  • Am I eligible for Mobile Banking?

    If you are enrolled in Online Banking, you are eligible to use Mobile Banking. All you need is a mobile device with Internet access, or you can also download our Mobile Banking app.

  • How can I access mobile banking?

    You can access your accounts through your mobile device's browser at, or you can download our free mobile banking apps.

    Supported mobile operating systems:

    • Android 4.0 or higher
    • iOs 8.0 or higher
    • Fire OS 3 or higher
    • Windows phone 8.0 or higher
  • How do I download the Mobile Banking app to my iPhone®?

    Download our free iPhone app through the App Store℠ on your iPhone.

  • How do I download the Mobile Banking app to my Android™ phone?

    Download our free Android app through the Google Play Store from your phone by searching for "Ally Bank".

  • Which accounts can I see and access online or on my web-enabled mobile phone?

    All of them:

    • High Yield Certificate of Deposit

    • No Penalty Certificate of Deposit

    • Online Savings Account

    • Money Market Account

    • NOW Account

    • Interest Checking Account

  • Can I use Mobile Banking to access my Ally Auto account?

    You must have an Ally Online Banking username and password to access Mobile Banking; your Ally Auto credentials won't log you in to or our Mobile Banking apps.

  • How do I change my Mobile Banking account nicknames?

    We use the same nicknames in Mobile Banking that we do in Online Banking, so you'll need to log in at to change them.

  • Can I make deposits using my mobile device?

    Yes. To make a deposit using your mobile device, launch the Ally Mobile Banking app, log in, and tap Make Deposits. Snap a picture of both sides of your endorsed check, upload the images, and submit your deposit.

  • Can I transfer funds using my mobile device?

    Yes. You can transfer money within your Ally accounts, or between your Ally and non-Ally accounts, using your mobile device. To transfer funds using your mobile device, launch the Ally Mobile Banking app, log in, and tap Make Transfer.

  • What can I do to protect my personal information while banking from my phone?

    When using Mobile Banking, there are things you can do to protect your accounts and sensitive information.

    • Never give out your Online Banking password
    • Memorize you username and password. Never store it on your mobile phone or write it down on a piece of paper that you carry with you.
    • Choose passwords that would not be easy for others to guess. This includes information that could be found on social sites or public information, such as your name or a family member name, phone number, birthday or pet name.
    • Establish a security code (sometimes called a passcode) to access your mobile phone. This locks your phone after it's been idle for a while and won't allow anyone to access it who doesn't have the code.
  • What information is stored on my phone?

    Ally doesn't store any personal or account information on your phone. Never email your personal information to anyone, and make sure you don't keep your username, password or account information in the notepad or address book of your phone.

  • Can I safely recycle or dispose of my phone if it has the Mobile Banking app on it?

    Although Ally doesn't store any personal or account information on your phone, we recommend you uninstall the Mobile Banking app before recycling or disposing of your phone.

  • How do I view or make changes to a pending or scheduled transfer?

    Once you log in to online banking:

    1. Go to the Main Menu  at the top right of the page.
    2. Select Transfer Funds.
    3. Select Activity from the navigation on the left.
    4. Review, edit or cancel your scheduled transfers.

    Transfers between your Ally Bank accounts are immediate, so they can’t be canceled or changed.