Help Center

Top Product FAQs

  • What vehicle financing options are available through Ally?

    Ally offers a variety of auto financing products to meet a broad range of dealer and customer needs, including:

  • What types of business leasing does Ally offer?

    We have three lease products for businesses:

    • SmartLease® – a closed-end lease that has a fixed term and mileage limit
    • ComTRAC® – an open-end lease that gives businesses more control of leasing terms and mileage, while holding the business liable for the vehicle’s depreciation
    • Municipal Lease Purchase Plan – a leasing plan specifically designed for municipalities that intend to own their vehicles.
  • What are the benefits of Ally wholesale floorplanning?

    Ally Wholesale Floorplanning offers:

    • Online administration – a secure feature that enhances your internal inventory controls
    • SmartCash® – our electronic transaction capability that nets mutual obligations for efficient, electronic payments
    • Floorplan insurance – competitive rates, aggregate weather deductibles, and industry-leading claims service
    • Used-vehicle floorplanning – finance used-vehicle inventory and directly floorplan your SmartAuction® purchases
  • What kinds of dealer loans are available?

    We have a variety of products to meet dealer lending needs, including:

    • Real estate loans
    • Dealership equipment loans
    • Working capital loans
    • Electronic revolving lines of credit
  • If I want to offer Ally RV finance products in my dealership, what’s the next step?

    Please contact your Ally representative or our RV support team at 1-800-814-8842, Monday - Friday, 10:00 am to 8:00 pm ET, or email us at

  • What kind of wholesale floorplanning financing does Ally offer RV dealers?

    We provide new and used floorplan financing to RV dealers, offering competitive rates and terms tailored to meet individual dealer needs. Some of the benefits of floorplanning with Ally include:

    • Instant floorplanning of auction units at participating auctions
    • An option for qualified dealers to receive wholesale financing for all or a portion of their inventory
    • The ability to earn interest to offset floorplan charges by depositing cash into a credit account plan (CAP)

Top Ally Difference FAQs

  • What is the Ally Dealer Rewards program?

    Ally Dealer Rewards is a loyalty program that provides incentives to eligible dealers for selling or using qualifying Ally products and services.

  • Who do I contact with questions about the Ally Dealer Rewards program?

    Call your Ally Representative or send an email to

Top Training FAQs

  • How will Performance Development Center (PDC) courses benefit my dealership?

    Benefits include:

    • Practical knowledge – real-world exercises develop skills that directly apply to daily work
    • Flexible course schedules – classes can be taken online 24/7 or at your dealership
    • Reinforced learning – knowledge checks review key information
    • Printable guides – handy reference guides are provided for use in the course – and on the job
    • Progress tracking – employees can review their course-taking history and plan upcoming classes
    • Course certificates – upon completion, learners receive a certificate to recognize their achievement
  • What kinds of classes are offered in the Performance Development Center (PDC)?

    The PDC offers courses in the following subjects:

    • About Ally
    • Retail
    • Lease
    • Business Vehicle Finance
    • Accounting
    • Management
    • Legal and compliance
    • SmartAuction

    Examples of some of the most popular courses include:

    • Managing Retail Operations (MRO)
    • Finance & Insurance (F&I) Management
    • SmartLease®
    • SmartAuction®
    • Ally Buyer’s Choice℠
    • Commercial Services Business Vehicle Certification
    • ECOA Awareness
    To view a complete course listing, please visit the Ally Performance Development Center site.

Top Online Services FAQs

  • I'm having trouble logging in. What should I do?

    Try re-entering your user ID and password. Make sure your Caps Lock button is not on, and make sure you’re entering proper upper- and lower-case letters and numbers. Passwords are case sensitive.

    If you’re still having problems, please select Forgot password? or call the Ally Auto Dealer Help Desk at 1-866-766-4622.

    8 am – 10pm ET
    8 am – 8 pm ET
    9 am – 7 pm ET
    Noon – 5 pm ET
  • I do not currently have a user ID for the Ally Auto Dealer Services website. How do I gain access?

    If your dealership is a current Ally customer, please follow these steps to obtain a user ID:

    Step 1
    Select Not registered? on the Ally Auto home page, then input your PDN.

    Note: a Primary Dealer Number (PDN) is a unique identifying number assigned to a dealership by Ally. If you do not know the number, check with your dealership’s office manager.

    Step 2
    Enter your information to create your user ID and password, select the applications for which you would like access, then press submit.

    Step 3
    After review, you will receive a confirmation email within one business day. At that point, log in with the user ID and password you created during registration. Note: if you are requesting SmartAuction access, additional steps may be required.

  • How do I request access to an application?

    Follow these steps:

    Step 1
    Log in to the Ally Auto dashboard, then select the My Profile link.

    Step 2
    Select the View/Request Applications tab, then the Request application access link.

    Step 3
    Select the applications for which you would like access, complete the requested information, then select submit.