Help Center

If you have an investment balance, it will be mailed to you via check, along with accrued and unpaid interest on the principal amount, up to, but not including, the March 1, 2021 redemption date.

Prior to the termination date, we strongly recommend that you close your Demand Notes account by calling customer care at 1-800-684-8823.

Yes. You can open a new Demand Note account on or before February 12, 2021, although opening a new account is not recommended, as the Demand Notes program will terminate as of the March 1, 2021 redemption date.

It’s possible that the interest rate may change, as Ally Demand Notes pay a floating interest rate that is determined each Thursday, with any change in the rate made effective the following Monday.

Rates for Demand Notes are chosen by the Ally Demand Note Committee. It’s possible that Demand Notes may not provide a basis for comparison with bank deposits or money market funds, or other investments which pay a fixed yield for a stated period.

As part of your due diligence as an investor, we recommend reviewing Demand Note risk factors, whether alone, or in consultation with financial, tax, and legal advisors.

No. The termination of the Demand Notes program will have no impact on your other Ally accounts.

You may be requested to provide a certification of a taxpayer identification number (TIN) on Form W-9, as a confirmation of the social security number or tax ID number associated with your Demand Notes account. This information is required to be provided in the investment form related to opening a new Demand Notes account as well, and is utilized in reporting annual income to investors on Form 1099.

Ally cannot provide tax advice to investors. We recommend consulting your tax advisor regarding any tax-related matters.

To close your account, contact customer care at 1-800-684-8823.

Demand Notes are unsecured floating-rate obligations of Ally Financial. They're a convenient way for members of the Ally Financial family to invest funds directly with Ally Financial.

Demand Notes are available to all employees and retirees of Ally Financial, as well as their immediate family members (spouse, children, parents, siblings and grandparents of the employee or retiree). They are also available to auto dealers with a retail or wholesale financing relationship with Ally Financial and their employees. Corporate entities who complete a Demand Notes Investment Form will need to provide information on its Beneficial Owners.

Demand Notes are not FDIC insured nor bank guaranteed and may lose value. They’re not deposits, but are unsecured floating-rate obligations of Ally Financial that mature on demand.

Visit our Demand Notes page to see current rates and yields.

The Demand Notes Service Center is open Monday through Friday from 8:30 am to 7 pm ET. Call 1-800-684-8823 or email ally_mailbox@ntrs.com.

For complete details, rules and policies, you should first read the prospectus (PDF 184 KB) and ensure that you are eligible to invest. To get started, simply complete and mail the investment form (PDF 569 KB) along with your initial investment of at least $1,000 to:

Ally Demand Notes
The Northern Trust Company
P.O. Box 75707
Chicago, IL 60675-5707

Select "electronic investment" in section 5 of the investment form. Electronic investments can be made automatically (at the same time each month) or whenever you want in amounts of $50 or more. You can also make electronic investments online by following your bank’s instructions and using this Automated Clearing House (ACH) information:

The Northern Trust Company
ABA Routing Number: 071000152
10-digit Demand Notes number
Registered name[s] on the Demand Notes

Signing up for online access is quick and easy. Go to demandnotes.com and select “Enroll in Online Access” under Manage your Demand Notes Online. Have your Demand Notes number handy when you begin the online enrollment process.

Yes, and you can also direct your paycheck, IRS tax refund or other recurring checks electronically. Give the following Automated Clearing House (ACH) information to the financial institution sending the funds:

The Northern Trust Company 
ABA Routing Number: 071000152
10-digit Demand Notes number
Registered name[s] on the Demand Notes

Call the Demand Notes Service Center at 1-800-684-8823, Monday through Friday from 8:30 am to 7 pm ET.

Your transfer account information will be available online within 24 hours of enrollment.

For ACH and wire transfers, use the ABA routing number that’s printed just above the memo line (071000152). The ABA routing number printed at the bottom of the Ally Demand Note checks (071923828) is used only for Demand Notes check processing.

It’s a way for us to verify that a signature is authentic and is designed to protect you from unauthorized changes by unauthorized persons when you add or change your Demand Notes registration, investment options or redemption options. A notary stamp does not meet the requirement for a medallion signature guarantee. Read the prospectus to learn more about specific circumstances when one is required.

You can get one from a bank or other financial institution. There may be a charge for the medallion signature guarantee, and the bank or financial institution may require you to provide certain documentation, such as a birth certificate.

Federal regulation requires financial institutions like Ally to obtain, verify and record information about the Beneficial Owners of legal entity customers for each new account opened.

A legal entity customer is a corporation, limited liability company, other entity created by the filing of a public document with a Secretary of State or similar office, a general partnership, and any similar entity formed under the laws of a foreign jurisdiction that opens an account. The definition also includes limited partnerships, business trusts that are created by a filing with a state office, and any other entity created in this manner.

A legal entity customer does not include sole proprietorships, unincorporated associations, or natural persons opening accounts on their own behalf.

A Beneficial Owner is defined as:

• Each individual who, directly or indirectly, owns 25% or more of the equity interests of a legal entity; and
• One individual with significant responsibility to control, manage, or direct a legal entity customer, for example the executive officer, senior manager, etc.

Ally must collect from the legal entity customer:

• Name and title of the person opening the account
• Name and address of the entity for the account
• The name, date of birth, address, and social security number or other government identification number for individuals who own 25% or more of the equity interest of the legal entity (if any), and an individual with significant responsibility to control/manage the legal entity at the time a new account is opened
• Certification that information provided on the Beneficial Owner and/or Managerial Control person is accurate