Mon - Fri, 8:30 am - 8 pm ET, Sat 8:30 am - 1 pm ETMonday through Friday, 8:30 am - 8 pm ET, Sat 8:30 am - 1 pm ET
Log in and select Manage Account from your Snapshot. Then, in the Payment tile on your account dashboard, activate Autopay by selecting On. From there, you can set up your payment preferences.
If you make a payment to the wrong servicer following a loan transfer, the payment will be forwarded by your previous servicer to the new one for the first 60 days.
After those 60 days, your previous servicer isn't obligated to forward your payment to your new servicer.
Log in and select Manage Account from your Snapshot. Then, select Payment.
You'll need to fill out a form and mail it. Request the form online using the Message Center or download it.
Mail your application to:
Drafting Department PO Box 77421 Ewing, NJ 08628
Once your application is received, it can take three business days to enroll you in the program. We'll mail you a confirmation letter letting you know.
Budget Drafting is a program that makes the equivalent of one extra payment a year toward your principal balance, reducing you interest charges and building your equity faster. We'll automatically withdraw half your monthly payment every other Friday. Twice a year, we'll withdraw three payments within a month, which will go toward the principal balance.
Yes. Send your scheduled payment to:
Payment Processing Center P.O. Box 11733 Newark, NJ 07101
If you are located in AK, AZ, CA, CO, GU, HI, ID, MT, ND, NE, NM, NV, OR, SD, UT, WA, or WY, send your scheduled payment to:
Payment Processing Center P.O. Box 54040 Los Angeles, CA 90054
Yes. Pay via phone using our 24-hour automated system at 1-866-401-4742. You'll need to have your loan number or social security number and your ZIP code on hand. (Keep in mind, you won't be able to pay with a credit card.) Once verification is complete, follow the recorded prompts to finalize your payment.
If you don't pay your property taxes, we'll send a letter letting you know your taxes are unpaid.
If you don't pay them within the designated timeframe, we'll place an escrow on your account and readjust your mortgage payment.
Once your loan closes, you'll be notified by mail with payment instructions no fewer than 10 days before your first payment is due.
We understand unexpected expenses or challenges put a strain on finances. If you’re unable to keep up with your payments, let us know as soon as possible, and we'll do everything we can to help.
Log in and select Manage Account from your Snapshot. Then, select Account Management and choose Messages. Send us a note about your situation, and we'll have someone get back to you about next steps.
Give us a call at 1-866-401-4742. We’re available Monday – Friday, 8:30 am – 8 pm and Saturday 8:30 am – 1 pm ET.
If you missed a payment, we’ll call you to let you know the due date has passed and we haven’t received your payment. Keep in mind – you could be charged a late charge for payments made after the due date.