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Privacy & Security FAQs

  • Where can I change my privacy settings?

    Online

    Manage your privacy settings by visiting the Manage My Privacy Preferences page. You can also access this page by selecting privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the upper right hand side.

    You will need to enter your name and account number so we can verify it’s you. You can control your information sharing and marketing preferences from this page.

    By phone

    Use our automated phone system to manage your privacy preferences.

    Ally Bank and Ally Auto customers

    • Residents in all states except CA and VT: 1-800-204-2197
    • California residents: 1-800-274-7656
    • Vermont residents: 1-800-274-7681

    Mortgage customers

    • Residents in all states except CA and VT: 1-800-401-4622
    • California residents: 1-800-449-4622
    • Vermont residents: 1-877-792-4622

    You will need to enter your account or loan number which can be found on your Ally account statement.

  • How do I unsubscribe from marketing communications?

    Online

    Unsubscribe from email, mail, and telephone marketing communications by visiting the Manage My Privacy Preferences page. You can also access this page by selecting privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the upper right hand side.

    You will need to enter your name and account number so we can verify it's you.

    By phone

    Unsubscribe from email, mail, and telephone marketing communications by calling:

    Ally Bank: 1-877-247-ALLY (2559)

    Ally Auto: 1-888-925-ALLY (2559)

    Mortgage: 1-800-766-4622

  • Does Ally share my personal information with other companies?

    As permitted by law, Ally may share your information for everyday business reasons. To learn more about this view the Ally Financial Privacy Notice.

    You can choose to have Ally limit the sharing of your personal information by visiting the Manage My Privacy Preferences page. You can also access this page by selecting privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the upper right hand side.

    You will need to enter your name and account number so we can verify it's you.

  • What's your online privacy policy and where can I see it?

    Our Online Privacy Policy describes the information we collect from and about you during your visit to our websites and webpages. Our privacy policy also describes how we use information about you, whom we share it with, and how we protect it.

    You can view our online privacy policy by selecting privacy at the bottom of any page.

  • Do you use cookies or other online technologies to collect information about me?

    We use cookie technology to help identify you and customize your online and mobile experiences. A cookie is a small piece of code sent from our site to your computer or mobile phone that helps us recognize you on return visits. This helps us tailor information to suit your preferences so your visits are more meaningful.

    We may also collect and store information about your visit on an anonymous, aggregate basis. This information may include: time and length of your visit, which of our pages you've viewed, the site you visited prior to ours, and the name of your Internet service provider.

  • Does Ally use cookies for advertising?

    We use cookies for advertising purposes. If you are concerned about advertising cookies, you can go to http://www.networkadvertising.org/managing/opt_out.asp to learn whether certain advertising networks have placed cookies on your computer and to opt-out of those cookies. Google also makes an opt-out available for advertising cookies at http://www.google.com/ads/preferences/plugin/.

  • Why do I keep receiving emails from Ally?

    We will send you email alerts to let you know about important activity on your account (for example, if your password is changed or if there's a problem with a transaction). If you receive emails that appear to be from Ally but seem suspicious, they may be phishing emails attempting to trick you into giving out your personal information. Never click on any links in phishing emails or reply with your personal or financial information. Please forward the email to abuse@Ally.com or send us a message now. Once we receive your forwarded email, we'll take appropriate action, which may include things like attempting to shut down the fraudulent email address or website. To learn more about protecting yourself against online fraud, visit the Security Center. 

  • How do I communicate securely with Customer Care?

    Log in to your Ally Bank account and go to Secure Email. From there you can send a message about your account to us. It's as easy as sending an email from your personal email accounts—only we can guarantee that your information is kept secure.

  • Does Ally Bank ask for Social Security Numbers, usernames, passwords or credit card numbers by email or during an online chat session?

    No. We'll never ask for your nonpublic personal information in an email or in a chat session. Emails and associated chat sessions that appear to be from Ally Bank requesting nonpublic personal information are phishing for your information. Never provide what they want and please forward the email to abuse@Ally.com or send us a message now. See more on online fraud

  • How can I be sure I'm logging in to the real Ally Bank website?

    When you open an Ally Bank account, you set up a trusted image, phrase and challenge questions. These become part of how you log in to both Ally Online Banking and Ally Mobile Banking, and are used with your username and password to help keep your accounts secure. After you enter your username, but before you enter your password, we'll present your trusted image and phrase or challenge questions that you have set up with us. When you see your image and phrase, it is safe to enter your password.

    Another way to be sure you are logging in to a real Ally site is to open a browser and type in the URL www.allybank.com. You can also look for the HTTPS on the login and open accounts pages. When you open an account or log in at Ally Bank, we use HTTPS to help protect your information.

  • Is my information secure on your site?

    We use multiple levels of security to help protect your information. We use 128-bit Secure Sockets Layer (SSL) encryption for all communications between your browser and our servers that contain your personal information.

    Here's how you can tell communications are encrypted:

    • Look for the padlock at the bottom of your browser window
    • Confirm that the URL begins with https://

    Use these tips to protect your information online:

    • Don't use a password that can be guessed by someone you know
    • Never write down your password or disclose it to anyone else
    • Always log out when you've finished with Ally Online Services
    • Always exit your browser after you log out
    • Select password hint questions that others won't know
  • How do you protect my identity?

    We thoroughly train our employees to protect your personal information:

    • Whenever you contact us (by phone, online, through Mobile Banking, or at a financial center), we protect your data and accounts by asking you for information that only you should know

    • We confirm your identity with confidential access codes before we ever allow access to your online or mobile accounts

    • We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information) to provide the highest level of identity protection

    • We are continually enhancing our security tools and procedures

  • What should I do if I suspect fraud on one of my Ally accounts?

    If you are a victim of fraud or identity theft, contact our fraud hotline 24/7 at 1-800-971-6037. For more information on how to deal with fraud and identity theft, visit our Security Center.

  • How do I report phishing or suspicious emails that appear to come from Ally?

    If you receive a fraudulent Ally Bank email, please forward it to abuse@Ally.com or send us a message now. Never click on any links in phishing emails or reply with your personal or financial information. These emails often direct you to a fake website and ask for your Social Security Number, username, passwords, credit card numbers and other sensitive information.

  • What should I do if I clicked a link in a fraudulent Ally Bank email?

    If you think you've responded to a phishing email, please contact us right away at 1-877-247-ALLY (2559) and we'll place holds on all of your accounts. See how to deal with identity theft.

  • Does Ally Bank offer anti-virus or anti-malware software to its customers?

    Yes. Ally offers its bank customers Webroot® SecureAnywhereTM — an anti-virus, anti-malware software that detects, removes and protects computers from malicious software — free of charge.

    To download and install Webroot® SecureAnywhereTM:

    Log in to online banking and select security at the bottom of the page. In the Security Center, select the Webroot® SecureAnywhereTM offer and follow the steps to download and install the software.