Security Center

Mobile Security

Consider these tips to help you stay safe and secure when you're using our Ally Bank and Ally Auto mobile tools.

Keep your mobile device updated

It's a good idea to always update your device's operating system and applications. These updates can help you protect your device against new vulnerabilities.

Manage your privacy settings

Monitor how apps use your personal information. Make sure you feel comfortable with the way they use these details. For example, some apps share your location and phone number with other people in your vicinity.

Password protect your mobile device

Set your device to lock when it's not being used. This will help prevent someone from getting access to your personal data.

Be cautious using Public Wi-Fi

Public Wi-Fi networks are easy targets for hotspot hackers. Don’t set up your devices to automatically connect to Wi-Fi, turn off your sharing settings and use a VPN when possible. When using mobile devices, it’s safer to use your data plan to connect wirelessly when entering passwords, credit card information or other details that you need to keep secure.

Only download apps from trusted sources

Fraudsters post links to fake apps to get malicious software on your device. You should only download apps from your device’s authorized app provider like the Apple App Store℠ and Google Play™. Before downloading an app, make sure you know and trust the app publisher or seller. For example, all Ally apps come from Ally Financial Inc.

Log out of apps that use personal information

Remember to log out when you finish using apps that require you to login with personal information, like banking and bill pay apps.

Install mobile security software on your device

This protects you against malicious software (malware) and computer viruses. Ally Bank offers anti-virus and anti-malware software at no cost to customers who use Android and Windows 8 devices. Go to to download and install Webroot® SecureAnywhere™.

If you use iOS devices, you can still protect your mobile device by downloading a secure browser app from the App Store℠.

Install software to find and remotely wipe your mobile phone

This software can help you locate your phone via GPS or remotely remove all data from your device, if it’s lost or stolen. There are a variety of security apps available that offer this feature.

Don't modify your phone's operating system

This is also known as jailbreaking, which violates your device's warranty and exposes it to more security threats.

Question QR codes

QR codes (short for “quick response codes”) are images that contain data that can be read by your phone’s camera. Scammers have been known to create fake QR codes that automatically download malware onto your mobile device. Protect yourself by not scanning QR codes posted in public spaces. Fraudsters will often place a fraudulent QR code sticker on top of a legitimate advertisement like a billboard or transit ad.