Help Center: Online Savings

Other FAQs

• Do I have to keep a large balance to get Sleeping Money alerts?

  No. If you have a Money Market or Online Savings account, we'll send you Sleeping Money alerts no matter the size of your balance. We want to help you get the most you can out of your Ally account, regardless of your balance. This means recommending ways to help your money grow. We think it's just the right thing to do.

• Do you need a signature card for each account I have with you?

  We only need one signature card for each customer no matter how many accounts the customer has with us.

• How can I find my account number?

  1. Log in to your online bank account
  2. Choose the name of the account that you’d like to view
  3. Next to Account Number select unhide 
  4. Select hide to mask it again

• How do I find current rate information?

  View all our rates, side-by-side, on our site's Compare page. You can also find more rate information on our individual High Yield Certificate of Deposit, No Penalty Certificate of Deposit, Online Savings Account, and Money Market Account pages.

• How do I order checks?

  1. Log in to your account
  2. Select your Interest Checking or Money Market Account from your Account List
  3. Select Order Checks/Debit Card from the right hand side
  4. Choose an account from the dropdown menu
  5. Enter a starting check number, then select submit

  We’ll send you a secure email asking you to confirm your address before we mail the ordered checks. Once your address is confirmed, your checks should arrive in 10 business days.

• How do I order deposit slips or envelopes?

  1. Log in to your account
  2. Select Deposit Slips/Envelopes from the right hand side
  3. Check the items you wish to order, then select submit

  We’ll send you a secure email asking you to confirm your address before we mail the ordered items. Once your address is confirmed, your items should arrive within 3 to 5 business days.

• How do I protect myself from an overdraft?

  You can link your Interest Checking Account to an Ally Online Savings Account or Money Market Account by calling us at 1-877-247-ALLY (2559). If you don’t have an Online Savings Account or Money Market Account, you can open one online or call us.

• The calculator isn't working. What can I do?

  You'll need to download the latest version of Adobe Flash Player in order for the calculator to work.  Once you download the newest Flash Player, please reload the page and your calculator should work.

• What are Sleeping Money alerts?

  If you have a Money Market or Online Savings account, we send you email reminders to let you know when your money could be working harder. If your account has not had withdrawals for a certain amount of time, we tell you ways your money could be doing more—even if it means recommending you switch to another account, such as our No Penalty CD, to earn even higher interest. This is just one way we work hard at being a better bank for you.

• What is the minimum deposit for opening an account?

  It's always $0 to open. There are also no monthly service fees.

• What is the monthly maintenance fee on the account?

  We have no monthly maintenance fees whatsoever. To see what transaction fees we do change and why, just select the Fees tab on our Money Market Account and Online Savings Account pages.

• When do you send out 1099 tax forms?

  We will mail our 1099 forms to primary account holders on or before January 31. You’ll receive a 1099-INT if the total interest paid on all of your accounts was $10 or more.

  Your 1099-INT forms will be available online for 18 months starting with the 2010 tax year. To see your current 1099-INT form:

  1. Log in to your Ally account
  2. Select statements from the left-hand navigation
  3. Under the 1099 statements header, select the Form 1099-INT for the most recent tax year

  Please call us at 1-877-247-ALLY (2559) if you have questions or don’t receive a 1099 form by February 14.

• When is interest posted, and how do I receive it?

  Interest is typically posted on the maturity date. It can, however, also be posted monthly, quarterly, semi-annually, or annually. You can request to receive it in one of three ways:

  • By official check
  • By internal transfer to another Ally Bank account
  • By external transfer to a registered non-Ally bank account

  To make your request, just call us at 877-247-Ally (2559) or write to us at:
  
  Ally Bank Customer Care
  P.O. Box 951
  Horsham, PA 19044
  

• When will I start earning interest?

  No later than the business day we receive your opening deposit.

• Where can I find out how much interest I earned on my account?

  To see how much interest you earned on your account this year or last year:

  1. Log in to your Ally account
  2. Choose an account from the my accounts page
  3. Select the More Details link in the right hand column on your account details page

  The Interest YTD information is displayed on the right on your account details page and the Interest Prior Year information will be displayed below that if you earned interest on the account in the previous year.

• Which accounts allow transfers?

  You can make transfers to and from our:

  • Online Savings Account
  • Money Market Account
  • NOW Account
  • Interest Checking Account
  • CMG Accounts

  Note: Money cannot be transferred to or from a certificate of deposit.

• Which accounts can I see and access online?

  All of them:

  • High Yield Certificate of Deposit

  • No Penalty Certificate of Deposit

  • Online Savings Account

  • Money Market Account

  • NOW Account

  • Interest Checking Account