Help Center: Ally Bank

Top FAQs

See the top FAQs for this category.

Other FAQs

  • Are my deposits still FDIC insured?

    Absolutely. The Federal Deposit Insurance Corporation (FDIC) insures all of our CDs, Online Savings Accounts and Money Market Accounts up to $250,000 per depositor. On October 3, 2008, FDIC deposit insurance was increased from $100,000 to $250,000 per depositor. Read more about FDIC

  • Are there any fees to open or maintain a certificate of deposit?

    There are no fees to open or maintain a certificate of deposit.

  • Can I download my account information into Microsoft Money® or Quicken®?

    Yes. Supported Quicken versions include those from 2006 and higher. You can also download as a CSV file to use in Excel.

  • Can I make additional deposits to a certificate of deposit?

    No. Additional deposits cannot be made during the initial term of any of our certificate of deposit options. Once the certificate of deposit matures, however, you have the opportunity to deposit additional funds and roll over the CD into a new term. This can be done during the grace period, which extends to 10 days after the maturity date.

  • Can I set bills up to be paid automatically?

    Yes. When you set up automatic payments, a payment is automatically sent from your preferred Ally account to a person or company you want to pay. It's especially helpful for car, mortgage, student loan payments and other monthly bills because payment amounts and due dates for these payees don't frequently change. With Ally Bill Pay, you can easily customize payment dates and amounts or cancel scheduled automatic payments at anytime.

  • Can I set up recurring and scheduled transfers?

    Yes. You can set up a scheduled or recurring transfer. Simply log in to your Ally Bank account and go to Transfers. Specify the date range and the frequency of transfer. We'll take care of the rest. Plus, you'll be able to review all your transfers online.

  • Can I use my new online banking account immediately?

    Yes. Once you've opened an online account with us and created a username and password, you're good to go.

  • Can I withdraw money from my No Penalty Certificate of Deposit before it matures?

    Yes, you can withdraw your money 6 days after funding — and anytime thereafter — and you won't be charged a fee. Just remember, if you do make an early withdrawal it must be for the full balance plus all interest earned.

  • Do I have to keep a large balance to get Sleeping Money alerts?

    No. If you have a Money Market or Online Savings account, we'll send you Sleeping Money alerts no matter the size of your balance. We want to help you get the most you can out of your Ally account, regardless of your balance. This means recommending ways to help your money grow. We think it's just the right thing to do.

  • Do you use cookies or other online technologies to collect information about me?

    We use cookie technology to help customize your online experience and also measure activity on our site. A cookie is a small piece of code sent from our site to your computer that helps us recognize you on return visits. This helps us tailor information to suit your preferences so your visits are more meaningful. We may also collect and store information about your visit on an anonymous, aggregate basis. This information may include: time and length of your visit, which of our pages you've viewed, the site you visited prior to ours, and the name of your Internet service provider.

  • Does Ally Bank ask for Social Security Numbers, usernames, passwords or credit card numbers by email or during an online chat session?

    No. We’ll never ask for your nonpublic personal information in an email or in a chat session. Emails and associated chat sessions that appear to be from Ally Bank requesting nonpublic personal information are phishing for your information. Never provide what they want and please forward the email to abuse@Ally.com or send us a message now. See more on online fraud

  • Does Ally offer a financial education program?

    Yes, the SmartEdge program focuses on teaching consumers how to establish good credit, manage a budget and evaluate financing options. The curriculum and consumer tips are available at no cost, and the website  features online tutorials.

  • Does Ally use cookies for advertising?

    We use cookies for advertising purposes. If you are concerned about advertising cookies, you can go to http://www.networkadvertising.org/managing/opt_out.asp to learn whether certain advertising networks have placed cookies on your computer and to opt-out of those cookies. Google also makes an opt-out available for advertising cookies at http://www.google.com/ads/preferences/plugin/.

  • Does Ally's Raise Your Rate CD come with your Ten Day Best Rate Guarantee?

    Absolutely. All Ally CDs come with the Ten Day Best Rate Guarantee. When you fund your CD within ten days of opening or when your Ally CD renews, you automatically get the best rate we offer during those ten days. With our Raise Your Rate CD, you get the option of a one-time rate increase any time during your 2 year term. It's just one more way we're making sure your money works hard and earns more.

  • How can I be sure I'm logging in to the real Ally Bank website?

    When you open an Ally Bank account, you set up a trusted image, phrase and challenge questions. These become part of your login and are used with your username and password to help keep your accounts secure. After you enter your username, but before you enter your password, we'll present your trusted image and phrase or challenge questions that you have set up with us. When you see your image and phrase, it is safe to enter your password. Another way to be sure you are logging in to a real Ally site is to open a browser and type in the URL www.ally.com. You can also look for the HTTPS on the login and open accounts pages. When you open an account or log in at Ally Bank, we use HTTPS to help protect your information.

  • How can I contact you?

    Please visit our Contact Us page.

  • How can I find my account number?

    You can find your account number by logging in and clicking on the account number or name of the account that you’d like to view. Next to the Account Number field, click (unhide) to unmask your account number. Click (hide) to mask it again.

  • How can I make sure a bill is paid on time?

    Ally Bill Pay processes most payments in one day. And to ensure you don’t forget to pay a bill, BillPay will do a lot of the work for you with: eBills – these online statements from billers are emailed to you before the bill due date and can be paid online in 2 steps Bill Reminders – an email a few days before a bill is due Automatic payments – pick a date to automatically pay a company or person on a monthly (quarterly, weekly, etc.) basis Payment confirmation – each time a payment is made, you can go to the Payment Status tab to see the confirmation

  • How do I access a saved application?

    To return to a saved application, select open accounts on the home page. It's on the left underneath products.  Above the New Customer box, select Return and complete it. We'll ask you for your email and application number.

  • How do I activate my debit card?

    Once you receive your card, just dial the number on the front of the card to activate.

  • How do I apply for a job with Ally?

    Search available positions. If you see a position of interest, select "Market Title" to view the job description. To apply, select "Apply for this Job." 

    If you are a registered user, enter your username and password to access your information.

    If you are a new user, review the Legal Notice and Privacy Policy then click "I Accept."

    After logging in/registering, you must complete all required information, in addition to submitting your resume/CV, in order to complete the profile and be considered for the position.

  • How do I apply for an account?

    Submit an application online at ally.com or by phone at 877-247-ALLY (2559). You can also go to our account opening page and select "Other ways to apply" to download a printable appliction from ally.com and mail it to the address specified on the application. Just be sure to choose either Single/Joint Application, Custodial Application, or Trust Application and have your driver's license and Social Security number handy.

  • How do I change my address?

    Simply log in to your account to change your address. You can also mail your address update to us at:

    Ally Bank Customer Care

    P.O. Box 951

    Horsham, PA 19044

  • How do I change my beneficiaries or add a new one?

    Follow these instructions to add or change your beneficiaries:

    1. Log in

    2. Select Beneficiaries under Account Services on the right side of the Account List page

    3. Select the Add Beneficiary button or edit/delete link to make your changes

  • How do I check the status of a payment?

    On the Payment Status tab in Ally Bill Pay, you can view paid, scheduled, cancelled and failed payments. You can also check payment and payee details like amounts, dates and which account you used to pay the bill.

  • How do I close my account?

    You can always call us at 877-247-Ally (2559) to close your account. Or, send a written request to:

    Ally Bank Customer Care

    P.O. Box 951

    Horsham, PA 19044

  • How do I communicate securely with Customer Care?

    Log in to your Ally Bank account and go to Secure Email. From there you can send a message about your account to us. It's as easy as sending an email from your personal email accounts—only we can guarantee that your information is kept secure.

  • How do I dispute a transaction on my statement?

    You can call us to discuss your account 24/7 at 877-247-Ally (2559).

    You can also send us a letter. Be sure to include your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:

    Ally Bank Customer Care

    P.O. Box 951

    Horsham, PA 19044

    You can also find more information on your [link]account agreement[/link] and billing statement for details concerning billing disputes.

  • How do I enable Javascript?

    Depending on which Internet browser you are using, you can enable Javascript via the following methods:

    Internet Explorer (version 6 or 7)

    1. Select Tools from the menu bar at the top of your screen.

    2. Select Internet Options, then the Internet Zone icon.

    3. Select Custom Level, and scroll down to the Scripting Section.

    4. Select the Enable checkbox for Active Scripting.

    Mozilla Firefox (versions 3.x)

    1. Select Preferences, then Content.

    2. Select the Enable Javascript checkbox.

    Safari (versions 3 or 4)

    1. Select Preferences, then Security.

    2. See more...

  • How do I enable cookies?

    In order to fully experience our site, you may need to enable cookies on your computer. It's easy to do: just find your browser type below and follow the steps.

    Internet Explorer (version 6 or 7)   

    1. Click the Tools menu.   

    2. Select Internet Options.   

    3. Click the Privacy tab.   

    4. Click the Default button (or manually slide the bar down to 'Medium').   

    5. Click the OK button.

    Mozilla FireFox (version 2 or 3)   

    1. Click the Tools menu.   

    2. Select Options.   

    3. Click the Privacy tab.   

     4. Select the 'Accept cookies from sites' checkbox.   

    5. Click the OK button.

    Safari (version 3)   

    1. Click the Safari menu.   

     2. Select Preferences.   

     3. Click Security.   

    4. In the 'Accept Cookies' section, select Always.   

    5. Click OK.

  • How do I find current rate information?

    View all our rates, side-by-side, on our site's Compare page. You can also find more rate information on our individual High Yield Certificate of Deposit, No Penalty Certificate of Deposit, Online Savings Account, and Money Market Account pages.

  • How do I get started?

    It's simple. Just open an account with us. We'll ask for basic information, including your name, address, and Social Security number.

  • How do I get started with Ally Bill Pay?

    Ally Bill Pay is free and comes with the Ally Interest Checking Account. To get started, set up who you'd like to pay (payees):

    • Gather a stack of your typical bills so you'll have payee names, account numbers and addresses handy

    • Login to online banking and select pay bills

    • Select the add payee link (Many companies are already set up in our directory.)

    • Pick an Ally account you'd like to use to pay your bills

    • Begin using Bill Pay 

    Once you set up payees, you'll find that it's simple to schedule and make payments, set up bill alerts and view bill details online—Ally Bill Pay has help on every page.

  • How do I know when an upcoming bill is due?

    Ally Bill Pay has Bill Reminders, which are email alerts that you set up to let you know when a bill is due. To set them up, go to the Bill Reminders tab in Ally Bill Pay. You can also see bill due dates on the Overview tab and the Financial Calendar.

  • How do I know you have my correct information?

    Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-Ally (2559). We’re here to help.

  • How do I login to my online account?

    If you already have a GMAC Bank online account with a username and password, you can log in now using the same  username and password. You can also open an account online or call Customer Care Support at 1-877-247-ALLY (1-877-247-2559) to get started.

  • How do I make withdrawals from my Money Market Account?

    You can withdraw money by online electronic funds transfer, telephone transfer, check, check card point-of-sale transactions, and ATM machine. Please remember that federal law limits the number of electronic and telephone withdrawals and transfers from all U.S. money market accounts to six per statement cycle — three of these transactions can be made by check or with your debit card at point of sale. Unfortunately, you will be charged a $10 fee for each transaction that exceeds this limit. Fortunately, ATM withdrawals are unlimited.

  • How do I open a certificate of deposit?

    You can open our High Yield Certificate of Deposit and No Penalty Certificate of Deposit in one of three ways: open an account online, call us at 877-247-Ally (2559), or go to our account opening page, select "Other ways to apply", and download a printable application and mail it to the address on the application.

     Be sure to choose Single/Joint application, Custodial application, or Trust application.

    You can fund your certificate of deposit in two ways: immediately by using online funds transfer, or by mailing in a check. Just remember, your rate won't be locked in until we receive your funds. If the rate changes before the funds are received, you will get the rate in effect at that time. If you want to guarantee your rate when you open your account, simply fund your account via online transfer.

  • How do I order checks or deposit slips?

    To order online: Log in to your account. Select Forms from the list beneath Account Services. Choose Reorder Checks from the checkbox list. Select the account for which you'd like to order checks, indicate a starting check number and click Submit.

    To order by phone: Simply call us 24/7 at 877-247-ALLY.

  • How do I pay a bill?

    Paying a bill is easy. After you’ve set up who you want to pay (your payees) and the accounts you want to pay bills from, you can:

    • Go to the Overview tab in Ally Bill Pay

    • Type in a payment amount and deliver by date for each bill

    • Pick the account you wish to make the payment from

    • Select the Make Payment button

    You can pay bills from any Ally checking or money market account. There isn’t a limit for checking transactions but money market accounts are limited to six no-fee transactions per statement cycle.

  • How do I protect myself from an overdraft?

    You can link your Interest Checking Account to an Ally Online Savings Account or Money Market Account by calling us at 1-877-247-ALLY (2559). If you don’t have an Online Savings Account or Money Market Account, you can open one online or call us.

  • How do I receive my money when my certificate of deposit matures?

    We make it easy for you to receive your funds. Just let us know by phone, Ally Email, or regular mail before your certificate of deposit matures. You also have a grace period of ten days after the maturity date to make a withdrawal without being charged a fee. If you don't let us know you want to receive your funds, we will automatically renew your certificate of deposit.

  • How do I report phishing or suspicious emails that appear to come from Ally?

    If you receive a fraudulent Ally Bank email, please forward it to abuse@Ally.com or send us a message now. Never click on any links in phishing emails or reply with your personal or financial information. These emails often direct you to a fake website and ask for your Social Security Number, username, passwords, credit card numbers and other sensitive information.

  • How do I return to my saved online application?

    To return to your saved online application, follow these 3 easy steps: Log on to the computer you used to start the application and select Open Accounts in the left navigation. Select the Return and Complete It link. Enter your email address and the reference number we emailed you. We save your application for 14 days. After that, simply return and start a new one. If you have questions at any point, we can help. Call us any time at 1-877-247-ALLY (2559).

  • How do I upgrade my browser or operating system?

    If you are using an older browser or operating system, you may not be able to view all the features of ally.com. Choose your browser or operating system below and we'll take you to their site to upgrade.

    Microsoft®: Internet Explorer and Windows

    Mozilla Firefox®

    Safari® and Mac OS

  • How do I withdraw money early from a No Penalty Certificate of Deposit?

    We make it easy for you to receive your funds if and when you need to. Just let us know by phone, online chat, or regular mail.

  • How do you protect my identity?

    We thoroughly train our employees to protect your personal information:

    • Whenever you contact us (by phone, online, or at a financial center), we protect your data and accounts by asking you for information that only you should know

    • We confirm your identity with confidential access codes before we ever allow access to your online accounts

    • We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information) to provide the highest level of identity protection

    • We are continually enhancing our security tools and procedures

  • How far back can I see transactions?

    Your online account history goes back 18 months. To take a look now, just log in to review your account history. You can search for specific transactions by keyword, check number, or date range.

  • How long do test deposits take?

    Test deposits are part of the process when you designate an external bank account for online funds transfers. Typically, the entire process takes three business days. If you make your request on or near a weekend or holiday, however, it can take up to five business days.

  • How many Ally debit cards can I have?

    You can have a separate debit card for each Interest Checking Account or Money Market Account you have with Ally. Or, you can use one debit card for all of your accounts. To consolidate your eligible accounts onto one debit card, or request a debit card for an account, call us at 1-877-247-ALLY (2559).

  • How many deposits can I make each month?

    As many as you like.

  • How many withdrawals can I make from my Money Market Account each month?

    Federal law limits the number of withdrawals and transfers you may make from your Money Market Account during each statement cycle. You can make up to six withdrawal transactions — including electronic fund transfers and telephone transfers, checks, and debit card purchases — per statement cycle. Each transfer or payment from your Money Market Account is counted as one of the six limited transfers. You will be charged a $10 fee for each transaction that exceeds this limit. Fortunately, ATM withdrawals are unlimited.

  • How many withdrawals can I make from my Online Savings Account each month?

    You can make six withdrawals and transfers per statement cycle from your Online Savings Account. The limit is set by federal law for electronic and telephone transactions from all U.S. savings and money market accounts. Please remember, you will be charged a $10 fee for each transaction that exceeds this limit.

  • How quickly do bills get paid?

    Most payments made through Ally Bill Pay are paid in 1 day. But some payments can take up to 4 days to process. It will depend on the company or individual you plan to pay—your payee. That’s why we recommend paying bills at least 4 days in advance. To find out when bills will be paid, go to the Payees tab in bill pay to see the exact payment delivery date.

  • How will I access the money in my Interest Checking Account?

    To access your account, make payments, or move your money:

    • Use a debit card or checks for purchases and payments

    • Make payments using free Online Bill Pay

    • Get cash back when you shop with your debit card

    • Get cash from an ATM Transfer money between your Ally accounts

    • Transfer money from your Ally account to another bank account

    • Call us to obtain a cashier's check or for a wire transfer

  • How will I add money to my Interest Checking Account?

    There are four ways to add money to your account:

    • Transfer money online
    • Direct Deposit
    • Wire transfer
    • US mail

  • How will I know when a bill is paid or prove it was paid?

    You'll receive online confirmation for every payment made. All completed payments have unique reference and confirmation numbers you can use to prove you made a payment. To view this information, go to the Payment Status tab in Ally Bill Pay and select the View Payment link. You can also sign up for payment alerts in bill pay from the Payees tab.

  • How will this change affect my accounts?

    Your account terms will not change. But you’ll notice service improvements immediately, such as 24/7 Customer Care Support at 1-877-247-ALLY (1-877-247-2559). And you’ll find new, improved online tools to manage your accounts here at ally.com.

  • I already have an account. How do I set up a new external account to transfer funds?

    It’s easy. Just login and go to the account list page. Then, select “add external account” from the right menu. We’ll ask you to provide the following information for the new external account:

    • Routing number

    • Account number

    • Account type

    • Account owner

    We’ll also ask you whether you want to verify your account online or by mail.

    Online verification is the easiest and quickest way to get your new external account set up. There are just three steps: We’ll send two test deposits of less than $1 to the new external account. Within three to five days, you should see the deposits in your account. When you see them, write down or make note of the exact amounts. You then go to your Ally account and select “verify external accounts” to verify the exact amounts of our test deposits. That’s all there is to it.

    If you prefer to verify your account by mail, just download and fill in the verification form and mail it back to us along with a cancelled check at the address provided. If you have questions at any point, we can help. Call us any time at 1-877-247-ALLY (2559).

  • If the CD rate you advertise changes after I fund my account, what rate do I get?

    At Ally, we won't try to sneak anything by you. The Ally Ten Day Best Rate Guarantee gets you exactly what it says: the best rate we offer for your CD during the ten days after opening your account when you fund it within those ten days. We just think it is the right thing to do.

  • I'm not getting Sleeping Money alerts. How do I get them?

    Just make sure we have your correct email address by checking your profile online and making any necessary changes. You can also call us at 1-877-247-ALLY (2559) to reach a live person who can assist you with updating your email address. Once we have your correct email address, you'll receive Sleeping Money alerts if your money goes to sleep on you.

  • I'm opening an account. How do I set up an External Account for online funds transfers?

    Setting up a new External Account is easy. When you open your account, you get to choose whether you want to mail your funding check to us or send it online. If you choose to transfer the money online, you’ll set up your External Account at this time. When you choose online funds transfer, a panel opens and asks for the amount of the transfer and your external bank account and routing numbers. (We show you an image of a check to help you quickly know which numbers to enter.) You’re then asked whether you want to make transfers from the account in the future. Say “yes,” and we’ll tell you about the two test deposits we’ll make into your account to make sure we have your information right and that you own the account. Once this process has been completed, you’ll see the External Account you’ve indicated in the drop-down list when you make future transfers.

  • Is Ally Bank FDIC insured?

    Yes. The Federal Deposit Insurance Corporation (FDIC) insures all our certificate of deposit options, Online Savings Accounts, and Money Market Accounts to $250,000 per depositor. Deposits at FDIC-insured institutions are now insured up to at least $250,000 per depositor.

  • Is Ally Bank a different bank from GMAC Bank?

    Ally Bank used to be called GMAC Bank. It's the same bank. Your deposits, including any new deposits made to Ally Bank, will continue to be insured up to $250,000 per depositor. Read more about FDIC. Both current and new customers will benefit from an improved online banking experience, no penalty CD products, and product rates that will remain among the best.

  • Is Ally Bank affiliated with Ally Financial?

    Yes, Ally Bank is part of the Ally Financial family of companies.

  • Is Ally Bank part of Ally Financial?

    Yes, Ally Bank is part of Ally Financial. Built on the foundation of GMAC Financial Services (a 90 year old company) Ally also offers mortgages, auto financing, and more. We're moving forward with a new mission and direction. It starts with our promise to keep our rates among the best, always. We won’t hide our fees, and you won’t see fine print or asterisks on ally.com. We’re focused on helping you save your money. So we have no account minimums: deposits or balances. It’s the right thing to do for customers. Want to know more?  Read the Ally Story.

  • Is Ally Bill Pay free?

    Yes, Ally Bill Pay is free and comes with your Interest Checking Account. However, you do not need to use online bill pay to have an account with Ally Bank. In fact, using Ally Bill Pay is completely up to you.

  • Is Ally Bill Pay included with Ally's Interest Checking Account?

    Yes. Ally's free online bill pay is included with your checking account—no additional enrollment is required. Once your new account is opened, you can take advantage of this secure, easy and environmentally-friendly way to pay bills.

  • Is Online Banking free?

    Yes.

  • Is a signature card good for life?

    Yes, for the life of the account.

  • Is my Ally Bank VISA ® debit card Personal Identification Number (PIN) different from my Automated Telephone Banking PIN?

    Yes, the two numbers are different. The first time you use the Automated Telephone Banking system, we will ask you to change your PIN. You can then reset the number to match your debit card PIN if you like.

  • Is my deposit insured?

    Yes. Ally Bank is insured by the Federal Deposit Insurance Corporation for up to $250,000 per depositor. Deposits at FDIC-insured institutions are now insured up to at least $250,000 per depositor.

  • Is there a cost to me if I ask for the higher rate during the term of my 2 Year CD?

    No, it won't cost you a thing. And there are no strings attached. Just call us to lock in the higher rate, and you’ll enjoy the benefit of the higher rate for the remainder of your CD term.

  • Is there a daily ATM withdrawal limit with Ally's Interest Checking Account?

    Yes. For your protection, you can withdraw up to $500 a day from ATMs.

  • Is there a minimum amount I have to deposit to get the Ally Ten Day Best Rate Guarantee?

    No, we don't require a minimum deposit. Most banks do. That's just one more way Ally is different from other banks.

  • My password has failed, or I have forgotten it. What should I do?

    Select "Forgot Password," located beneath the login box. You'll then be asked to enter the email address you used when creating the account. We'll email you a link with instructions to update your password within 24 hours. 

  • The calculator isn't working. What can I do?

    You'll need to download the latest version of Adobe Flash Player in order for the calculator to work.  Once you download the newest Flash Player, please reload the page and your calculator should work.

  • What are Ally's ATM fees?

    Ally doesn't have ATM fees. And, if you are charged ATM fees by other banks, we'll automatically give you a refund at the end of your monthly statement period.

  • What are Demand Notes?

    Demand Notes are a convenient way for members of the Ally/GMAC/GM family to invest funds directly with Ally.  Get a favorable rate of return, daily compounded interest, easy access to funds, and much more.

  • What are Sleeping Money alerts?

    If you have a Money Market or Online Savings account, we send you email reminders to let you know when your money could be working harder. If your account has not had withdrawals for a certain amount of time, we tell you ways your money could be doing more—even if it means recommending you switch to another account, such as our No Penalty CD, to earn even higher interest. This is just one way we work hard at being a better bank for you.

  • What are eBills?

    An eBill is an online version of a bill statement. It can replace the paper copy sent to you through postal mail. Many large companies, like your electric, phone, cable or major credit card companies have the ability to send you eBills. Using Ally Bill Pay, you can view your eBill statements and pay them online in 2 steps.

  • What are test deposits, and why do I need to verify them?

    We use test deposits to protect the money and account information of our customers. When you designate an External Account for online funds transfers, we make small deposits into the account and ask you to verify the amount of each deposit. This lets us know you own the account and that we have the correct routing and account numbers. It’s a standard practice in banking.

  • What are the current rates on certificates of deposit?

    You can view our current rates by visiting our High Yield Certificate of Deposit, Raise Your Rate Certificate of Deposit or No Penalty Certificate of Deposit pages. You can also call the Automated Telephone Banking System at 1-877-247-Ally (2559). Rates may be updated daily.

  • What can I do with my online bank account?

    You can:

    • Check your current Ally Bank account balance(s)

    • Transfer funds between an Ally Bank Interest Checking Account, Money Market Account and Online Savings Account and external accounts

    • See up to 18 months of account activity

    • Nickname your accounts

    • Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions

    • Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)

    • Search and find specific transactions

    • Use our free Bill Pay service to pay bills online

    • Place and/or remove stop payments

    • Open additional accounts

    • Download activity to Microsoft Money® or Quicken®

    • Request checks, deposit slips, and forms

  • What do I do if I forget my Automated Telephone Banking PIN?

    Simply log in to your account to reset your PIN. You can also call us at 877-247-Ally (2559), and we will reset your PIN right away.

  • What do I have to do to get the Ally Ten-Day Best Rate Guarantee?

    Just open a CD account and fund it within ten days to get the best rate we offer during that time.

  • What happens if a payment fails?

    If a payment fails, we will always send you an email to alert you. Then, you can set up a new payment in Ally Bill Pay or call your payee and make other payment arrangements. Here are common reasons that payments fail: No payment is due. Some payees cannot accept payment until a bill has been posted. The payee’s low payment limit is above Ally’s limit of $1. For example, if you make a payment of $5 to Company A. If Company A has a $10 low payment limit, your payment would fail.

  • What happens if the CD rate changes after I open a new account?

    Ally's Ten Day Best Rate Guarantee lets you take advantage of some of the most competitive rates you'll find. So you can be sure that when you open an Ally CD (High Yield CD, Raise Your Rate CD, or No Penalty CD) and fund it within the ten days, you'll get the highest rate we offer during that time. If you fund your CD after ten days, you'll get the rate we post on the day we receive your money. With our Raise Your Rate CD, you get the added ability to call us for a one-time rate increase if our rates go up any time during your 2 year term.

  • What happens if you don't have a signature card for me?

    If for any reason we don't have a signature card for you, we're required by federal law to withhold taxes on the interest earned on each of your accounts. You have 60 days to sign your card before we start withholding taxes (backup withholding), and we cannot stop withholding until we have a card on file for you. We want to help, so we send out regular reminders letting you know your 60 days are almost up and that we don’t have a card on file for you.

  • What if I forget my PIN?

    Simply call us at 877-247-Ally (2559), and we'll send you a PIN reminder right away. If you need a new PIN, we can help you with that as well.

  • What if I need my money immediately?

    You can always choose to make a wire transfer. Call us at 1-877-247-ALLY (2559) and we’ll provide instructions to give your other financial institution. Contact them to make the transfer. We won’t charge you to wire funds in to us, but they might charge you to wire funds out.

  • What if I need to talk to someone?

    You can do that anytime with our 24/7 Customer Care Support at 1-877-247-ALLY (1-877-247-2559).

  • What if I think there’s been an error on my statement?

    While we make every effort to keep accurate records, if you feel we’ve made an error in any way, please call us at 877-247-Ally (2559). We’ll update any incorrect information promptly.

  • What if I'm a joint account owner?

    Federal law requires that we have a signature card for each authorized signer of an account.

  • What information do I need to open an Ally Interest Checking Account?

    All you'll need is your name, contact information, and social security number. If you're opening a joint account, you need that information for each account owner. If you already have an account with us, we'll ask for your online username and password, so we can securely identify you and pre-fill most of the application for you. Call us at 1-877-247-ALLY (2559) if you need these or to open your account by phone.

  • What is Ally Bank?

    Ally is a global bank holding company with roots going back to 1919. Built on the foundation of GMAC Financial Services, and initially formed to provide financing products and services to General Motors dealers and customers, Ally has operated independently since November 30, 2006. On December 24, 2008 we were approved by the U.S. Federal Deposit Insurance Corporation to operate as a bank holding company. And today we enjoy a greater diversity of ownership than at any prior time in our history. As of March 31, 2010, Ally had approximately $179 billion in assets, with millions of customers worldwide. Ally's goal is to provide individual and institutional investors with opportunities to achieve their financial goals while communicating the details of these opportunities in a clear, credible, and straightforward manner. We're a bank that values integrity. A bank that will always be open, accountable, and honest. We believe in talking straight, doing right, and being obviously better.

  • What is Ally Bill Pay?

    Ally Bill Pay lets you pay bills securely, online one at a time or on a recurring schedule. You can pay a company or an individual (a payee) as long as you have an address for them.

    Ally Bill Pay makes paying bills easier with these features:

    • The Financial Calendar – a monthly view of paid and scheduled bills

    • Bill Reminders – alerts you can set up to let you know when bills are due

    • Automatic payments – bills that you set up to be paid automatically on a recurring schedule (monthly, quarterly, etc.)

    • Payment confirmation – unique confirmation numbers prove you paid the bill eBills – an online version of a bill statement that can replace paper bills sent through mail

  • What is Ally's 2 Year CD?

    Our 2 Year CD gives you a great rate when you fund your CD and the flexibility to lock in a better rate during the CD term. If you see our 2 Year CD rate go higher than what you have once during your term, you can give us a call to lock in that higher rate for the remainder of the term. It’s one more way we help you grow your money faster.

  • What is Ally's Raise Your Rate Certificate of Deposit?

    Our Raise Your Rate Certificate of Deposit is a 2 year high interest CD that gives you the flexibility to call us for a one-time rate increase if our rates go up during your term.

  • What is Ally's Ten Day Best Rate Guarantee?

    Ally's Ten Day Best Rate Guarantee gets you the best rate we offer for your CD during the ten days after opening your account when you fund it within those ten days. It's just one more way we're making sure your money works hard and earns more.

  • What is Bill Pay’s Financial Calendar?

    The Financial Calendar shows your upcoming bills as well as scheduled one-time and automatic payments in the current month. Bills and payments can be seen on the exact due date in the calendar. All of this helps you keep your finances organized.

  • What is a CD ladder?

    Investing a large sum of money at one time? Instead of getting just one CD — one that either has a high rate and matures too far down the road or matures earlier but with a lower rate — a CD ladder is a way to open multiple CDs that mature at different times. This way, you have the option to access some of your original deposit each time a CD matures. If a CD matures and you don't need the money, you simply reinvest in a new CD with a longer term. By staggering maturity dates in this way, you ensure that you always have another chance to withdraw money.

    Benefits to creating a CD ladder:

    • Keeps your money constantly growing at high fixed rates

    • Gives you the opportunity to withdraw money at different times — just in case you need it

    • Gives you greater flexibility — if rates have gone up, you can reinvest some of your money at the higher rate

  • What is the composition of the Ally Board of Directors?

    For information about our current board members, please visit the Board of Directors section of our website.

  • What is the difference between an Online Savings Account and Money Market Account?

    The differences are their rates and the ways you can withdraw money from them. Both let you make unlimited deposits electronically, by wire, and by mailed check. Both also allow six electronic and telephone withdrawals and transfers per statement cycle — as limited by federal law — although a Money Market Account does provide more options for how you can make those transactions.

    To summarize:

    Our Online Savings Account usually has a higher APY and lets you withdraw via bank-to-bank online transfers only.

    Our Money Market Account usually has a lower APY but lets you withdraw money by debit card, check, and bank-to-bank online transfers.

  • What is the minimum deposit for an Ally Certificate of Deposit?

    There is no minimum deposit to open our High Yield Certificate of Deposit, Raise Your Rate Certificate of Deposit or No Penalty Certificate of Deposit.

  • What is the minimum deposit for opening an account?

    It's always $0 to open. There are also no monthly service fees.

  • What is the monthly maintenance fee on the account?

    We have no monthly maintenance fees whatsoever. To see what transaction fees we do change and why, just select the Fees tab on our Money Market Account and Online Savings Account pages.

  • What is the ownership structure of Ally Financial?

    GMAC’s stakeholders are:

    • U.S. Treasury – 56.3 percent

    • Third Party Investors – 12.2 percent

    • Cerberus – 14.9 percent

    • GM Trust – 9.9 percent

    • GM – 6.7 percent

  • What is the relationship between Ally Financial, Ally Bank and GMAC Inc.?

    GMAC Inc. has been renamed Ally Financial Inc. The Ally brand was first introduced in May 2009 as the online bank, Ally Bank. The brand has resonated very well with customers so we are leveraging the Ally brand for the broader corporation. We will continue to use the name Ally Bank for our online bank, which now is a subsidiary of Ally Financial Inc.

  • What should I do if I clicked a link in a fraudulent Ally Bank email?

    If you think you've responded to a phishing email, please contact us right away at 1-877-247-ALLY (2559) and we'll place holds on all of your accounts. See how to deal with identity theft.

  • What should I do if my browser is rejected?

    If you are using an older browser version that no longer supports access to your online accounts, you will get a message saying that your browser does not meet specific security protocols. Just go to the Mozilla Firefox or  Microsoft home page and download the latest non–beta browser version.

  • What should I do if my card is lost or stolen?

    Call us at 877-247-Ally (2559) as soon as you discover your card is missing. We'll immediately cancel your card and issue a replacement. You can also write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • What types of certificates of deposit do you offer?

    We offer three types: a High Yield Certificate of Deposit with fixed rate terms of 3, 6, 9, 12, 18, 36, 48, and 60 months; a 2 year Raise Your Rate Certificate of Deposit that lets you raise your rate once during your term if our rates go up; and a fixed rate No Penalty Certificate of Deposit with a 11 month term that allows a no fee early withdrawal.

  • What's the difference between an Interest Checking Account and a Money Market Account?

    Each account gives you easy access to your money and a competitive interest rate on your balance. But federal regulations limit the number of transfers or withdrawals you can make with a Money Market Account to just six per monthly statement period. With our Interest Checking Account, there's no limit on the number of transactions you can make.

    You'll also get the convenience of our online bill pay service for free. And as your checking balance grows, you could earn a higher interest rate.

  • What's a signature card?

    It’s a card you sign when you open an account at any bank, including Ally. It identifies you as the owner of the account and allows your bank to conduct everyday banking business for you. Federal law requires banks to verify the identity of anyone who opens an account and to keep that information on file. A signature card helps fulfill these requirements, so we keep one signature card on file for each customer.

  • When is interest posted, and how do I receive it?

    Interest is typically posted on the maturity date. It can, however, also be posted monthly, quarterly, semi-annually, or annually. You can request to receive it in one of three ways:

    • By official check
    • By internal transfer to another Ally Bank account
    • By external transfer to a registered external bank account

    To make your request, just call us at 877-247-Ally (2559) or write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • When is money to pay bills withdrawn from my account?

    For scheduled and automatic payments, the amount is deducted on the date you requested. Paper checks will be deducted when the payee cashes the check, normally on or within a few days after the payment date.

  • When will I receive my new debit card or checks?

    Your free debit card will arrive in the mail within 10 business days of opening your account. If you ordered free Ally standard checks, they'll arrive in the mail within five business days after we've received your opening deposit.

  • When will I start earning interest?

    No later than the business day we receive your opening deposit.

  • When will transfers between internal Ally Bank accounts be credited?

    Immediately.

  • Where can I find Ally ATMs?

    You won't see an Ally branch or ATM, but you can use any ATM worldwide and we'll automatically refund ATM fees charged by other banks. ATM fee refunds are made at the end of your monthly statement period.

  • Where can I find the interest I earned last year on my account?

    You can see how much interest you earned last year on your Ally CD, money market or online savings account at ally.com. Log in Select an account from the Account List On the Account Details page, select More Details Depending on the account, you'll see either Interest Prior Year or Interest Paid Last Year in the right column This feature will be available soon for Ally Interest Checking accounts.

  • Where can I obtain Ally's financial statements?

    Our financial statements are included in our quarterly and annual reports on Forms 10-Q and 10-K that are filed with the U.S. Securities and Exchange Commission. These documents are available at the SEC website or on our site.

  • Where can I see your Privacy Policy?

    Just click Privacy at the bottom of any page.

  • Which accounts allow transfers?

    You can make transfers to and from our Online Savings Accounts, Money Market Accounts, NOW Accounts and Interest Checking Accounts. Money cannot be transferred to or from a certificate of deposit.

  • Which accounts can I see and access online?

    All of them:

    • High Yield Certificate of Deposit

    • No Penalty Certificate of Deposit

    • Online Savings Account

    • Money Market Account

    • NOW Account

    • Interest Checking Account

  • Which interest rate will apply to my Interest Checking Account balance?

    Your account balance at the end of the day determines the rate we use to calculate your interest earned for that day. The interest you earn each day is then totaled and paid to you at the end of your monthly statement period. To see how your checking account balance can influence how much interest you earn, go to Interest Checking Rates, enter your average balance, then select Calculate.

  • Which internet browsers work best with the Ally Bank site?

    We recommend:

    • Mozilla Firefox® versions 3 or 3.5

    • Microsoft Internet Explorer® versions 6 or 7

    Our calculators work best with:

    • Mozilla Firefox® versions 2.0 or later

    • Microsoft Internet Explorer® 6 or later

    Please note: Although we gladly support Safari on our site, it may not be the best possible browser for accessing everything on ally.com.  If you start having problems, we suggest switching to Firefox or another compatible browser.

  • Who can I pay with bill pay?

    You can pay any company or person who has a valid U.S. address. Many well-known companies are already in our bill pay directory, making set up easy for you.

  • Who owns Ally Financial?

    In May 2009, GM and FIM Holdings (Cerberus) each significantly reduced their ownership in GMAC (now called Ally Financial), which was required in connection with GMAC’s conversion to a bank holding company in December 2008. As of December 31, 2009, the ownership of Ally common equity was as follows: GM 6.7%; GM Independent Trust 9.9%; US Treasury 56.3%; Cerberus 14.9%; and Cerberus Co-Investors 12.2%.

  • Why do I keep receiving multiple emails from Ally Bank?

    These emails may be phishing attacks attempting to acquire your personal information. Never click on any links in phishing emails or reply with your personal or financial information. Please forward the email to abuse@Ally.com or send us a message now. Once we receive your forwarded email, we'll take appropriate action, such as attempting to shut down the fraudulent email address or website. See more on online fraud

  • Why do online funds transfers take three to five business days?

    We send out your request for an online funds transfer immediately, but not all banks can respond right away. How quickly you can access your money in your Ally account depends on the amount of time it takes your external account bank to get your money to us. Typically, this takes three to five business days. If you make your request on or near a weekend or holiday, however, it can take up to five business days.

  • Why does Ally use credit information while verifying my application?

    We want to make sure you and your accounts are safe. Like most banks, we look at your credit information to: Verify your identity Protect you from online fraud Comply with federal regulations Your credit score will never be affected—and you’ll be able to rest easy knowing you’re safe and secure on Ally.com.

  • Why should I choose to fund online when I open my account?

    The benefit of funding online when you open your account is that we make a one time exception and your funding is credited to your account immediately. We do everything we can to get you fast access to your money. But at all other times how quickly you can access the money in your account depends on the amount of time your external account bank takes to send your money to us. Typically, it takes three business days. If you make your request on or near a weekend or holiday, however, it can take up to five business days.

  • Will Ally Bank products and services be different from what I'm used to?

    Yes, Ally Bank will be different—in a good way. That means 24/7 Customer Care Support, no minimum deposits and no minimum balances. We’ve also developed new products that give you more options, like our No Penalty CD and online statements. All without reducing our rates, which are always among the top. You can even compare our rates against our competitors. See how we stack up.

  • Will I be penalized for an early withdrawal from my Certificate of Deposit (CD) before it reaches maturity?

    For all Ally CDs, except the No Penalty CD, you will be charged an early withdrawal fee equal to 60 days' interest if you withdraw your money before the CD matures. This fee is calculated using the interest method detailed in your Deposit Agreement, and is first deducted from the interest and then—if necessary—the principal. There are couple of exceptions: We will waive the early withdrawal fee if the depositor should pass away or be judged legally incompetent.

  • Will my Ally debit card have a daily purchase limit?

    Yes. For your protection, you can use your debit card to make up to $2,500 in purchases a day. If you have special circumstances, and know you'll exceed this amount, call us in advance at 1-877-247-ALLY (2559) to set up a one-time, extended limit.