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Excess Wear Table

Exterior

Exterior
Normal wear Excess wear
Dings, dents, chips, scratches, corrosion and poor prior repair Individual occurrences of damage 2" or less in diameter with the exception of hail damage and punctures

Individual occurrences of damage over 2" in diameter if they can be repaired for $100 or less

Scratches that can be buffed out during reconditioning
 
Individual occurrences of body, bumpers and molding damage larger than 2" in diameter that cannot be repaired for $100 or less, or any puncture

Exterior missing or broken parts (regardless of cost)

Visible sand/grinding marks, rough texture, excessive overspray or bad color match larger than 2" in diameter

All damage that reduces re-marketability or impairs vehicle appearance
 
Frame/Inner structure None All damage or poor repair of damage that affects the vehicle's structural integrity

Interior

Interior
Normal wear Excess wear
Burns, stains, cuts, tears and singed areas

Burns, stains, cuts, tears and singed areas 1/2" or less in diameter

Any removable stain
 

Burns, stains, cuts, tears and singed areas greater than 1/2" in diameter
 

Tires and Wheels

Tires and wheels
Normal wear Excess wear
Tires Tread depth of 1/8" or more at the shallowest point

Tires must match manufacturer's recommended guidelines
 
Tread depth of less than 1/8" at the shallowest point

Gouges, cuts, sidewall plugs or tires in a condition affecting passenger safety
 
Wheels Scuffs or minor nicks to wheels or wheel covers
Broken, cracked, bent or mismatched wheels

Glasses and Lenses

Glass and lenses
Normal wear Excess wear
Windshield Damage 1/2" or less in diameter
 
Damage greater than 1/2" in diameter or any hole
 
Lights, turn signals, and lamps Cracks 2" or less in diameter
Cracks greater than 2" in length or any hole

Mechanical / Electrical maintenance:

Mechanical/Electrical maintenance 
Normal wear Excess wear
 
None
Non-operational or malfunctioning equipment

Substandard or incomplete repair

Any replacement part that does not meet manufacturer's specifications

Vehicle system failures that result from not adhering to manufacturer's maintenance requirements
 

Missing and broken parts

Missing and broken parts
Missing and broken parts
Normal wear Excess wear
Missing equipment or broken parts
None

Any missing equipment or broken parts (includes all keys, keyless entry remotes, electric vehicle chargers and cables, DVD player headphones and remotes, cargo covers, convertible boot covers, etc.)

Any replacement part that doesn't meet manufacturer’s specifications

 

Aftermarket Alterations

aftermarket alterations excess wear
Alterations
Normal wear Excess wear
Alterations
None

Any modification, including, but not limited to, suspension modifications, changing vehicle color or non-factory paint schemes, lettering or graphics, holes in frame, post-delivery customizing, engine adaptations, fuel system adaptations, tinted or engraved glass