Help Center

Ask a question

Account Information FAQs

  • Where can I find the finance charges paid last year, and year-to-date, on a vehicle loan?

    Follow these steps:

    Step 1

    Log in to Ally Auto Online Services.

    Step 2

    Select the Account Information link under Manage on the My Vehicles page.

    Step 3

    See the Contract Details section on the Account Information page.

    Remember, information regarding finance charges paid is only available to retail customers. Also, if you have multiple accounts, you’ll need to look under Contract Details for each account.

  • Can I view or cancel an online vehicle payment?

    To view or cancel a scheduled payment online:

    1. Log in to Ally Auto Online Services
    2. From the My Vehicles page, select Pending Payments
    3. Find the pending payment and select Cancel

    Payments scheduled:

    • Today before 3 pm ET can be cancelled before 3 pm ET today
    • Today after 3 pm ET and before 6 pm ET can be cancelled before 6 pm ET today
    • After 6 pm ET for a future date, or on a Saturday or Sunday, can be cancelled before 3 pm ET on the scheduled payment date

    You can also use Ally Auto Mobile Pay to view or cancel a pending payment.

  • Where can I view my total balance or next payment due?

    To view your balance or next payment due:

    • Log in to Ally Auto Online Services
    • View summary information on the My Vehicles page
    • Or select Billing Details to view more information
  • Where can I view my payment activity for my vehicle account?

    To view payment activity:

    • Log in to Ally Auto Online Services
    • Select Payment History
    • You'll see all payments applied to your account
  • How do I change my vehicle account contact information?

    Follow these steps:

    1. Log in to Ally Auto Online Services
    2. Select the vehicle account to be updated
    3. Select the Account Information link under Manage My Profile
    4. Select edit for the address or phone numbers you want to update
    5. Select Update
  • How do I update my auto insurance information?

    Retail Finance Contract customers
    You can mail updates to:
    Ally
    P.O. Box 8143 
    Cockeysville, MD 21030

    Lease customers
    You can update your insurance information on the insurance service center website or mail a copy of your insurance policy to:
    Ally
    P.O. Box 8105
    Cockeysville, MD 21030

    All customers: You can call us at 1-888-505-9393 or fax your account number and insurance information to 1-888-505-9401.

  • How do I update my bank account information?

    Here's how you enter new bank information or delete account information:

    • Log in to Ally Auto Online Services:
      • Select My Payment Accounts under Manage My Profile
      • Enter new bank account information, accept authorization, and select Save
    • Log in to Ally Auto Online Services and select My Payment Accounts under Manage My Profile:
      • Select the bank account you want to delete
      • Enter new bank account information, accept authorization, and save
  • What do I do if I move and need to register my vehicle in a different state?

    You can get vehicle registration requirements from your new state's motor vehicle department. Most states post this information online. If the state requires a title, provide this fax number:

    • Fax to PDP Services: 410-584-1691

    Lease customers may also need a Power of Attorney (POA) form. Contact Us if you need one. Make sure you provide us with your new garaging address (the physical address where you keep the vehicle).

  • What statement preferences are available for my vehicle account?

    We offer online (paperless) and mail (paper) statements. Select or change your account statement preference online:

    • Log in to Ally Auto Online Services and select a vehicle account
    • Select Account Information
    • Select Edit Statement Preference
    • Select either online or mail, then save

    You can also Contact Us to make your selection by phone

    Note: Direct Pay customers are not eligible for mail or online statements.

  • How do I change the email address you have on file?

    To change the email address, log in to Ally Auto Online Services:

    1. From My Vehicles page, select My Online Profile under Manage My Profile
    2. Select email address
    3. Enter and then re-enter the new email address
    4. Select Update

    Please keep in mind that this email address is used for sending communications regarding your account, including service to your account or for sending notifications when a billing statement is ready to view if you are enrolled in online billing statements.

    Initiating a change to your email address does not change your username.

  • How do I update my Ally Auto Online Services username?

    To make changes to your username, log in to Ally Auto Online Services:

    1. From the My Vehicles page, select My Online Profile under Manage My Profile
    2. Select Username
    3. Enter and then re-enter the new username
    4. Select Update
  • What accounts are eligible for Ally Auto Online Services?

    All automotive accounts financed through Ally, GMAC, GMAC NA, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services, and other authorized creditors are eligible unless any of the following applies:

    • You've paid your account in full
    • You've returned the vehicle on your SmartLease or SmartBuy/Buyer's Choice account
    • Your account has been closed or canceled

    Contact Us if you can't access your account online and none of the above applies.

  • Can I download my auto account information to Quicken®?

    Sorry, you cannot download Ally Auto account information to Quicken® at this time.

  • I have more than one vehicle, but I can only see information about one vehicle. Where do I look?

    Your first vehicle will always appear opened like a file folder with information and links available to manage your account. You will need to scroll down to see any additional accounts. They will be listed in a separate row on the page.

    Due to website changes, if you previously were managing a vehicle that was financed or leased by another individual and you were not a co-buyer or co-lessee on that account, you will no longer have access to that vehicle account.

    There could be other reasons why you don't see a vehicle. Please call us at 1-888-925-ALLY (2559) and press option 5 if you need additional assistance.

  • Why won't it let me add a vehicle?

    In order to add a vehicle, it must have been financed or leased by you. If the vehicle is financed or leased by someone else and you are not a co-buyer or co-lessee, you won't be able to add it to your profile.

    There could be other reasons why you can't add a vehicle. Please call us at 1-888-925-ALLY (2559) and press option 5 if you need additional assistance.

  • The website won't accept my date of birth. What can I do?

    When typing in your date of birth, you must use forward slashes (ex. mm/dd/yyyy).

  • How can I tell that I've received a legitimate email from Ally Auto?

    Our emails will never ask for sensitive or confidential information: passwords, user IDs, Social Security numbers, etc.
    Still unsure if it’s really an Ally Auto email? Forward suspicious emails to abuse@ally.com and we’ll investigate.