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Account information FAQs

  • How do I access my auto finance account information online?

    Select Auto at the top of the ally.com or log in to Ally Auto Online Services.

  • How do I log in to Ally Auto Online Services?

    1. Select Log In from this page and choose Auto Login, or go to ally.com/auto.
    2. Enter your Ally Auto Online Services username and password.
    3. Select Log In.

    Don’t have an Ally Auto username and password? Enroll now.

    You can also enroll via our mobile app, Ally Auto Mobile Pay. Download for iPhone and Android.

  • Which internet browsers work best with the Ally Auto site?

    For best results, we recommend you use:

  • How are finance charges calculated on my Ally auto account?

    Finance charges are calculated on a daily basis at the Annual Percentage Rate on the outstanding balance of the Amount Financed.

    "Simple Finance Charge" Example:
    Outstanding Balance of Amount Financed = $20,000.00
    x Annual Percentage Rate divided by 365 (366 days if leap year) = x 5.75% / 365
    x number of days since last payment received = x 30 days
    Finance Charge = $94.52
    In this example, if Ally received a regularly scheduled monthly payment of $425.00, $94.52 would be applied to Finance Charges and the remainder of $330.48 would be applied to reduce the outstanding balance of the Amount Financed.

    Your first payment’s finance charge will be calculated from the contract date to the date we receive your first payment.

  • How can I reduce finance charges on my Ally auto account?

    You can manage the amount of finance charges you pay based upon the timing of your monthly payments. Typically, if you pay before your scheduled monthly due date (early), you'll pay less in finance charges and if you pay after your scheduled monthly due date (late), you'll pay more in finance charges.

  • Can I request a payoff for my financed vehicle online?

    Yes. To request a payoff online:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select a vehicle account
    • Select Request Quote
    • View and/or print payoff
  • What is PPT?

    PPT stands for Personal Property Tax and is determined by the taxing jurisdiction for your garaging address. PPT can be billed either semi-annually or annually. Your PPT is due when you receive your billing statement.

    Note: You're responsible for any PPT you owe when your lease ends. For example, PPT for the period you leased your vehicle that your jurisdiction collects after your lease ends.

  • Which financing option is right for me, buying, leasing, or Ally Buyer's Choice (ABC)?

    Each financing option offered by Ally has its benefits, and each works best for different individuals. See our comparison chart to find out which works best for you.

  • Am I responsible for taxes or fines, if any, imposed by a state or local government on the vehicle or my use of the vehicle?

    Yes, you remain liable for any taxes or fines a state or local government may assess on the vehicle or your use of the vehicle.

  • What do I do if my vehicle is repossessed?

    We'll send you a notice outlining how you can get your vehicle back after it has been repossessed. For details, contact the Redemption Center at 1-877-845-8862.

  • What happens if my financed vehicle is totaled?

    You're responsible for the balance on the account even if your vehicle is totaled.

    If you have no insurance:
    Please Contact Us so we can assist you.

    If you have insurance:
    Contact your insurance company to begin the claim process. After you've made your claim, please Contact Us to provide:

    • Date of loss
    • Location of vehicle
    • Mileage
    • Deductible amount
    • Claim number
    • Adjustor's name and phone number
    • Email address for the insurance company
    • Insurance company name
    • Physical street address and P.O. box address where the insurance company would like the title mailed
    • Any settlement amount
  • Where can I find the finance charges paid on my account?

    After you log in to Ally Auto Online Services, follow these steps:

    1. Select the Account Information link under Manage on the My Vehicles page
    2. See the Contract Details section on the Account Information page
    3. If you have multiple accounts, you’ll need to look under Contract Details for each account

    Remember, information regarding finance charges paid is only available to retail customers.

  • Can I view or cancel an online vehicle payment?

    To view or cancel an Ally Auto Online Services payment:

    1. Log in to Ally Auto Online Services
    2. From the My Vehicles page, select Pending Payments
    3. Find the pending payment and select Cancel

    Cancellation policy:

    • For payments scheduled for a weekday before 3 pm ET, you can cancel any time before 3 pm ET on the payment date
    • For payments scheduled for a weekday after 3 pm ET and before 6 pm ET, you can cancel any time before 6 pm ET on the payment date
    • For weekend payments, you can cancel any time before 6 pm ET on the payment date

    View or cancel an online debit card payment:

    You can view or cancel online debit card payments through the third-party service provider.

    Online debit card payments scheduled after 4 pm ET are applied on the following business day unless a different payment date is selected.

  • Where can I view my total balance or next payment due?

    Log in to Ally Auto Online Services. On the My Vehicles page, you can find a summary of your information, or select Billing Details for more information.

    You can also view your payment information on our mobile app, Ally Auto Mobile Pay. Download for iPhone and Android.

  • Where can I view my payment activity for my vehicle account?

    Log in to Ally Auto Online Services. On the My Vehicles page select Payment History. There, you'll see all payments applied to your account.

    You can also view your payment information on our mobile app, Ally Auto Mobile Pay. Download for iPhone and Android.

  • How do I change my vehicle account contact information?

    After you log in to Ally Auto Online Services, follow these steps:

    1. Select the vehicle account you want to update
    2. Select the Account Information link under Manage my profile
    3. Select edit for the address or phone numbers you want to update
    4. Select Update
  • How do I update my auto insurance information?

    Retail Finance Contract Customers
    You can mail updates to:
    Ally
    P.O. Box 8143
    Cockeysville, MD 21030

    Lease Customers
    You can mail updates to:
    Ally
    P.O. Box 8105
    Cockeysville, MD 21030

    All Customers
    You can call us at 1-888-505-9393 or fax your account number and insurance information to 1-888-505-9401. You can also log in to your Ally Auto Online Services account and send us updates through the Message Center.

  • How do I update my payment account information?

    After you log in to Ally Auto Online Services, follow these steps:

    1. Select My Payment Accounts under Manage my profile
    2. If you need to delete an account, select the payment account you want to delete
    3. Enter new payment account information, accept authorization and select Save
  • What if I move and need to register my vehicle in a different state?

    You can get vehicle registration requirements from your new state's motor vehicle department. Most states post this information online.

    If your current state requires a title from your previous state, you’ll need to fax your title information to PDP Services at 1-410-584-1691.

    Lease customers may also need a Power of Attorney form. Contact us if you need one. Make sure you know the new garaging address (the physical address where you keep the vehicle).

  • What statement preferences are available for my vehicle account?

    We offer online (paperless) and mail (paper) statements. To select or change your account statement preference online:

    1. Log in to Ally Auto Online Services and select a vehicle account.
    2. Select Account Information.
    3. Select Edit Statement Preference.
    4. Make your online or mail selection and Save.

    You can also contact us to make your selection, or use our mobile app, Ally Auto Mobile Pay. Download for iPhone and Android.

    Direct Pay customers are not eligible for mail or online statements.

  • How do I change the email address you have on file?

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select My Online Profile under Manage My Profile.
    3. Select email address.
    4. Enter and then re-enter the new email address.
    5. Select Update.

    Please keep in mind that this email address is used for sending communications regarding your account, including service to your account or for sending notifications when a billing statement is ready to view if you are enrolled in online billing statements.

    Initiating a change to your email address does not change your username.

  • How do I update my Ally Auto Online Services username?

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select My Online Profile under Manage My Profile.
    3. Select Username.
    4. Enter and then re-enter the new username.
    5. Select Update.
  • What accounts are eligible for Ally Auto Online Services?

    All automotive accounts financed through Ally, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services and other authorized creditors are eligible unless any of the following applies:

    • You've paid your account in full
    • You've returned the vehicle on your SmartLease account
    • Your account has been closed or canceled
  • Can I download my auto account information to Quicken®?

    Sorry, you cannot download Ally Auto account information to Quicken® at this time.

  • Why can’t I add a vehicle in my Ally Auto account?

    Your first vehicle will always appear opened like a file folder with information and links available to manage your account. Scroll down to see additional accounts, which will be listed in a separate row.

    Keep in mind that you won’t have access to a vehicle that was financed or leased by another individual if you’re not a co-buyer or co-lessee on that account.

    There could be other reasons why you don't see a vehicle. Call us at 1-888-925-2559 and select option 5 if you need additional assistance.

  • How can I tell I've received a legitimate email from Ally Auto?

    Our emails will never ask for sensitive or confidential information such as passwords, user IDs, Social Security numbers, etc.

    Still unsure if it's really an Ally Auto email? Forward suspicious emails to abuse@ally.com, and we'll investigate.

  • How do I change my Ally Auto Online Services password?

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select My Online Profile under Manage My Profile.
    3. Select Password.
    4. Enter your current password.
    5. Enter then re-enter your new password.
    6. Select Update.

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