Lease-end Process FAQs

Yes, but you may have to pay a substantial charge. The earlier you end the lease, the greater this charge is likely to be. Contact us for an estimate.

There will not be a refund for any unused mileage you purchased if you return your vehicle early.

No, but if you can't return your vehicle to your dealer, you can return it to any franchised dealership authorized to sell or lease your particular vehicle in the U.S. Call the dealer first to arrange an appointment to turn in your vehicle.

In some instances, you may receive a refund for the unused additional mileage you paid for when you signed your lease. You will not receive a refund if the lease ends early, you buy your vehicle or the vehicle is a total loss. See your lease agreement for details.

You may be charged for excess wear and mileage as outlined in your lease agreement. You are also responsible for any past due amounts, taxes, daily extension fees and unpaid personal property tax.

To help determine potential items of excess wear, you can:

• Use our Excess Wear Table and Wear Square online tools
• Get an estimate of excess wear costs from your dealer
• Refer to the Dings and Dents Guide (PDF 2 MB)
  

Yes. Download the PDF (2 MB).

We'll send you a return kit about 120 days before your scheduled end date. The kit includes information about your end of lease options and how to prepare for the option you choose.

Yes. You may be charged a daily fee for the extension, and there is a limit on the extensions Ally will approve. Contact us for more information.

If you paid a security deposit when you signed your lease, we'll refund your security deposit after you've returned your vehicle to the dealership, the vehicle has been inspected and it has been sold at auction. We'll deduct any unpaid amount you owe under your lease agreement from your security deposit. If you decide to buy the vehicle instead of return it, you can choose to have the security deposit applied to reduce the purchase option price.

To cancel or transfer license plates registered in Massachusetts, Connecticut, or Rhode Island:

To return your license plate, send us a copy of the cancellation receipt. If you’re transferring your license plate, send a copy of your new registration after the transfer is complete. This will help ensure proper taxation and refund (if eligible).

Fax your copy to (904) 886-5204 or email it to JacksonvillePlateCancellation@ally.com. If we don’t hear from you within 30 days of your lease return date, your tag will be cancelled by the plate cancellation team.

If you live in the remaining states, start by contacting your DMV to determine if your state requires your license plate to be returned.

If you’ve moved, contact your previous state’s DMV to determine if your license plate needs to be returned.

• Print the Dings and Dents Guide (PDF 2 MB) and conduct your own pre-inspection (use Excess Wear and Wear Square online tools).
  
• Check the mileage against what's in your lease agreement. You may have to pay for excess miles.
  
• Contact your DMV to determine if your state requires your license plate to be returned.
  
• Schedule a time to turn in your vehicle with your dealership.
  
• While at the dealership, be sure to complete an odometer statement to document current mileage.

When you return your vehicle, please bring the following items you received at the beginning of the contract:

• A copy of your lease agreement
  
• Owner's manual
  
• Maintenance guide

You will also need to return all original equipment, including keys, keyless entry remotes, electric vehicle chargers and cables, DVD player headphones and remotes, cargo covers, convertible boot covers, etc.