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Account information FAQs
Once you log in to online banking:
- Choose the account that you'd like to access.
- Next to Account Number, select Show to unmask all the digits of your account number.
- Select Hide to mask all but the last four digits of your account number.
- Check your current balances for your accounts with us
- Transfer money between your accounts with us and accounts you have at other institutions
- Bank from your phone with allybank.com or one of our free apps for iPhone® or Android™
- See up to 18 months of account activity
- Nickname your accounts
- Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions
- Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)
- Search and find specific transactions
- Use our free Bill Pay service to pay bills online
- Place or remove stop payments
- Open accounts
- Download activity to Quicken®
- Request checks, deposit slips and forms
Checking, Money Market and Online Savings accounts all have monthly statement cycles. CDs and IRAs have quarterly statement cycles. If you have a savings or checking account with us, then we’ll make your statement available for all of your accounts, including CDs, monthly by mail or electronically. If you have a CD with electronic transfers, you’ll receive a monthly statement for any month an electronic transfer occurs for all of your CDs. The day of the month your statement cycle ends, referred to as your statement date, depends on the day you first opened your account.
All of them:
High Yield Certificate of Deposit
No Penalty Certificate of Deposit
Online Savings Account
Money Market Account
Interest Checking Account
Unsupported browsers may limit site performance, or prevent you from logging in. For best results using desktop, we recommend using:
To view your bank statements, log in, select Profiles and Settings, then Statements and Tax Forms. Choose Statements to access bank statements as far back as seven years. If necessary, use the dropdown menu to locate the statement you wish to view. Select the statement, and it will automatically download to your computer as a .PDF file.
To print the bank statement after downloading, locate the file on your computer (either in your computer’s Downloads folder, or in your browser’s Downloads menu), open the .PDF file, and select the Print File icon in the .PDF file’s toolbar.
Only primary account owners are able to access bank statements. Statements for custodial (UTMA/UGMA), guardianship, and representative payee accounts can be viewed here, as well. Trust statements are not available online, and will be mailed monthly for non-CD accounts, or quarterly for CD accounts.
After logging in, find all the forms you need by selecting Profile and Settings, choosing forms, then either Bank, or Invest.
Some forms can be filled out online, while others will need to be printed, completed, and sent back to us using the instructions found on the form.
To upload a printed form and send back to Ally through secure email, take a digital photo of your completed document, or, use a scanner to create a digital file, and save it to your computer. Then, follow the steps on the form.
To view your tax forms, log in, and select Tax Forms. Choose the form you wish to access, and it will automatically download to your computer as a .PDF file.
To print the form after downloading, locate the file on your computer (either in your computer’s Downloads folder, or in your browser’s Downloads menu), open the .PDF file, and select the “Printer” icon in the .PDF file’s toolbar.
Tax forms are accessible as far back as seven years. Only primary account owners are able to access tax forms online. Forms for accounts titled in the name of trust, custodial (UTMA/UGMA), estate, guardianship, or representative payee are not available online, and will be mailed.
To update your address online, log in, and select Your Name, then choose Profile and Settings.
To update your address in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.
To update your address by fax or direct mail, print out the Change of Address Form (PDF) and return it to us using the applicable fax number or address below.
For Ally Bank Accounts:
Mail: Ally Bank
PO Box 951
Horsham, PA 19044
For Ally Invest Accounts:
Mail: Ally Invest
PO Box 30248
Charlotte, NC 28230
To add another person to your Ally Bank account:
- Fill out the Additional Owner form
- Return it to us via upload when you’re signed in to your account or you can fax or mail it.
P.O. Box 951
Horsham, PA 19044
To update your contact information online, log in, and go to Profile and Settings. To update your contact information in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.
Follow these steps for your browser.
Firefox (version 9 or higher):
- Go to the Tools menu.
- Select Options.
- Select the Content tab.
- Select OK.
Chrome (version 16 or higher):
- Select menu icon in upper right corner of the page.
- Select Settings.
- Select Show advanced settings to expand the list.
- Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.
Safari (version 9 or higher):
- Go to the Safari menu.
- Select Preferences.
- Select Security.
You can search for transactions once you log in to online banking:
- Choose the account with transactions that you'd like to search.
- Scroll down to the Transactions History section of your account detail page.
- Select the transaction search located at the far right side of the page.
- You can search transactions using keywords, within a set number of days or by custom dates.
- Select Search to view transactions.
Once you log in to online banking:
- Choose the account you wish to access.
- View your account Interest YTD displayed in the account details.
- Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.
We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.
We're an online bank and don't have physical bank branches, or the expenses that come with operating them. It's one way we’re able to keep our rates competitive.
With Ally Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Care Associates available 24/7 to help at 1-877-247-2559.
Use the ATM & Cash Back Locator to find ATMs nationwide.
If and what type of tax form you receive depends on your situation.
You'll receive a 1099-INT if you're the primary account holder and the total interest paid on all of your accounts during the previous year was at least $10 (includes closed accounts), you had backup withholding, or made an early withdrawal from your CD before the maturity date. You could also receive a 1099-INT under $10 if the same Tax Identification Number was used to report interest on a single account, joint account, or an account opened in the name of a Trust.
Depending on your paperless settings, you’ll receive your 1099-INT online or by mail. 1099-INTs are mailed by January 31 and should be delivered within 2 weeks. They're available online by January 31 and accessible for 7 years.
Tax forms for accounts opened in the name of a Trust using a Tax Identification Number issued by the IRS are only available by mail.
We send a 1099-R if you received a distribution of at least $10 from your IRA during the previous year.
Depending on your paperless settings in online banking, you’ll receive a 1099-R online or by mail. 1099-Rs are mailed to the IRA account holder by January 31 and should be delivered within 2 weeks. They're available online by January 31 and accessible for 7 years.
You'll receive this document if you had at least $600 in miscellaneous income from Ally Bank. Miscellaneous income includes the combined total of ATM fee reimbursements, cash, or cash equivalents (like a gift card). We’ll mail the 1099-MISC to the primary account holder’s mailing address by January 31st. It should be delivered within 2 weeks.
5498 tax forms are sent out yearly to reflect contributions made to your IRAs, its fair market value, and required minimum distribution information.
Depending on your paperless settings, you’ll receive a 5498 online or by mail. 5498s are mailed by May 31 and should be delivered within 2 weeks. They're available online by May 31 and accessible for 7 years.
This depends on your paperless settings.
Paperless setting: Online only
Log in to online banking and select Profile and Settings, then Statements and Tax Forms. We’ve also created a shortcut during tax season, so you can choose Tax Forms right from your Snapshot. If you’re using our mobile app: log in, select Tasks, then Statements and Tax forms.
Forms are available online for 7 years, and if your paperless setting is online only, then you won’t receive this document by mail.
Paperless setting: Paper and online
We mail our forms on or before January 31st, and they should arrive within 2 weeks. You’ll receive tax forms for accounts in the name of a Trust by mail only.
Call us at 1-877-247-2559 if you have questions or don't receive a 1099-INT form by February 14. We're available 24/7.
We'll mail our forms on or before January 31. Forms should arrive at the primary IRA account holder’s mailing address by February 14. You'll receive a 1099-R if you received a distribution of at least $10 from your IRA during the previous year. Forms are also available online for 7 years.
To access this form, log in to online banking and select Profiles and Settings, then Statements and Tax Forms. If you’re using our mobile app: log in, select Tasks, then Statements and Tax forms.
Tax forms for accounts held in the name of a Trust aren't available online at this time.
Please call us 24/7 at 1-877-247-2559 if you have questions or don't receive a 1099-R form by February 14.
Once you log in to online banking, choose your name (or Profile if you’re on your mobile device), and select Profile and Settings. Choose Username, and create a new username.
Once you log in to online banking, select your Interest Checking or Money Market account. From the account details, choose Deposit Slips and Envelopes. Select the items you want, and submit your order. We’ll mail your items within 10 business days.
Once you log in to online banking, choose your name (or Profile if you're on your mobile device) and select Profile and Settings. Choose Password, and create a new password.
You can change or add beneficiaries to Ally Bank (Non-IRA) accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device) and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form.
Once you log in to online banking, choose your name (or Profile if you're on your mobile device), and then select Beneficiaries to edit, remove or add a beneficiary.
You can change or add beneficiaries to Ally Bank IRA accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device), and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form.
If you are married, live in a community property state and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.
You can have up to 6 total beneficiaries (primary and contingent) for each IRA.
Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.
You can dispute a transaction:
Online. Select the transaction you'd like to dispute in your Transaction History, and choose Dispute This Transaction. Depending on the type of transaction you're disputing, we may ask you to submit documentation such as receipts or invoices.
By mail. Send us a letter that includes your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
By phone. Give us a call at 1-877-247-2559 to discuss your account. We’re here 24/7.
After you submit your dispute, we'll contact you within 10 business days.
For more details on disputes, check your Online Banking Services Agreement and billing statement.
While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.
Yes. To download Ally Bank account activity, log in, and select the account. Scroll to the Transactions History, and select the download icon. You can download and save your account activity in a Comma Separated Value (CSV) file or a Quicken (QFX) file.
To download Ally Invest account activity, select Investments, then My Accounts, and then choose Account Summary. Select Activity, and download your information.
Once you log in to online banking, choose your name (or Profile if you're on your mobile device), and select Profile and Settings. Then choose Paperless Settings to update your delivery options. Your paperless setting will start after your next statement cycle. We’ll still notify you by email whenever you have a new statement or correspondence.
Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.
Your primary beneficiaries are the people who will receive the funds in your account at your death. Contingent beneficiaries will receive these funds if all primary beneficiaries are deceased.
Once a minor reaches the age of majority in their state, control of the funds must be transferred to the minor.
See what we'll need from the former minor and custodian to make that happen, and what to expect along the way.
You can always call us at 877-247-2559 to close your account. Or, send a written request to:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.
We don’t currently issue certified checks or money orders, but we can issue cashier’s checks.
Call us at 1-877-247-2559 to request a cashier’s check – at no charge.