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Account information FAQs

What is Ally Bank's routing number?

Our routing number is 124003116.

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How can I find my bank account number?

Once you log in to online banking:

Choose the account that you'd like to access.
Next to Account Number, select Show to unmask all the digits of your account number.
Select Hide to mask all but the last four digits of your account number.

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What can I do with my Ally Bank account?

You can:

Check your current balances for your accounts with us
Transfer money between your accounts with us and accounts you have at other institutions
Bank from your phone with allybank.com or one of our free apps for iPhone^® or Android^™
See up to 18 months of account activity
Nickname your accounts
Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions
Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)
Search and find specific transactions
Use our free Bill Pay service to pay bills online
Place or remove stop payments
Open accounts
Download activity to Quicken^®
Request checks, deposit slips and forms

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Is Online Banking free?

Yes.

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Which accounts can I see and access online or on my web-enabled mobile phone?

All of them:

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What is the monthly maintenance fee on the account?

We have no monthly maintenance fees whatsoever. To see what transaction fees we do charge and why, just select the Fees tab on our Money Market Account and Online Savings Account pages.

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Which browsers work best with the Ally Bank site?

For best results, we recommend you use:

Internet Explorer 11 or higher (Microsoft)
Firefox 9 or higher (Mozilla)
Chrome 16 or higher (Google)
Safari 10 or higher (Mac)
Edge 3 (Microsoft)

You can also use your mobile device to log in to Ally Mobile Banking, or download our Mobile Banking app to get secure access to your account. Learn more about Ally Mobile Banking

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How do I change my address?

To update your address online, log in, and go to Profile and Settings. To update your address in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.

To update your address by fax or direct mail, print out the Change of Address Form (PDF) and return it to us using the applicable fax number or address below.

For Ally Bank Accounts:
Fax: 866-699-2969
Mail: Ally Bank PO Box 951 Horsham, PA 19044

For Ally Invest Accounts:
Fax: 866-699-0563
Mail: Ally Invest PO Box 49050 Charlotte, NC 28277

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How do I update my contact information?

Log into your account and select More, and then choose Profile and Settings.

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How do I enable JavaScript?

Follow these steps for your browser.

Internet Explorer (version 11 or higher):

Go to the Tools menu.
Select Internet Options.
Select the Security tab for the internet zone.
Select Custom Level.
Scroll down to the Scripting section.
Select the Enable checkbox for Active Scripting.

Firefox (version 9 or higher):

Go to the Tools menu.
Select Options.
Select the Content tab.
Select the Enable Javascript checkbox.
Select OK.

Chrome (version 16 or higher):

Select menu icon in upper right corner of the page.
Select Settings.
Select Show advanced settings to expand the list.
Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

Safari (version 9 or higher):

Go to the Safari menu.
Select Preferences.
Select Security.
Select Enable Javascript.

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How do I view or search my account transactions?

You can search for transactions once you log in to online banking:

Choose the account with transactions that you'd like to search.
Scroll down to the Transactions History section of your account detail page.
Select the transaction search located at the far right side of the page.
You can search transactions using keywords, within a set number of days or by custom dates.
Select Search to view transactions.

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Where can I find out how much interest I earned on my account?

Once you log in to online banking:

Choose the account you wish to access.
View your account Interest YTD displayed in the account details.
Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.

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How can I keep in touch with Ally?

We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.

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Where can I find Ally Bank branch locations?

We're an online bank and don't have physical bank branches, or the expenses that come with operating them. It's one way we’re able to keep our rates competitive.

With Ally Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Care Associates available 24/7 to help at 1-877-247-2559.

Use the ATM & Cash Back Locator to find ATMs nationwide.

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Will I receive a tax form for my Ally Bank accounts?

Tax form type	You'll receive a tax form if:	Your form will be:
1099-INT	You're the primary account holder on the account The total interest paid on all of your accounts during the previous year was at least $10. This includes accounts you may have closed. You made an early withdrawal from your CD before the maturity date	Mailed by January 31 and should be available within 2 weeks Available online by January 31 Available online for 7 years Tax forms for Trusts are only available by mail at this time
1099-R	You received a distribution of at least $10 from your IRA during the previous year	Mailed by January 31 and should be available within 2 weeks Available online by January 31 Available online for 7 years
1099-MISC	You received more than $600 in ATM fee reimbursements during the previous year	Mailed by January 31 and should be available within 2 weeks 1099-MISC forms are only available by mail at this time
5498	You receive a 5498 tax form for your IRA every year to reflect contributions to your IRA accounts, the fair market value of the IRA and required minimum distribution information	Mailed by May 31 and should be available within 2 weeks Available online by May 31 Available online for 7 years

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When will I receive my 1099-INT tax forms?

You'll receive a 1099-INT if the total interest paid on all of your accounts during the prior year was at least $10. We'll mail our forms on or before January 31. Forms should arrive at the primary account holder's mailing address by February 14.

Forms are also available online for 7 years; however, tax forms for accounts held in the name of a trust aren't available online at this time.

Once you log in to online banking, choose More, and then select Statements and Tax Forms to view your available forms.

Please call us at 1-877-247-2559 if you have questions or don't receive a 1099-INT form by February 14. We're available 24/7.

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When will I receive my 1099-R tax form for my IRA account?

We'll mail our forms on or before January 31. Forms should arrive at the primary IRA account holder’s mailing address by February 14. You'll receive a 1099-R if you received a distribution of at least $10 from your IRA during the previous year. Forms are also available online for 7 years.

To access this form online, log in to online banking and select More, then choose Statements and Tax Forms. Tax forms for accounts held in the name of a Trust aren't available online at this time.

Please call us 24/7 at 1-877-247-2559 if you have questions or don't receive a 1099-R form by February 14.

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How do I order deposit slips or envelopes?

Once you log in to online banking, select your Interest Checking or Money Market account. From the account details page, choose Manage Account, then select Deposit Slips and Envelopes. Select the items you want and submit your order. We'll mail your items within 10 business days.

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How do I change my online banking password?

Once you log in to online banking, choose More and select Profile and Settings. Choose Username and Password, and create a new password.

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How do I change my beneficiaries or add a new one?

Once you log in to online banking, choose More, and then select Beneficiaries to edit, remove or add a beneficiary.

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How can I change or add to my IRA beneficiaries?

You can change or add beneficiaries any time by logging on to online banking, calling us at 1-877-247-2559, or completing and mailing the Change of Beneficiary form.

If you are married and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.

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How many beneficiaries can I have on my IRA?

You can have up to 6 total beneficiaries (primary and contingent) for each IRA.

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How do I know you have my correct information?

Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.

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How do I dispute a transaction?

You can dispute a transaction:

Online. Select the transaction you'd like to dispute in your Transaction History, and choose Dispute This Transaction. Depending on the type of transaction you're disputing, we may ask you to submit documentation such as receipts or invoices.

By mail. Send us a letter that includes your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

By phone. Give us a call at 1-877-247-2559 to discuss your account. We’re here 24/7.

After you submit your dispute, we'll contact you within 10 business days.

For more details on disputes, check your Online Banking Services Agreement and billing statement.

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What if I think there's been an error on my statement?

While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.

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Can I download my account activity?

Yes. To download Ally Bank account activity, log in, and select the account. Scroll to the Transactions History, and select the download icon. You can download and save your account activity in a Comma Separated Value (CSV) file or a Quicken (QFX) file.

To download Ally Invest account activity, select Investments, then My Accounts, and then choose Account Summary. Select Activity, and download your information.

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How do I go paperless and stop receiving my bank statements in the mail?

Once you log in to online banking, go to More and select Profile and Settings. Then choose Paperless Settings to update your delivery options. Your paperless setting will start after your next statement cycle. We’ll still notify you by email whenever you have a new statement or correspondence.

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What do I do if I forget my Automated Telephone Banking PIN?

Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.

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What is the difference between a primary and contingent beneficiary?

Your primary beneficiaries are the people who will receive the funds in your account at your death. Contingent beneficiaries will receive these funds if all primary beneficiaries are deceased.

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How do I close my account?

You can always call us at 877-247-2559 to close your account. Or, send a written request to:

Ally Bank Customer Care

P.O. Box 951

Horsham, PA 19044

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Can I view information for my closed Ally Bank accounts?

You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.

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Does Ally Bank issue certified checks, money orders or cashier’s checks?

We don’t currently issue certified checks or money orders, but we can issue cashier’s checks.

Call us at 1-877-247-2559 to request a cashier’s check – at no charge.

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Does Ally Bank offer business banking accounts?

No. We don’t currently offer business banking products.

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Does Ally Bank offer credit cards?

Learn more about the Ally CashBack Credit Card, or call 1-877-247-2559 to get the details.

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