Help Center

Our routing number is 124003116.

Once you log in to online banking:

1. Choose the account that you'd like to access.
2. Next to Account Number, select Show to unmask all the digits of your account number.
3. Select Hide to mask all but the last four digits of your account number.

You can:

• Check your current Ally Bank account balance(s)

• Transfer funds between an Ally Bank Interest Checking Account, Money Market Account and Online Savings Account and non-Ally accounts

• Log in to use available features within Ally Mobile Banking through m.allybank.com or one of our free apps for iPhone® or Android™.

• See up to 18 months of account activity

• Nickname your accounts

• Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions

• Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)

• Search and find specific transactions

• Use our free Bill Pay service to pay bills online

• Place and/or remove stop payments

• Open additional accounts

• Download activity to Quicken^®

• Request checks, deposit slips, and forms

Yes.

All of them:

• High Yield Certificate of Deposit

• No Penalty Certificate of Deposit

• Online Savings Account

• Money Market Account

• NOW Account

• Interest Checking Account

We have no monthly maintenance fees whatsoever. To see what transaction fees we do charge and why, just select the Fees tab on our Money Market Account and Online Savings Account pages.

For best results, we recommend you use:

• Internet Explorer 11 or higher (Microsoft)
• Firefox 9 or higher (Mozilla)
• Chrome 16 or higher (Google)
• Safari 9 or higher (Mac)
• Edge 3 (Microsoft)

You can also use your mobile device to log in to Ally Mobile Banking, or download our Mobile Banking app to get secure access to your account. Learn more about Ally Mobile Banking

You can search for transactions once you log in to online banking:

1. Choose the account with transactions that you'd like to search.
2. Scroll down to the Transactions History section of your account detail page.
3. Select the transaction search  located at the far right side of the page.
4. You can search transactions using keywords, within a set number of days or by custom dates.
5. Select Search to view transactions.

Once you log in to online banking:

1. Choose the account you wish to access.
2. View your account Interest YTD displayed in the account details.
3. Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.

We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.

We're an online bank and don't have physical bank branches, or the expenses that come with operating them. It's one way we’re able to keep our rates competitive.

With Ally Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Care Associates available 24/7 to help at 1-877-247-2559.

Use the ATM & Cash Back Locator to find ATMs nationwide.

We'll mail our forms on or before January 31. Forms should arrive at the primary account holder's mailing address by February 14. You'll receive a 1099-INT if the total interest paid on all of your accounts during the prior year was at least $10.

Forms are also available online for 7 years. Tax forms for accounts held in the name of a Trust aren't available online at this time.

Once you log in to online banking:

1. Go to the Profile and Communications Menu  at the top right of the page.
2. Select Statements & Tax Forms.
3. Select Tax Forms on the left.
4. View your available forms.

Please call us 24/7 at 1-877-247-2559 if you have questions or don't receive a 1099-INT form by February 14.

We'll mail our forms on or before January 31. Forms should arrive at the primary IRA account holder’s mailing address by February 14. You'll receive a 1099-R if you received a distribution of at least $10 from your IRA during the previous year.

Forms are also available online for 18 months. Tax forms for accounts held in the name of a Trust aren’t available online at this time.

Once you log in to online banking:

1. Go to the Profile and Communications Menu  at the top right of the page.
2. Select Statements & Tax Forms.
3. View or download your available forms.

Please call us 24/7 at 1-877-247-2559 if you have questions or don't receive a 1099-R form by February 14.

Once you log in to online banking:

1. Go to the Main Menu  at the top right of the page.
2. Select Manage Account > Deposit Slips & Envelopes.
3. Select the items you want and submit your order.
4. Your items will be mailed within 10 business days.

Once you log in to online banking:

1. Go to the Profile and Communications Menu    at the top right of the page.
2. Select Profile.
3. Select Password from the navigation on the left.
4. Create a new password.

Need help? Feel free to call us 24/7 at 1-877-247-2559.

Once you log in to online banking:

1. Go to the Main Menu  at the top right of the page.
2. Select Manage Account > Beneficiaries.
3. Edit, remove or add a beneficiary.

You can change or add beneficiaries any time by logging on to online banking, calling us at 1-877-247-2559, or completing and mailing the Change of Beneficiary form.

If you are married and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.

You can have up to 6 total beneficiaries (primary and contingent) for each IRA.

If you have a non-US address, you’ll have to call us to make changes.

Once you log in to online banking:

1. Go to the Profile and Communications Menu    at the top right of the page.
2. Select Profile.
3. Enter all required information.
4. Save your changes.

By Phone: Call us 24/7 at 1-877-247-2559, and we'll be happy to process the change for you.

By Mail: Mail your address update to us at:

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.

You can call us to discuss your account 24/7 at 877-247-2559.

You can also send us a letter. Be sure to include your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

You can also find more information on your account agreement and billing statement for details concerning billing disputes.

While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.

Yes. Once you log in to online banking:

1. Choose the account you wish to download activity for.
2. Scroll down to the Transactions History section of your account detail page.
3. Select the download icon  located at the far right side of the page.
4. Download and save your account activity into a convenient spreadsheet in a Comma Separated Value (CSV) file or a Quicken (QFX) file.

Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.

Your primary beneficiaries are the people who will receive the funds in your account at your death. Contingent beneficiaries will receive these funds if all primary beneficiaries are deceased.

Follow these steps for your browser.

Internet Explorer (version 11 or higher):

1. Go to the Tools menu.
2. Select Internet Options.
3. Select the Privacy tab.
4. Choose the Default button or manually slide the bar down to Medium.
5. Select OK.

Firefox (version 9 or higher):

1. Go to the Tools menu.
2. Select Options.
3. Select the Privacy tab.
4. Select the Accept cookies from sites checkbox.
5. Select OK.

Chrome (version 16 or higher):

1. Select menu icon in upper right corner of the page.
2. Select Settings.
3. Select Show advanced settings to expand the list.
4. Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

Safari (version 9 or higher):

1. Go to the Safari menu.
2. Select Preferences.
3. Select Security.
4. Select Always in the Accept Cookies section.
5. Select OK.

Edge (Version 3 or higher):

1. Select the three-dot More Actions button on the top right.
2. Select Settings.
3. Select View Advanced Settings.
4. Select Don’t Block Cookies from the Cookies dropdown.

Follow these steps for your browser.

Internet Explorer (version 11 or higher):

1. Go to the Tools menu.
2. Select Internet Options.
3. Select the Security tab for the internet zone.
4. Select Custom Level.
5. Scroll down to the Scripting section.
6. Select the Enable checkbox for Active Scripting.

Firefox (version 9 or higher):

1. Go to the Tools menu.
2. Select Options.
3. Select the Content tab.
4. Select the Enable Javascript checkbox.
5. Select OK.

Chrome (version 16 or higher):

1. Select menu icon in upper right corner of the page.
2. Select Settings.
3. Select Show advanced settings to expand the list.
4. Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

Safari (version 9 or higher):

1. Go to the Safari menu.
2. Select Preferences.
3. Select Security.
4. Select Enable Javascript.

You can always call us at 877-247-2559 to close your account. Or, send a written request to:

Ally Bank Customer Care

P.O. Box 951

Horsham, PA 19044

You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.

We don’t currently issue certified checks or money orders, but we can issue cashier’s checks.

Call us at 1-877-247-2559 to request a cashier’s check – at no charge.

No. Ally Bank doesn’t offer or originate mortgage products at this time.

No. We don’t currently offer business banking products.

Learn more about the Ally CashBack Credit Card, or call 1-877-247-2559 to get the details.