Account information FAQs

Once a minor reaches the age of majority in their state, control of the funds must be transferred to the minor.

See what we'll need from the former minor and custodian to make that happen, and what to expect along the way.

We don't currently issue certified checks or money orders, but we can issue cashier's checks.

Call us at 1-877-247-2559 to request a cashier's check – at no charge.

You can always call us at 877-247-2559 to close your account. Or, send a written request to:

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.

Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.

You can have up to 6 total beneficiaries (primary and contingent) for each IRA.

No. We don't currently offer business banking products.

While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.

You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.

We're an online bank and don't have physical bank branches, or the expenses that come with operating them. It's one way we’re able to keep our rates competitive.

With Ally Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Care Associates available 24/7 to help at 1-877-247-2559.

Use the ATM & Cash Back Locator to find ATMs nationwide.

Yes.

Once you log in to online banking:

1. Choose the account that you'd like to access.
2. Next to Account Number, select Show to unmask all the digits of your account number.
3. Select Hide to mask all but the last four digits of your account number.

To add another person to your Ally Bank account:

1. Fill out the Additional Owner form
2. Return it to us via upload when you’re signed in to your account or you can fax or mail it.

Fax:
1-866-699-2969

Mail:
Ally Bank
P.O. Box 951
Horsham, PA 19044

Our routing number is 124003116.

Once you log in to online banking:

1. Choose the account you wish to access.
2. View your account Interest YTD displayed in the account details.
3. Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.

Follow these steps for your browser.

Firefox (version 9 or higher):

1. Go to the Tools menu.
2. Select Options.
3. Select the Content tab.
4. Select the Enable Javascript checkbox.
5. Select OK.

Chrome (version 16 or higher):

1. Select menu icon in upper right corner of the page.
2. Select Settings.
3. Select Show advanced settings to expand the list.
4. Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

Safari (version 9 or higher):

1. Go to the Safari menu.
2. Select Preferences.
3. Select Security.
4. Select Enable Javascript.

To update your contact information online, log in, and go to Profile and Settings. To update your contact information in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.

We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.

To update your address online, log in, then select Profile and Settings. From that menu, choose Profile and Settings, then Personal Information.

To update your address in the Ally Mobile app, log in and select Profile. Then go to View and edit contact information and select Edit.

To change the address associated with your trust, custodial, or other fiduciary account, you'll need to complete the Change of Address Form (PDF) and send it to us via the Secure Message Center or call us at 1-877-247-2559.

You can also print the Change of Address Form and return it to us using the applicable fax number or address below.

For Ally Bank Accounts:
Fax: 1-866-699-2969
Mail: Ally Bank
PO Box 951
Horsham, PA 19044

For Ally Invest Accounts:
Fax: 1-866-699-0563
Mail: Ally Invest
PO Box 30248
Charlotte, NC 28230

You can change or add beneficiaries to Ally Bank IRA accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device), and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form .

If you are married, live in a community property state and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.

You can change or add beneficiaries to Ally Bank (Non-IRA) accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device) and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form.

Yes. To download Ally Bank activity, log in, and select the account. Scroll to the Transactions History, and select the download icon. You can download and save your account activity in a Comma Separated Value (CSV) file or a Quicken (QFX) file.

From your Spending or Money Market account, select More, then Deposit Slips. Select the items you want, and submit your order. We’ll mail your items within 10 business days.