We don't currently issue certified checks or money orders, but we can issue cashier's checks.
Call us at 1-877-247-2559 to request a cashier's check – at no charge.
Once you log in to online banking, choose your name (or Profile if you’re on your mobile device), and select Profile and Settings. Choose Username, and create a new username.
You can always call us at 877-247-2559 to close your account. Or, send a written request to:
Ally Bank Customer Care P.O. Box 951 Horsham, PA 19044
Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.
Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.
You can have up to 6 total beneficiaries (primary and contingent) for each IRA.
Once you log in to online banking, choose your name (or Profile if you're on your mobile device), and select Profile and Settings. Then choose Paperless Settings to update your delivery options. Your paperless setting will start after your next statement cycle. We'll still notify you by email whenever you have a new statement or correspondence.
No. We don't currently offer business banking products.
While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.
You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.
You can dispute a transaction:
Online. You can dispute most transactions online, unless it involves a check or wire transfer. We need to handle those by phone. In these cases, call us at 1-877-247-2559, and we'll be glad to help.
For all other transactions, log in and find the transaction you'd like to dispute in your Transaction History. Select the transaction, then Dispute This Transaction. If you don't have this option, it's likely because the transaction is still pending. You can dispute it once it posts to your account.
By mail. Send us a letter that includes your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to: Ally Bank Customer Care P.O. Box 951 Horsham, PA 19044
By phone. Give us a call at 1-877-247-2559 to discuss your account. We’re here 24/7.
After you submit your dispute, we'll review it, make an initial determination, and send written confirmation no later than 10 business days. Depending on the type of transaction you're disputing, we may ask you to submit additional documentation, such as receipts or invoices.
Return it to us via upload when you’re signed in to your account or you can fax or mail it.
Mail: Ally Bank P.O. Box 951 Horsham, PA 19044
Our routing number is 124003116.
Once you log in to online banking:
Choose the account you wish to access.
View your account Interest YTD displayed in the account details.
Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.
Follow these steps for your browser.
Firefox (version 9 or higher):
Go to the Tools menu.
Select the Content tab.
Chrome (version 16 or higher):
Select menu icon in upper right corner of the page.
Select Show advanced settings to expand the list.
Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.
Safari (version 9 or higher):
Go to the Safari menu.
Once you log in to online banking, choose your name (or Profile if you're on your mobile device) and select Profile and Settings. Choose Password, and create a new password.
After logging in, find all the forms you need by selecting Profile and Settings, choosing forms, then either Bank, or Invest.
Some forms can be filled out online, while others will need to be printed, completed, and sent back to us using the instructions found on the form.
To upload a printed form and send back to Ally through secure email, take a digital photo of your completed document, or, use a scanner to create a digital file, and save it to your computer. Then, follow the steps on the form.
To update your contact information online, log in, and go to Profile and Settings. To update your contact information in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.
We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.
To update your address online, log in, then select Profile and Settings. From that menu, choose Profile and Settings, then Personal Information.
To update your address in the Ally Mobile app, log in and select Profile. Then go to View and edit contact information and select Edit.
To change the address associated with your trust, custodial, or other fiduciary account, you'll need to complete the Change of Address Form (PDF) and send it to us via the Secure Message Center or call us at 1-877-247-2559.
You can also print the Change of Address Form and return it to us using the applicable fax number or address below.
For Ally Bank Accounts: Fax: 1-866-699-2969 Mail: Ally Bank PO Box 951 Horsham, PA 19044
For Ally Invest Accounts: Fax: 1-866-699-0563 Mail: Ally Invest PO Box 30248 Charlotte, NC 28230
You can change or add beneficiaries to Ally Bank IRA accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device), and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form .
If you are married, live in a community property state and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.
You can change or add beneficiaries to Ally Bank (Non-IRA) accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device) and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form.
Interest Checking, Money Market and Savings Accounts all have monthly statement cycles. CDs and IRAs are quarterly.
If you have a savings or checking account with us, we'll send you one statement monthly (by mail or email) for all of your accounts, including CDs.
If you have a CD with electronic transfers, you'll get a monthly statement each time a transfer occurs.
Your statement date, or the day of the month your statement cycle ends, is based on the day you opened your account.
Yes. To download Ally Bank activity, log in, and select the account. Scroll to the Transactions History, and select the download icon. You can download and save your account activity in a Comma Separated Value (CSV) file or a Quicken (QFX) file.
Unsupported browsers may limit site performance. For best results using desktop, we recommend using:
From your Spending or Money Market account, select More, then Deposit Slips. Select the items you want, and submit your order. We’ll mail your items within 10 business days.
You can have up to 3 Ally Bank Spending Accounts, 10 Savings or Money Market Accounts, and 40 CDs at once. This includes accounts where you’re an owner or a signer (such as a trustee on a revocable trust, or a custodian on a custodial account, for example). Account limits apply to IRA plans.
If you’re already over the limit, that’s okay. We’ll let you know if we need to close any of your accounts.