Account information FAQs

Once a minor reaches the age of majority in their state, control of the funds must be transferred to the minor.

See what we'll need from the former minor and custodian to make that happen, and what to expect along the way.

We don't currently issue certified checks or money orders, but we can issue cashier's checks.

Call us at 1-877-247-2559 to request a cashier's check – at no charge.

Once you log in to online banking, choose your name (or Profile if you’re on your mobile device), and select Profile and Settings. Choose Username, and create a new username.

You can always call us at 877-247-2559 to close your account. Or, send a written request to:

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-2559. We're here to help.

Simply log in to your account to reset your PIN. You can also call us at 877-247-2559, and we will reset your PIN right away.

You can have up to 6 total beneficiaries (primary and contingent) for each IRA.

Once you log in to online banking, choose your name (or Profile if you're on your mobile device), and select Profile and Settings. Then choose Paperless Settings to update your delivery options. Your paperless setting will start after your next statement cycle. We'll still notify you by email whenever you have a new statement or correspondence.

No. We don't currently offer business banking products.

While we make every effort to keep accurate records, if you feel we've made an error in any way, please call us at 877-247-2559. We'll update any incorrect information promptly.

You can access your account information online for 60 days. If you've closed all your Ally Bank accounts, you can still view statements and tax forms for the last 7 years online.

You can dispute a transaction:

Online. You can dispute most transactions online, unless it involves a check or wire transfer. We need to handle those by phone. In these cases, call us at 1-877-247-2559, and we'll be glad to help.

For all other transactions, log in and find the transaction you'd like to dispute in your Transaction History. Select the transaction, then Dispute This Transaction. If you don't have this option, it's likely because the transaction is still pending. You can dispute it once it posts to your account.

Watch a video to learn more about disputing a transaction online.

By mail. Send us a letter that includes your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

By phone. Give us a call at 1-877-247-2559 to discuss your account. We’re here 24/7.

After you submit your dispute, we'll review it, make an initial determination, and send written confirmation no later than 10 business days. Depending on the type of transaction you're disputing, we may ask you to submit additional documentation, such as receipts or invoices.

For more details on disputes, check your Ally Bank Online Banking Services Agreement or Ally Bank Deposit Agreement.

We're an online bank and don't have physical bank branches, or the expenses that come with operating them. It's one way we’re able to keep our rates competitive.

With Ally Bank, you can bank online using your computer or mobile device, or by phone. We have Customer Care Associates available 24/7 to help at 1-877-247-2559.

Use the ATM & Cash Back Locator to find ATMs nationwide.

You can search for transactions once you log in to online banking:

1. Choose the account with transactions that you'd like to search.
2. Scroll down to the Transactions History section of your account detail page.
3. Select the transaction search  located at the far right side of the page.
4. You can search transactions using keywords, within a set number of days or by custom dates.
5. Select Search to view transactions.

Yes.

Once you log in to online banking:

1. Choose the account that you'd like to access.
2. Next to Account Number, select Show to unmask all the digits of your account number.
3. Select Hide to mask all but the last four digits of your account number.

To add another person to your Ally Bank account:

1. Fill out the Additional Owner form
2. Return it to us via upload when you’re signed in to your account or you can fax or mail it.

Fax:
1-866-699-2969

Mail:
Ally Bank
P.O. Box 951
Horsham, PA 19044

Our routing number is 124003116.

Once you log in to online banking:

1. Choose the account you wish to access.
2. View your account Interest YTD displayed in the account details.
3. Select the More Details link to show the Interest Prior Year if you earned interest on the account in the prior year.

Follow these steps for your browser.

Firefox (version 9 or higher):

1. Go to the Tools menu.
2. Select Options.
3. Select the Content tab.
4. Select the Enable Javascript checkbox.
5. Select OK.

Chrome (version 16 or higher):

1. Select menu icon in upper right corner of the page.
2. Select Settings.
3. Select Show advanced settings to expand the list.
4. Under the Privacy section, uncheck Send a "Do Not Track" request with your browsing traffic.

Safari (version 9 or higher):

1. Go to the Safari menu.
2. Select Preferences.
3. Select Security.
4. Select Enable Javascript.

Once you log in to online banking, choose your name (or Profile if you're on your mobile device) and select Profile and Settings. Choose Password, and create a new password.

After logging in, find all the forms you need by selecting Profile and Settings, choosing forms, then either Bank, or Invest.

Some forms can be filled out online, while others will need to be printed, completed, and sent back to us using the instructions found on the form.

To upload a printed form and send back to Ally through secure email, take a digital photo of your completed document, or, use a scanner to create a digital file, and save it to your computer. Then, follow the steps on the form.

Watch a quick video that walks you through the steps.

To update your contact information online, log in, and go to Profile and Settings. To update your contact information in the Ally Mobile app, log in and select Profile. Then, go to View and edit contact information and select Edit.

We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account.

To update your address online, log in, then select Profile and Settings. From that menu, choose Profile and Settings, then Personal Information.

To update your address in the Ally Mobile app, log in and select Profile. Then go to View and edit contact information and select Edit.

To change the address associated with your trust, custodial, or other fiduciary account, you'll need to complete the Change of Address Form (PDF) and send it to us via the Secure Message Center or call us at 1-877-247-2559.

You can also print the Change of Address Form and return it to us using the applicable fax number or address below.

For Ally Bank Accounts:
Fax: 1-866-699-2969
Mail: Ally Bank
PO Box 951
Horsham, PA 19044

For Ally Invest Accounts:
Fax: 1-866-699-0563
Mail: Ally Invest
PO Box 30248
Charlotte, NC 28230

You can change or add beneficiaries to Ally Bank IRA accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device), and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form .

If you are married, live in a community property state and would like to appoint a primary beneficiary other than or in addition to your spouse, you must submit a notarized Change of Beneficiary form that includes your spouse's signature. Before making any changes, however, you may wish to consult with a tax professional or the IRS for more information.

You can change or add beneficiaries to Ally Bank (Non-IRA) accounts any time by logging on to online banking, select Your Name (or Profile if you're on your mobile device) and choose Beneficiaries. You can also call us at 1-877-247-2559 or complete and mail the Change of Beneficiary form.

Yes. To download Ally Bank activity, log in, and select the account. Scroll to the Transactions History, and select the download icon. You can download and save your account activity in a Comma Separated Value (CSV) file or a Quicken (QFX) file.

From your Spending or Money Market account, select More, then Deposit Slips. Select the items you want, and submit your order. We’ll mail your items within 10 business days.