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Debit Cards & Checks FAQs

  • When will I receive my new debit card or checks?

    Your free debit card and initial check order will arrive in the mail within 10 business days after we receive your opening deposit. If you re-order free Ally standard checks we'll send you a secure email asking you to confirm your address. Once your address is confirmed, your checks should arrive in 10 business days.

  • How do I order checks?

    1. Log in to your account
    2. Select your Interest Checking or Money Market Account from your Account List
    3. Select Order Checks/Debit Card from the right hand side
    4. Choose an account from the dropdown menu
    5. Enter a starting check number, then select submit

    We'll send you a secure email asking you to confirm your address before we mail the ordered checks. Once your address is confirmed, your checks should arrive in 10 business days.

  • Are my checks always free?

    Yes, Ally will provide you with free standard bank stock checks in orders of 50. When you're running low, request additional checks online or by calling us at 1-877-247-ALLY (2559).

  • Will my Ally debit card have a daily purchase limit?

    Yes. For your protection, you can use your debit card to make up to $5,000 in purchases a day. If you have special circumstances, and know you'll exceed this amount, call us in advance at 1-877-247-ALLY (2559) to set up a one-time, extended limit.

  • Can I have one debit card for all of my Ally accounts?

    No. You should have a separate debit card for each Interest Checking Account or Money Market Account you have with Ally. If you link more than one type of account (such as two Interest Checking accounts) to the same card, you will have to choose one account as the primary account. That primary account is the only account you will be able to access with your debit card.

    To open an account or request a debit card for an existing account, call us at 1-877-247-ALLY (2559).

  • How do I activate my debit card?

    Once you receive your card, just dial the number on the front of the card to activate.

  • Is my Ally Bank VISA ® debit card Personal Identification Number (PIN) different from my Automated Telephone Banking PIN?

    Yes, the two numbers are different. The first time you use the Automated Telephone Banking system, we will ask you to change your PIN. You can then reset the number to match your debit card PIN if you like.

  • What if I forget my PIN?

    Simply call us at 877-247-Ally (2559), and we'll send you a PIN reminder right away. If you need a new PIN, we can help you with that as well.

  • What should I do if my card is lost or stolen?

    Call us at 877-247-Ally (2559) as soon as you discover your card is missing. We'll immediately cancel your card and issue a replacement. You can also write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • How do I get cash back with a debit card purchase?

    When you swipe your debit card to pay for a purchase, the card reader will usually ask if you'd like to get cash back. You'll be asked to enter how much money you'd like back and your personal identification number (PIN–the same one you use for the ATM).

    The extra amount of money is added to the total price of the transaction. For example, if you buy $18 worth of merchandise and ask for $20 cash back, you will pay a total of $38 ($18 + $20) with your debit card and receive $20 in cash along with your purchases.