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Debit cards & checks FAQs

  • When will I receive my new debit card or checks?

    Your debit card and initial check order will arrive in the mail within 10 business days after we receive your opening deposit.

    When re-ordering standard checks, after you submit the request your checks should arrive in 10 business days.

    Please call us at 1-877-247-2559 if you don't receive your debit card or checks within 10 business days.

  • How do I order checks?

    Once you log in to online banking:

    1. Go to the Main Menu  at the top right of the page.
    2. Select Manage Account > Checks & Debit Cards.
    3. Review your address and submit your check order.
    4. Your checks should arrive in 10 business days.

    There's no charge when you order standard Ally Bank checks for your Interest Checking or Money Market Account.

    If you'd like to order custom checks, call us at 1-877-247-2559.

  • Are my checks always free?

    There's no charge when you order standard Ally Bank checks. When you're running low, you can request additional checks online or by calling us. If you'd like to order custom checks, call us at 1-877-247-2559.

  • Will my Ally debit card have a daily purchase limit?

    Yes. For your protection, you can use your debit card to make up to $5,000 in purchases a day. If you have special circumstances, and know you'll exceed this amount, call us in advance at 1-877-247-2559 to set up a one-time, extended limit.

  • Can I have one debit card for all of my Ally Bank accounts?

    No. You’ll have a separate debit card for each Interest Checking Account or Money Market Account you have with Ally Bank. If you link more than one type of account (such as two Interest Checking accounts) to the same card, you’ll have to choose one account as the primary account. That primary account is the only account you can access with your debit card.

    To request a debit card for an existing Interest Checking Account or Money Market Account, call us at 1-877-247-2559.

  • How do I activate my Ally Bank debit card?

    Call the Debit Card Activation line at 1-866-633-5293 or 1-770-248-5774. You’ll also see this phone number listed on the sticker on your card. For security purposes you must call from the phone number we have on file for you.

    Follow the prompts in the automated telephone system to enter the information below:

    • Last 4 digits of your card number
    • The card expiration date
    • Last 4 digits of your Social Security number

    You’ll be prompted to set a PIN if you are activating your card for the first time. When you finish, remove the activation sticker and sign the back of the card.

    Call us 24/7 at 1-877-247-2559 if you have questions about activating your card.

  • Is my Ally Bank debit card Personal Identification Number (PIN) different from my Automated Telephone Banking PIN?

    Yes. Your debit card PIN is different from your telephone banking PIN unless you’ve made them the same. If you make these numbers the same, please know that when you change one the other is unaffected.

  • What if I forget my debit card PIN?

    Call us at 1-877-247-2559 to have a Customer Care Associate reset your PIN. You'll need to provide the last 4 digits of your debit card number and the debit card expiration date.

    Once your PIN is reset, you’ll be transferred to our Debit Card Activation line (1-866-633-5293) where you'll be prompted to create a new PIN. For security purposes, you must call from the phone number we have on file for you.

    We can also mail a PIN reminder or a new PIN to the address on file within 10 business days.

  • What should I do if my debit card is lost or stolen?

    Call us immediately at 1-877-247-2559 and we’ll cancel your card and issue a replacement. You can also write to us at:

    Ally Bank
    P.O. Box 951
    Horsham, PA 19044

  • How do I get cash back with a debit card purchase?

    When you swipe your debit card to pay for a purchase, the card reader will usually ask if you'd like to get cash back. Then you'll be asked to enter the amount and your personal identification number (PIN) – the same one you use for the ATM.

    The cash back amount is added to the total price of the transaction. For example, if you buy $18 worth of merchandise and ask for $20 cash back, you will pay a total of $38 ($18 + $20) with your debit card and receive $20 in cash along with your purchases.

  • How do I add my debit card for Apple Pay®?

    Open the Wallet app on your iPhone or iPad and follow the instructions. After your debit card information is verified, we’ll send an alert to confirm it’s been successfully added to Apple Pay.

  • What if the phone I use for Apple Pay®, Samsung Pay™, Android Pay™ or Masterpass™ gets lost or stolen?

    Call us immediately at 1-877-247-2559 and let us know. We’ll take the necessary steps to make sure it can’t be used to make purchases.

  • Which devices can I use with Apple Pay®?

    Currently you can use Apple Pay on:

    • iPhone 6®/6s Plus (with iOS 8.1 update)
    • iPad Air 2® and the iPad mini®

    You can also use your iPhone 5s to make payments as long as it’s used with the Apple Watch®.

  • How do I use Apple Pay®?

    Once you add and verify your Ally Bank debit card information, you’re ready to make a purchase:

    • Hold your device near the merchant’s card reader
    • Select your Ally Bank debit card
    • Authorize the payment using Touch ID or your passcode

    You can also use your device to pay within select apps. Simply choose Apple Pay at checkout and place your finger on Touch ID.

  • How do I make my Ally Bank debit card my default payment method for Apple Pay®?

    If you added your Ally Bank debit card to Apple Pay first, then it’s already the default payment method. If not, you can change the default card in your Wallet app:

    On iPhone:

    • Select your Ally Bank debit card
    • Hold your finger on the card and drag it to the front of the cards in the Apple Pay section

    On iPad:

    • Select Default Card under Transaction Defaults
    • Choose your Ally Bank debit card
  • How does Apple Pay® protect my debit card information?

    Instead of using your debit card number, Apple Pay assigns a unique number to your device that’s used to process purchases. Also, access to Apple Pay is protected by Touch ID ® or a passcode.

    If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Ally Bank debit card number in your Apple Pay account.

  • How do I add my debit card to Samsung Pay™?

    Go to the Samsung Pay app on your device and follow the instructions. After your debit card information is verified, we’ll send an alert to confirm it’s been successfully added to Samsung Pay.

  • Which devices can I use with Samsung Pay™?

    Currently you can use Samsung Pay on:

    Galaxy S7 edge
    Galaxy S7
    Galaxy S7 active
    Galaxy S6 edge+
    Galaxy S6 edge
    Galaxy S6 active
    Galaxy S6
    Galaxy Note 5

  • How do I use Samsung Pay™?

    Once you add and verify your Ally Bank debit card information, you’re ready to make a purchase:

    • Open the Samsung Pay app
    • Select your Ally Bank debit card
    • Authorize the payment using your fingerprint or four-digit code
    • Hold the back of your device over the in-store card reader
  • How do I make my Ally Bank debit card my default payment method for Samsung Pay™?

    Samsung Pay doesn’t have the option to select a default card. When you open the Samsung Pay app, the most recently used, viewed or added card will display. To choose another card, swipe left or right.

  • How does Samsung Pay™ protect my debit card information?

    Instead of using your actual debit card number, Samsung Pay assigns a unique number to your device that’s used to process your payment. Also, access to Samsung Pay is protected by fingerprint authorization or a four-digit code.

    If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Ally Bank debit card number in your Samsung Pay account.

    For added security, keep the Find My Mobile app on. If your phone is ever lost or stolen, you can use it to instantly lock your device from anywhere, secure it with a new password or wipe it clean of your personal information.

  • How do I add my debit card to Android Pay™?

    Open the Android Pay app on your device and follow the instructions. After your debit card information is verified, we’ll send an alert to confirm it’s been successfully added to Android Pay.

    Android Pay comes preloaded on most devices. If you can’t find it on your phone, you can download it from Google Play.

  • Which devices can I use with Android Pay™?

    Currently you can use Android Pay on mobile devices with Android 4.4 (KitKat) or higher.

  • How do I use Android Pay™?

    Once you add and verify your Ally Bank debit card information:

    • Unlock your phone
    • Hold the back of the device against the merchant’s card reader

    Keep in mind, you don’t need to open the app to make a purchase.

  • How do I make my Ally Bank debit card my default payment method for Android Pay™?

    If you added your Ally Bank debit card to Android Pay first, then it’s already the default payment method. If not, you can change the default card in the Android Pay app on your phone.

    Select the Google account associated with your Android Pay information, then tap the card you want to use and select Set as default card. Or, select and drag the card to the default card section at the top of the app’s Home screen.

  • How does Android Pay™ protect my debit card information?

    Instead of using your actual debit card number, Android Pay assigns a virtual account number to your device. Your card details are never stored on your phone or shared with merchants when you make a purchase.

    If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of the Device Account Number. You can find this under your Ally Bank debit card number in your Android Pay account.

    For added security, keep your Android Device Manager on. If your phone is ever lost or stolen, you can use it to instantly lock your device from anywhere, secure it with a new password or wipe it clean of your personal information.

  • What’s the difference between Android Pay™ and Samsung Pay™?

    Android Pay works with devices using Android 4.4 or higher that have Near Field Communication (NFC) and Host Card Emulation (HCE) support, while Samsung Pay works with certain Samsung devices and uses Magnetic Secure Transmission (MST), as well as NFC technology.

    Both offer a very similar experience and are equally secure. To learn more about the technologies they use and which may be better for you, visit Samsung.com/pay or Android.com/pay.

  • What is Masterpass™ by Mastercard?

    It's a digital wallet that simplifies the checkout process when shopping online, in-app and in-store by using one secure account.

  • How do I use Masterpass™ to make online or in-app purchases?

    Once you’re ready to make your purchase, choose the Masterpass™ checkout button. Then select your Ally Bank debit card and the shipping address you’d like to use to make your purchase.

  • How do I use the Masterpass Android™ app to make in-store purchases?

    Once you add and verify your Ally Bank debit card information:

    • Open the app on your Android device and select “Tap & Pay” at the bottom of the screen
    • Enter your 4-digit PIN and hold your phone against the merchant’s card reader until you see the checkmark on your screen

    Keep in mind, you don’t need to open the app to make a purchase. Once you unlock your screen and authorize payment, hold your device against the in-store card reader until you see the checkmark on the screen.

  • Which devices support Masterpass™ “Tap and Pay” feature?

    Currently you can use this feature in the Masterpass Android™ app on mobile devices with Android 4.4 (KitKat) or higher with support for NFC (Near Field Communication) and HCE (Host Card Emulation).

  • How do I add my debit card to Masterpass™?

    Open the Masterpass™ app on your Android device and follow the instructions. After your debit card information is verified, we’ll send an alert to confirm it’s been successfully added.

    You can also visit Masterpass.com to create your account and add your Ally Bank debit card.

  • How do I make my Ally Bank debit card my default payment method for Masterpass™?

    If you added your Ally Bank debit card to Masterpass™ first, then it’s already the default payment method. If not, you can change the default card in the app on your phone by selecting the checkmark symbol next to the card you want to use.

  • How does the Masterpass Android™ app protect my debit card information?

    When you pay in stores using the Android app, a unique number is used instead of your actual card number, which helps keep your information private. Your card details are never stored on your phone or shared with merchants when you make a purchase.

    If the merchant asks for the last 4 digits of your card after you make a purchase, use the last 4 digits of your virtual account number. You can find this under your Ally Bank debit card number in your Masterpass™ app.