Customer Benefits & Support

Customer Benefits & Support

already signed up for additional protection?

Congratulations – you're covered.

Customer Benefits & Support

already signed up
for additional
protection?

Congratulations – you're covered.


Protection Beyond Your Warranty

Protection Beyond Your Warranty

If you signed up for Ally Premier Protection when you financed your vehicle, you’ve secured protection that goes above and beyond your vehicle’s warranty.

What Your Vehicle Service Contract Covers

Your Ally Premier Protection vehicle service contract covers the cost of most vehicle repairs and may also include additional benefits that your manufacturer warranty doesn’t cover, such as towing, roadside assistance, rental car compensation and trip interruption reimbursement.

Emergency Roadside Assistance:

1-888-798-5707


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Need help now?

For questions about claims, call

1-800-631-5590

Additional Benefits of Ally Premier Protection

Vehicle Repairs

Vehicle Repairs

Need repair work done? Bring your vehicle to any licensed repair shop in the U.S. or Canada and tell the service advisor what level of Ally Premier Protection you have. Our representatives will work with the service advisor to determine whether the repairs are covered under your plan.

Disabled Vehicles

If your vehicle breaks down, arrange for it to be taken to a licensed repair facility. Make sure to inform the service advisor of your level of Ally Premier Protection coverage.

A few things to keep in mind:

  • Once the mechanic determines the repairs needed, we can approve a rental vehicle as long as the repair meets the qualifications of your Major Guard®, Value Guard®, or Feature Guard contract. Keep in mind that Basic Guard® coverage does not include rental reimbursement.
  • Authorization from Ally must be obtained before your mechanic can do any work on the vehicle.
  • Keep in mind that depending on your contract, you may have to pay a deductible for repairs.

Rental Reimbursement

Rental Reimbursement

If you have Ally Premier Protection and you need alternate transportation, Ally will reimburse you for the cost of a rental vehicle or public transportation. Some limitations apply, so be sure to review your contract for details. Rental reimbursement isn’t available with Basic Guard coverage.

Trip Interruption

Trip Interruption

In the event that you’re stranded on a trip due to a breakdown, Ally will cover your overnight hotel and restaurant expenses. Some limitations apply. This coverage is not included if you purchased your vehicle service contract in Kansas.

GAP Claims Center

We understand that these times can be stressful. In the event that your vehicle is totaled, you can submit your new claim in our online GAP Claims Center. The process is easy and straightforward. 

Here's how:

To get started, all you need is your last name, zip code, and VIN number.


Once you’ve started your claim, submit the required documents for processing.


As part of the process, required documents are reviewed within 2 business days of receipt.

After submitting your claim, we’ll reach out to you regarding your status. 

If you need additional help, simply call us at 1-866-212-1304. Your contract will provide specific details on your coverage, but we can help get you started by processing your claim and answering any questions.

Transfers

If you decide to sell your vehicle, you can easily transfer your vehicle service contract to the new owner by filling out the transfer form and paying the administrative fee. Be sure to give your buyer any maintenance records you kept. You must notify Ally within thirty (30) days of the date the vehicle ownership is transferred or the APP contract will no longer be in force. 

Cancellations

To cancel your vehicle service contract or GAP addendum call us at 1-800-631-5590. If you cancel within 60 days and haven't filed any claims, you can receive a full refund. If you've filed any claims or it's after the 60 days, your refund will be prorated. An administrative fee will also apply if applicable.

FAQs 

We have answers. 

You can take your vehicle to any dealership or licensed repair shop in the U.S. or Canada for repairs.

Still have questions? Visit our Help Center.  

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