Get Support

Simply Straightforward Simply Straightforward

We know there's no room in your busy life for complications from unexpected vehicle repairs. From claims to car rentals, we make it easy for you to get back on the road.

Emergency Roadside # Assistance:

1-888-798-5707

Claims # 1-855-232-2559

Claims

Vehicle Repair Claims

Take your vehicle to any licensed repair shop in the US or Canada.

Call us at 1-800-631-5590.

If your vehicle breaks down, take it to a licensed repair facility and have the service advisor call us. We'll authorize covered repairs so they can proceed with the work. You don't have to do anything else.

A few things to keep in mind:

  • After your mechanic determines what repairs your vehicle will need, we can approve a rental vehicle as long as the repair meets the qualifications under your Major Guard or Value Guard contract.
  • Your mechanic can proceed with any repairs if our call center is closed, then call us within 5 days for approval.
  • You may have to pay a deductible depending on your contract.

GAP Claims

Call us at 1-800-631-5590.

If your vehicle has been totaled, call us at 1-800-631-5590. Your contract will provide specific details on your coverage, but we can help you by processing your claim and answering any questions you might have. Calling us initiates the claims process, but we’ll also need some documentation from you in order to proceed. Required documentation

Rental Reimbursement

If you have a breakdown and need alternate transportation, we will reimburse you for the cost of a rental vehicle or public transportation, whichever you prefer. Some limitations apply so see your contract for details. Rental reimbursement isn’t available with Basic Guard coverage.

Trip Interruption Reimbursement

When you're stranded on a trip due to a breakdown, we cover your overnight hotel and restaurant expenses. Some limitations apply. This coverage is not included if you purchased your vehicle service contract in Kansas.

Transfers

If you decide to sell your vehicle, you can easily transfer your vehicle service contract to the new owner by filling out the transfer form and paying the administrative fee. Be sure to give your buyer any maintenance records you kept.

Cancellations

To cancel your vehicle service contract, call us at 1-800-631-5590. If you cancel within 60 days and haven't filed any claims, you can receive a full refund. If you've filed any claims or it's after the 60 days, your refund will be prorated. An administrative fee will also apply if applicable.

FAQs

Still have questions? Visit our Help Center.

Required Documentation

  • Completed vehicle information form
  • The total loss evaluation report and settlement breakdown which should indicate any taxes, fees, and deductible applied
  • Any information regarding the cancellation of optional insurance, extended warranties and/or service contracts
  • The outstanding balance on your account (payoff quote) as of the date of loss from your finance company

A copy of the following:

  • Your primary insurance carrier’s declarations page that covers the period in which the loss occurred
  • The settlement check or proof of payment from your primary insurance carrier or third party liability carrier
  • The police report
  • The front and back of your GAP addendum
  • Your finance agreement
  • Your vehicle purchase agreement or buyer’s order
  • A copy of your payment history from your finance company