Glossary

Am I a business customer?

You are a business customer if your business name is listed on the contract and you have a tax identification number (TIN).

Am I an individual customer?

You are an individual customer if your name appears on the contract without a business name attached to it.

You're an individual customer if your name appears on your contract without a business name attached to it.
If your business name is listed on your contract, you're a business customer.

Are you paying less than the total payment due?

If you choose to pay less than the minimum amount due, your account may not be up to date and may incur additional charges. Please refer to billing details for more information.

Can I pay down my unpaid balance of amount financed?

You can select Pay down unpaid balance to reduce the outstanding balance of amount financed, then enter the amount you'd like to pay. Choosing Pay down unpaid balance will not impact your current payment schedule.

Can I register more than 1 device?

Yes, you can register as many devices as you want.

Don't see one of your vehicles here?

Some possible reasons for a vehicle not appearing in your list:
Your account has been paid in full or has a zero principal balance.
You have returned your lease vehicle.
Your account has been closed or cancelled.

There could be other reasons why you don't see a vehicle listed. Please call us at 1-888-925-2559 if you have any questions.

Enrolling using a Social Security number?

If you wish to enroll using an individual Social Security number, please select the individual user link for the type of account.

In-process

In-Process payments are payments for which processing has started but has not been completed.

Interrupted

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - American Suzuki Financial Services

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-895-7578.

Interrupted - Ally

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - Ally

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - National Auto Finance Company

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - Nuvell Credit Company

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 888-925-2559.

Interrupted - Services Financiers Subaru par Ally

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 800-517-4622.

Interrupted - Subaru Financial Services by Ally

Interrupted payments are payments that cannot process due to the status of your account. If you have questions, please call the Customer Support center at 800-517-4622.

Lump sum payment

An extra payment made to reduce the amount financed. Making a lump sum payment will not impact your current payment schedule.

More about Trusted Images

Why choose a trusted image?
Hackers can obtain important account information by forging web pages that look like official company pages.

A good way to avoid being a victim of this practice, called phishing, is to choose a trusted image that will display every time you log in to the official Ally site.

If it's not on screen when you log in, don't enter any more information. Instead, close your browser, then open a new browser window and type in ally.com/auto. Or call us at 1-888-925-2559.

Not an email address I use

Not the email address you use? That's okay. You can still unlock your account by calling us at 1-888-925-2559.

Not my image

If you don't recognize your image, please contact us at 1-888-925-2559.

Use a combination of letters and numbers to create a password only you would remember.

Past due amount

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-2559 if you need help.

Past due amount - Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-925-2559 if you need help.

Past due amount - Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-925-2559 if you need help.

Past due amount - Ally Canada

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-2559 if you need help.

Past due amount - Ally Canada

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-2559 if you need help.

Past due amount - Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-2559 if you need help.

Past due amount - Ally Credit Canada Limited

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-2559 if you need help.

Past due amount - Ally Credit Canada Limitee

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 877-659-2559 if you need help.

Past due amount - Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-2559 if you need help.

Past due amount - American Suzuki Financial Services

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-895-7578 if you need help.

Past due amount - Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-2559 if you need help.

Past due amount - Ally Leaseco Corporation

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us or call us at 800-616-4622 if you need help.

Past due amount - Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 1-888-925-2559 if you need help.

Past due amount - La Compagnie Ally Location

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 800-616-4622 if you need help.

Past due amount - National Auto Finance Company

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-925-2559 if you need help.

Past due amount - Nuvell Credit Company

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 888-925-2559 if you need help.

Past due amount - Services Financiers Subaru par Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 800-517-4622 if you need help.

Past due amount - Subaru Financial Services by Ally

There might be a payment on this account that has not yet been received. Please check your records, view pending payments or payment history and contact us at 800-517-4622 if you need help.

Pending

Pending payments are payments that have been scheduled but not yet processed.

Summons

In cases where you received a parking or toll violation and did not pay it within the allotted timeframe, we will pay the ticket for you and charge it to your account. The summons amount is the cost of the violation, additional handling fees plus any penalties your jurisdiction charges for late payment.

Total Balance - Retail Account

The total balance is the total principal amount remaining to be paid.

Total Balance - Retail Traditional/Comtrac

The total balance is the total principal and finance charge amount remaining to be paid.

Total Balance - SmartBuy FFP

The total balance is the total principal amount remaining to be paid.

Total Balance - SmartLease

The total balance is the total of the payments remaining to be paid in your payment schedule.

Make sure your username is different from your password and doesn’t contain spaces.

What does this amount include?

The estimate may vary due to: 1) Other charges that may be due but not yet assessed, including but not limited to, unpaid summonses and taxes. 2) Charges for excess wear and/or any excess mileage as provided under your contract plus applicable taxes. See your lease agreement for details, or call the Customer Service Center at 888-925-2559.

What does this mean?

If you were to choose 31st of each month as your Monthly Payment Date, for any month that has less than 31 days, the payment will be made on the 1st business day of the following month.

What happens after that?

Once you successfully enter your unlock code you will be able to log in using your username and password.

What if my payment is scheduled for the 29th, 30th or 31st of a shorter month?

We’ll apply it on the first day of the following month. For example, if your monthly payment is normally applied on the 30th day of the month, your February payment will be applied on March 1 because February has fewer than 30 days.

What is the correct way to enter my address?

see attached word doc entitled Ally_accntcntr_US_Address_Help_Links.docx

What is this amount?

This amount is your payment amount that was established when you originally set up your payments. This number does not include any additional fees you may have on the account at this time.

What is this?

If you have more than 1 vehicle account, nicknaming them helps you identify them easily. For instance, "My Car", "Spouse's Car", etc.

When will my payment be applied?

Payments scheduled and dated:

  • Before 3 pm ET on a weekday will be applied to your account on the payment date
  • Between 3 and 6 pm ET on a weekday will be applied to your account effective as of the payment date, although it will take 1 business day to appear on the payment history page
  • Any time before 6 pm ET on the weekend will be applied to your account on the next business day but effective as of the day of payment

Payments scheduled to be applied after 6 pm ET or for a future day will be applied on the date of payment.

Where can I find my account number?

Your account number is listed on your most recent billing statement. If you can't find it or you need more assistance, please contact us at 888-925-2559.

Your account number is listed on your most recent billing statement. Call us at 1-888-925-2559 for help.

Where can I find my account number? (Suzuki)

Your account number is listed on your most recent billing statement. If you can't find it or you need more assistance, please contact us at 888-895-7578.

Where can I find my Account Routing Number?

The first 9 numbers at the bottom of your check, between the non-numerical black markings, is your Routing Number. This number is always 9 digits.

Where can I find my Payment Account Number?

The middle set of numbers that appear at the bottom of your check is your Account Number. If you notice any extra zeroes before or after your Account Number, please include them as part of your Account Number.

Where can I find my Vehicle Identification Number?

Your Vehicle Identification Number can be found in a number of places: on your most recent billing statement, on your insurance documents, on your contract or purchase agreement or inside the windshield of the vehicle itself. If you can't find it or you need more assistance, please contact us at 888-925-2559.

Where can I find my Vehicle Identification Number? (Suzuki)

Your Vehicle Identification Number can be found in a number of places: on your most recent billing statement, on your insurance documents, on your contract or purchase agreement or inside the windshield of the vehicle itself. If you can't find it or you need more assistance, please contact us at 888-895-7578.

For auto financing, your Vehicle Identification Number is 17 digits and can be found in a number of places, including on your most recent billing statement, on your insurance documents, on your contract or purchase agreement or on the inside of the windshield of your vehicle.
For trailers, your VIN can also be found stamped on the manufacturer’s plate, which is usually near the front of the driver’s side of the trailer.
For boat financing, your Hull ID is 17 digits including leading zeros and can be found in your original contract or on your most recent billing statement.
Call us at 1-888-925-2559 for help.

Where can I find my VIN?

Your Vehicle Identification Number (VIN) is 17 digits and can be found in a number of places, including on your most recent billing statement, on your insurance documents, on your contract or purchase agreement or on the inside of the windshield of your vehicle.

For trailers, your VIN can also be found stamped on the manufacturer’s plate, which is usually near the front of the driver’s side of the trailer. Call us at 1-888-925-2559 for help.

Why can't I pay down my unpaid balance?

Your account must be current (not behind in scheduled payments) in order to pay down your unpaid balance.

Why do you need my email address?

We need your email address so that we can communicate with you about your account and share information about us.

If you forget your password or get locked out of your account, we'll send information to your email address to help you log in.

We ask for your email address so we can send you information about your account. Also, if you forget your password or get locked out of your account, we'll send login help to your email address.

We need your Social Security number for identification purposes and to ensure that all of your information remains safe and secure with us.

Why do you need my SSN?

We need this for identification purposes and to ensure that all of your information remains safe and secure with us.

We need this for identification purposes and to help ensure that all of your information remains safe and secure with us.

Why do you need my Tax ID?

We need this for identification purposes and to ensure that all of your information remains safe and secure with us.

Why register my computer?

Registering your computer helps keep you safe from identity theft.

It can also help save you time later. Each time you log in after registering, we'll know it's you. And you won't have to answer any additional questions to access your accounts.

If you return using a computer you haven't registered, we'll ask a challenge question to confirm your identity.

Auto Hours of Operation

Mon - Fri, 8 am - 11 pm ET
Saturday 9 am - 7 pm ET
Closed Sunday

Auto Score 2

The name of the industry-specific version of the score Ally provides. FICO has developed various versions of the FICO® Score to keep up with consumer trends and lender needs.

Auto Score 3

The name of the industry-specific version of the score Ally provides. FICO has developed various versions of the FICO® Score to keep up with consumer trends and lender needs.

Annual percentage rate

Annual percentage rate (APR) is the annual cost of your financing plan; on a loan, this is often called an "interest rate."

For example, an APR of 12%, is equal to about 1% per month.

It may take up to four months from the start of your contract or lease before your FICO® Score is available.

Bank Account Help

Enter your bank account number including
any leading zeros. Make sure you're entering
your bank account information - not your
credit card or debit card number.